Not a new topic but...I cannot connect to Itunes store
Seems like the same old song and dance. I downloaded the latest Itunes version and ever since my itunes not only opens slowly, but I cannot access the Itunes store.
My firewall allows Itunes, I have flushed, added certificates, checked settings..you name it, I've tried it. What used to take seconds for my computer to open Itunes, it take several minutes. Any other suggestions would be grand.
maybe this will help me out...
Microsoft Windows XP Professional Service Pack 2 (Build 2600)
Gateway E-3600
iTunes 7.3.2.6
Current user is an administrator.
Network Adapter Information
Adapter Name: {48D38024-3B22-4E2F-A6F1-3E3A7E0D9923}
Description: Intel(R) PRO/100 VE Network Connection - Packet Scheduler Miniport
IP Address: 192.168.1.102
Subnet Mask: 255.255.255.0
Default Gateway: 192.168.1.1
DHCP Enabled: Yes
DHCP Server: 192.168.1.1
Lease Obtained: Tue Oct 23 22:09:23 2007
Lease Expires: Wed Oct 24 22:09:23 2007
DNS Servers: 68.87.75.194
68.87.64.146
Network Connection Information
Active Connection: LAN Connection
Connected: Yes
Online: Yes
Using Modem: No
Using LAN: Yes
Using Proxy: No
Firewall Information
Windows Firewall is on.
iTunes is enabled in Windows Firewall.
Connection attempt to Apple web site was successful.
Connection attempt to iTunes Store was successful.
Secure connection attempt to iTunes Store was successful.
Similar Messages
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Hello, my iPod touch is not working right. It says its connected but if I select App Store, safari and other apps that require wifi pops out a note saying either"error loading" or "cannot connect to iTunes Store" and would exit the app automatically. Please help.
Thank You.See:
Can't connect to the iTunes Store -
I upgraded my iPhone to 6.0 and in trying to go to The App Store via the new Passbook it says "cannot connect to iTunes store, Help!
You need to go to Date & Time and change the date ahead more than a year. Then try and then you can change the date back.
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I 'Cannot connect to iTunes store' , why is this? I had updated to 6.0 yesterday. When I went on new passbook and tapped the App Store it came up with cant connect to iTunes Store. Help!
Trylogging out of your Apple ID and logging in again, it worked for me
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New ipad after ios6 cannot connect to itunes store
After updating to ios 6 error shows "cannot connect to itunes store."
The Complete Guide to Using the iTunes Store
http://www.ilounge.com/index.php/articles/comments/the-complete-guide-to-using-t he-itunes-store/
Can't connect to the iTunes Store
http://support.apple.com/kb/TS1368
iTunes: Advanced iTunes Store troubleshooting
http://support.apple.com/kb/TS3297
This works for some users. Not sure why.
Go to Settings>General>Date and Time> Set Automatically>Off. Set the date ahead by about a year.Then see if you can connect to the store.
Cheers, Tom -
I have the new iPad and I could not use I tunes , every time I get an error says "cannot connect to itunes store " please help
Sorry, yes iTunes on your computer.
When I updated my iPad 3 and iPod Touch 4th generation to iOS 6 a few months back, I was able to update the iPad effortlessly over WiFi. but I kept getting error messages when trying to update the iPod over WiFi, so I used iTunes on my MacBook Pro.
Connect the iPad to the computer, launch iTunes. Select the iPad under the devices heading on the left, click on the Summary tab and then click on Check for Update
If you are using iTunes 11, go to View>Show Sidebar at the top - so the sidebar is visible. -
hello! i am using ipad n i am not able to connect to itunes store.Whenever i open itunes it syas "cannot connect to itunes store".i tried resetting the network settings n also tried changing the dat and time settings as mentioned but it still doesnt work!please help!
Saw this on another post.
Applecare Senior Advisor Txx Bxxx (I have his contact info in an email he just sent) just confirmed with me that the problem people are having with the App Store not loading is an apple issue with there servers, ITS NOT YOUR IPAD so don't go restoring it! It's not happening to everyone however but they are looking into it, its really hit or miss.
In the meantime ...........
The Complete Guide to Using the iTunes Store
http://www.ilounge.com/index.php/articles/comments/the-complete-guide-to-using-t he-itunes-store/
Can't connect to the iTunes Store
http://support.apple.com/kb/TS1368
iTunes: Advanced iTunes Store troubleshooting
http://support.apple.com/kb/TS3297
Best Fixes for ‘Cannot Connect to iTunes Store’ Errors
http://ipadinsight.com/ipad-tips-tricks/best-fixes-for-cannot-connect-to-itunes- store-errors/
Try this first - Reset the iPad by holding down on the sleep and home buttons at the same time for about 10-15 seconds until the Apple Logo appears - ignore the red slider - let go of the buttons.
This works for some users. Not sure why.
Go to Settings>General>Date and Time> Set Automatically>Off. Set the date ahead by about a year.Then see if you can connect to the store.
