Not a happy Apps Store customer - changing country settings

I got the following problem and raised it a few times with NO reply from Apple which is very dissapointing and reflection of surprisingly poor customer service from Apple (with the exception of the customer service here in HK who came back to me quickly. But they could not sort it out for me).
This year I moved from Australia to Hong Kong and changed without being aware of the consequences the store settings in itunes/apps Store.
Unfortuntately I got a few apple devices: 2 MBAs, ipad2, ipad, iphone which where purchased in Australia and in Hong Kong. One consequence of switching the country settings is that on all my devices the apps are not in sync and that  I lost all my Australian apps. Its a complete chaos with my apps on different devices and I really regret that I spent money on the app store and now got an issue on how to sort out this mess.
I read the T&G's and I'm aware of the country specific licences agreement but somehow apple should be able to help their customers in sorting out these constraints due to different laws in different countries. I don't believe one should be a lawyer to buy an app on the app store and to understand the legal implications when buying an app. It's not really the problem of the end consumer who buys legally the licence for an app and then moves country and suddenly doesn't have access to the purchased app anymore. The end-consumer already paid the licence for the app.
But Apple makes this a big problem for the end consumer of and I'm worried what to do with my apple devices and my apps. The problem is that we currently got ipad for work so I need to get some apps from the store for my work.
And I'm really ****** off because its now my problem and of the mess on my devices which all got different versions of the apps. My idea was to have all my devices synced so if I loose one device I could easily get a new one and sync it with itunes/app store/cloud as the single source of the truth.
As a conclusion of above I'm now a very critical user of Mac/Apple Products and I make people, friends and business partner aware of this limitation and problem with the app store. I'm also for the first time looking forward to get my hands on samsung device as it doesn't really seem to matter anymore if my apps/data are automatically in sync as apples promise of a cloud based 'play and have it anywhere" is an empty promise.
A very disillusioned customer (happy to switch to the competition)

Thank you both for your very instructive and helpful reply. I can see that open discussions are strongly encouraged in this forum.
@HACKINT0SH: if I remember one of your replies to another user with a similar problem of switching country setting you recommended to download all apps before switching but with the "side effect" that one will loose the ability to receive updates of the purchased apps once the country setting is switched.
What exactly is the lesson learned?
An app or a program is useless if you can't download updates as the app will be unsupported or won't work in future OS releases.
Hence your suggestion to download all apps before switching is only a short sighted work around solution which doesn't solve the issue of how to receive updates for the apps you bought in your previous country.
@Dah veed: I hope that above reply explains the problem of users switching apple store due to personal circumstances and not being able to continue using their purchased apps anymore. I didn't screw my country settings as I only moved from one country to the other without being able to move my apps with me. That's all and I would like to make people aware of this problem.
I only replied to both of you because I found your replies very entertaining and also proves to me that apple is not monitoring their "technical" support forum.
As a customer who is trying to help finding answers to problems I will nevertheless raise a formal complaint to apple instead of responding to both of you via this post. Perhaps this forum is indeed not the right forum to help solve this problem.

Similar Messages

  • I have 0,3€ credits. How can remove them so that I can change to the app store of another country?

    I have 0,3€ credits. How can remove them so that I can change to the app store of another country? I need to change to the Chinese app store as the apps I am looking for can be only found there. Thanks for all answer in advance!

    Click here and ask the iTunes Store staff to zero your account balance. Note that if you're not in China, you won't be able to use the Chinese App Store.
    (125951)

  • Dear support @Apple,  I have tried to log in App Store with my Apple ID 3 times but never possible.  I have tried to change password 2 times. It was successful.But soon after change of my password, I could not log in App store.  It says always incorrect u

    Dear support @Apple,
    I have tried to log in App Store with my Apple ID 3 times but never possible.
    I have tried to change password 2 times.
    It was successful.But soon after change of my password, I could not log in App store.
    It says always incorrect user name or password. But I input correct ! Because just I successfully changed my password through secret question.
    Third time when I tried to change password, the page did not open!
    So I checked my connection by netstat , and I trace the IP address ; 17.154.66.17 this is apple IP, but when I trace , it did not show the route. I will copy
    Traceroute has started…
    traceroute to 17.154.66.17 (17.154.66.17), 64 hops max, 72 byte packets
    1  220.224.141.129 (220.224.141.129)  490.517 ms  64.527 ms  94.524 ms
    2  115.255.239.97 (115.255.239.97)  65.157 ms  89.128 ms  89.806 ms
    3  124.124.251.241 (124.124.251.241)  104.972 ms  79.051 ms  96.948 ms
    4  * * *
    5  62.216.147.137 (62.216.147.137)  102.266 ms  85.581 ms  88.352 ms
    6  xe-0-0-0.0.pjr04.ldn001.flagtel.com (85.95.25.186)  221.939 ms  225.223 ms  236.605 ms
    7  xe-11-0-0.edge5.london1.level3.net (212.187.138.53)  231.629 ms  232.045 ms  233.673 ms
    8  ae-52-52.csw2.london1.level3.net (4.69.139.120)  373.798 ms  390.412 ms  383.277 ms
    9  ae-57-222.ebr2.london1.level3.net (4.69.153.133)  382.653 ms  382.558 ms  376.740 ms
    10  ae-43-43.ebr1.newyork1.level3.net (4.69.137.74)  405.088 ms  377.679 ms  386.527 ms
    11  ae-91-91.csw4.newyork1.level3.net (4.69.134.78)  378.499 ms  389.733 ms  396.375 ms
    12  ae-92-92.ebr2.newyork1.level3.net (4.69.148.45)  391.706 ms  389.605 ms
        ae-82-82.ebr2.newyork1.level3.net (4.69.148.41)  381.615 ms
    13  4.69.135.185 (4.69.135.185)  380.183 ms  414.398 ms  387.054 ms
    14  ae-91-91.csw4.sanjose1.level3.net (4.69.153.14)  384.980 ms  381.375 ms  386.453 ms
    15  ae-4-90.edge2.sanjose3.level3.net (4.69.152.209)  377.304 ms  365.457 ms  373.281 ms
    16  * * *
    17  * * *
    18  * * *
    19  * * *
    20  * * *
    21  * * *
    22  * * *
    23  * * *
    24  * * *
    25  * * *
    26  * * *
    27  * * *
    28  * * *
    29  * * *
    30  * * *
    31  * * *
    32  * * *
    33  * * *
    34  * * *
    35  * * *
    36  * * *
    37  * * *
    38  * * *
    39  * * *
    40  * * *
    41  * * *
    42  * * *
    43  * * *
    44  * * *
    45  * * *
    46  * * *
    47  * * *
    48  * * *
    49  * * *
    50  * * *
    51  * * *
    52  * * *
    53  * * *
    54  * * *
    55  * * *
    56  * * *
    57  * * *
    58  * * *
    59  * * *
    60  * * *
    61  * * *
    62  * * *
    63  * * *
    64  * * *
    What it means??
    Please help !!
    To post this question, I tried thierd time to change password, and before I tried to log in to App store, I logged in this community, and I could !
    Then I could finally log in App store also.
    But still I feel something is wrong with my connection.
    Why the trace route does not show to the apple site ?

    This is a user to user forum. Apple is not here. Apple does not answer questions here.
    iTunes Support -
    http://www.apple.com/support/itunes/
    Mac App Store Support -
    http://www.apple.com/support/mac/app-store/

  • Why can I not log into The app store after changing credit card information?

    Why can I not log into the App store after changing credit card information?

    DNS -
    Some folks resolve download and other connection issues by using either OpenDNS or Google Public DNS services. The best use is to use it as the DNS configuration in your modem/router/gateway device, but often the configuration in the computer or iOS device will over ride the other configuration if you don't have access.
    Open DNS;
    http://www.opendns.com
    208.67.222.222, 208.67.220.220
    Google Public DNS;
    https://developers.google.com/speed/public-dns/
    8.8.8.8, 8.8.4.4

  • TS1702 Change from one country App Store to another country

    How doe one change from one country App Store to another country ????

    When I try to change my country in the Account section of the App Store (and the ITunes Store)  I receive the message "You have a store credit balance; you must spend your balance before you can change stores."
    I am unable to understand the reason for this and can't find a way around this. The amount of credit remaining in my account is less than the price of any App or Song.
    I am also concerned after reading other threads that if I change countries, whether the Apps purchased in one country will still be available in the new country.
    Some have proposed using credit cards to change the country for the account, but  accounts funded through vouchers exclusively should be able to be able to change countries without this requirements.
    Thanks in advance for any solutions or comments.

  • As I can download to my device on google latitude iphone 4s since I live in Venezuela does not appear in the app store of my country. thanks

    as I can download to my device on google latitude iphone 4s since I live in Venezuela does not appear in the app store of my country. thanks

    I think the setting you're looking for is within the iWork apps; for example, Settings>Pages>Use iCloud>On.  Also be sure to set Settings>iCloud>Documents & Data to On.

  • How to change app store from one country to another then your contry of residence

    How you can switch from one country app store to another country app store the your country of residence.

    You can only use the store in the country where you are - to use another country's store you will need to be in that country and have a valid billing address in that country on your account. If there is a particular item that you would like to buy then you can try requesting that it be added to your country's store, but ultimately it's the content provider (app developer, record company, film studio etc) that will have to grant Apple a license to sell it there : http://www.apple.com/feedback/itunes.html

  • How do you access updates to apps from the App store after changing to a new ID because the password on the old ID was changed and you don't know what it is now?

    How do you access updates to apps from the App store after changing to a new ID because the password on the old ID was changed by the former husband and you don't know what it is now?  And you set up your own new ID and account but can NOT access the updates, from the App store for the many apps that you already have, because they require that you sign in with that former now inaccessible ID and account and password?  Call it a problem of modern times and changing relationships, if you want to be charitable.

    So I guess it will only be new apps that I download that are allowed to give me their updates while 13 updates wait for me on an ID I can no longer access.
    Yes...  sorry.
    In the future, if need be, you can re download your purchases for free  >  Downloading past purchases from the App Store, iBookstore, and iTunes Store
    Good rule of thumb is to back up your purchases regardless  >  Mac App Store: Backing up your app purchases

  • HT204266 My App Store has changed to the us store how do I get back to the uk store?

    As question my App Store has changed to the us site and I don't know how to get back to the uk one

    Change iTunes Store Country on an iDevice
    1. Tap Settings;
    2. Tap iTunes & App Stores;
    3. Tap View Apple ID;
    4. Enter your user name and password;
    5. Tap Country/Region;
    6. Tap Change Country/Region;
    7. Select the region where you will be located;
    8. Tap Done.
    Also, see How to Change Your iTunes Store Account Location | eHow.com.

  • HT5625 can not purchase from apps store. message states - Apple ID is disabled.

    Can not purchase from Apps Store. Continue to get message stating that Apple ID is disabled after I select install. I have change my Itune account pass word and updated all information.

    After resetting your password you might then need to log out of your account on your iPod by tapping on your id in Settings > iTunes & App Store and then log back in so as to 'refresh' the account on it
    If that doesn't fix it then you might need to contact iTunes Support : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page

  • My ipad will not open the app store...any suggestions?

    My ipad will not open the app store...I have turned it off and back on and it still just says loading and does nothing.

    The Complete Guide to Using the iTunes Store
    http://www.ilounge.com/index.php/articles/comments/the-complete-guide-to-using-t he-itunes-store/
    iTunes Store: Associating a device or computer to your Apple ID
    http://support.apple.com/kb/ht4627
    Can't connect to the iTunes Store
    http://support.apple.com/kb/TS1368
    iTunes: Advanced iTunes Store troubleshooting
    http://support.apple.com/kb/TS3297
    Best Fixes for ‘Cannot Connect to iTunes Store’ Errors
    http://ipadinsight.com/ipad-tips-tricks/best-fixes-for-cannot-connect-to-itunes- store-errors/
    iOS: Changing the signed-in iTunes Store Apple ID account
    http://support.apple.com/kb/ht1311
    Try this first - Reset the iPad by holding down on the sleep and home buttons at the same time for about 10-15 seconds until the Apple Logo appears - ignore the red slider - let go of the buttons.
    This works for some users. Not sure why.
    Go to Settings>General>Date and Time> Set Automatically>Off. Set the date ahead by about a year.Then see if you can connect to the store.
     Cheers, Tom

  • I am giving my iphone 4 to a friend who lives out of the US. Should I restore the phone to factory settings first which will remove all the apps or just remove my contacts - there is no app store in his country.

    I am giving my iphone 4 to a friend who lives out of the US.  His country does not have an app store so I'd like to leave the apps I have on the ip4 and just remove my contacts,mail,and calendar. Is this possible or once I remove the Sim card will all be lost ? I have upgraded to iOS 5 which runs fine.
    d

    Your friend won't be able to use your apps & the SLA does not permit you to share them with your friend anyway. You might as well restore the phone as a new device before sending the phone to your friend. That way, they can set it up themselves.

  • Can not open the app store on my mac since new update

    can not open the app store on my mac since new update

    Here are some suggestions for getting the best results from this site.
    Create a user profile that accurately reflects the type of hardware you're using and your version of OS X, or include that information in your first message.
    Give details of the problem. A remark such as "X doesn't work" conveys no useful information. If X did work, you wouldn't be here. Instead, you should post something like this: "I did A; I expected B; but I got C." Include the complete, verbatim text of any error messages you saw, and specify where you saw them: in an application window, a CrashReporter window, a log, or whatever.
    Also describe the steps you’ve taken yourself, if any, to try to resolve the issue. If the problem is of recent origin, did you make any changes to your setup just before you first noticed it? Is the problem reproducible or intermittent? That is, does it always manifest itself when you take a certain action, or only at unpredictable times?
    Before posting, ask yourself whether it’s likely that you are the the only person ever to have had this problem. If not, search the discussions for answered questions similar to yours. If you found any pertinent information, but it didn't help, give details.

  • My order (OS X 10.8) not available at app store

    i just bought 10.8, somehow the english version, though i bought it on the germnan apple webstore. now app store tells me, this version is not available for download. it doesn`t offer a diffrent version. my apple id is not working on the us-app store either. so what can i do to get my version of mountain lion?
    german or english version is fine.

    You can only buy from the App store of the country in which you are a resident, with a permanent billing address in that country and a credit card supported by a bank in that country.
    Nor can you buy Snow Leopard 10.6.8.   You can buy 10.6.3 under the conditions I mentioned above.   That will then have to be software updated to 10.6.8.

  • TS1702 Hello , I am registered App Store customer, yesterday I have payed 0,99 $ in hay day app for 130 diamonds , I don't know what happened wile transaction but my bank took from me money but I didn't get anything .

    Hello , I am registered App Store customer , yesterday I have payed 0,99 $ in hay day app for 130 diamonds , I don't know what happened wile transaction but my bank took from me money but I didn't get anything . i hope you will help me
    <Email Edited by Host>

    Not a good idea to post your email address on a Public Forum. I have asked the Hosts to remove it.
    aerolasha wrote:
    ... took from me money but I didn't get anything . ..
    To Contact iTunes Customer Service and request assistance
    Use this Link  >  Apple  Support  iTunes Store  Contact

Maybe you are looking for

  • Word Processor for Panther

    Hi, I'm asking this question for my MIL who owns an older iBook with Panther.... Is there a way to get an older/compatible version of iWork for her machine at this point in time? Or is there another word processor program that we can try? Obviously,

  • Merging 4 addresses on a Postcard template

    Is it possible to merge 4 different addresses in one page? I have been trying to use a Pages template for postcards that fits 4 cards in one 8.5" X 11" page, but I'm forced to have the same contact/address in all 4 postcards. The merge feature in Pag

  • Scheduled Publish failed

    Hi, i have a Scheduled realtime Publish,but it failed,could you help me?Thank you! [2015-03-04 16:30:04,674 CST] [INFO ] [ool-4-thread-1-Event-Heartbeat] [fatwire.logging.cs.event] Event ApprovalQueue was not executed as another cluster member has ex

  • How to choose request in transport connection?

    Hi all, I need your help. How can I to choose in which request I will include objects in transport connection? Thanks,

  • About configuration procedure of ADS service

    Hello experts, I want to configurate ADS with a basic authentication  for Web dynpro java. My configuration procedure  as follow : 1. Creating a User in the SAP NetWeaver AS Java for Basic Authentication 2. Setting Up Basic Authentication in a Java E