Cheers, Tom -
I loaded cleartune a while back, there are upgrades/updates available, which I'm trying to load. When I choose update, it asks for my password, which I provide and I get a message saying "cannot connect to Itunes store" I have many other apps I've loaded and upgraded just fine. However this one, the one I actually wanted bad enough to pay for, is wanting me to delete it and buy another copy. How can I update Cleartune without buying it again?
Hi all,
This is a very interesting situation. I did try to update one of my apps within itunes as was suggested. That worked !!
But then I noticed that I had 2 different logins that I must have created over the years. I almost forgot. I have a apple ID and an AOL ID. It seems that I purchased (actually they are all free) some apps with one ID and other apps with the other ID. I must have done this by accident.
So when I log out of one of the IDs on my Touch and then log in with the other ID, I can update the apps.
It seems that something changed on Apple's servers. It seems that until recently I was able to update free apps regardless of what ID I originally bought them with. Now it seems that's not the case. Apple must check this now.
Now that I know what the issue is, I'll make sure I use one ID all the time.
Thanks,
Steve -
25 apps on my wife's phone need updating and now it "Cannot connect to iTunes Store" only when i try to update them for her. I can access the iTunes store for all other options but not to update. How can I get her updated?
Try quitting the App Store:
Tap the home button to get to the home screen. Then double tap the home button, and hold your finger over the App Store icon. Tap the red when it appears. Tap the home button again to return to the home screen.
Try resetting:
Hold the home and power buttons at the same time until the Apple boot logo appears. No data will be lost. -
My Ipad2 has messages in App Store that says I have 22 updates. When I chose to update any of those 22 I receive this message "Cannot Connect to Itunes Store". I am able to make new purchase or free downloads but no updates.
Close All Open Apps... Sign Out of your Account... Perform a Reset... Try again...
Reset
Press and hold the Sleep/Wake button and the Home button at the same time for at least ten seconds, until the Apple logo appears. Release the Buttons.
http://support.apple.com/kb/ht1430 -
My ipod 4 apps will not open i try to update and i get cannot connect to itunes store
My ipod 4 apps wil not open. They blink on then off real fast. I try to update but get the message "cannot connect to itunes store"> New apps work. I recently upgraded to windows 7, but our other ipod works fine. I recently deleted some songs and apps and since then have had this problem. i've tried all the suggestions I can find on appe support, nothing works
If your country's iTunes Store allows you to redownload purchased tracks, I'd delete your current copy of the track and try redownloading a fresh one. See the following document for instructions:
Downloading past purchases from the App Store, iBookstore, and iTunes Store
Otherwise, I'd report the problem to the iTunes Store.
Log in to the Store. Click on "Account" in your Quick Links. When you're in your Account information screen, go down to Purchase History and click "See all".
Find the item that is not playing properly. If you can't see "Report a Problem" next to the item, click the "Report a problem" button. Now click the "Report a Problem" link next to the item. -
New Iphone 5 Cannot connect to Itunes Store
I have just got a new Iphone which is now just a week old. Since the beginning I haven't been able to download any apps due to an error message
"Cannot connect to Itunes Store". I have been able to connect to the Itunes and App store on the Iphone but as of yet have not been able to download any apps.
I really don't know what is wrong. I cant even sign in to my Apple Account in Settings as the same error message comes up.I'm having the same problem with both my iPhone 5 and my third-gen iPad. It started as an intermittent problem but today I cannot connect at all. I've tried the various "fixes" such as changing the date forward and back. iOS is up to date so that's not the issue either. I've shut off the devices and restarted. No change. This is enormously frustrating. I wanted to test an app for work but cannot get it, nor can I update existing apps. Did I mention how enormously frustrating this is??
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HT2534 cannot connect to iTunes store when creating new apple id
i am trying to create an apple id not connected to a credit card and when i try to purchase ibooks and create a new apple id i get message "cannot connect to iTunes store" I have reset all ipad settings, forgot all wifi networks, and reconnected but still same message. I am techadmin at a school and 13 other iPads that i configured had no problems creating creditcard-free apple ids.
Also, i can access the iTunes store if i use an existing apple id.
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App Store Updates (but only Updates) cannot connect to iTunes Store
The App Store icon on my homescreen shows I have 6 updates waiting to download.
When I go to App Store > Updates it says "Cannot connect to iTunes Store".
I can browse online with Safari so have internet connectivity. Every other tab in the App Store (e.g. Top 25) connects and I can download new apps. I can also access the iTunes store by using the iTunes icon - I can view and download anything from iTunes. The ipod touch can therefore connect to the iTunes Store, but for some reason the App Store Updater cannot.
I'm using OS 5.1.1, have searched the forums, shutdown and restarted the ipod, checked the DNS, logged out and in of my iTunes account, used different wi-fi networks, but no progress. Any tips would be massively appreciated !Thanks schan20, this worked perfect. I closed all apps, double tapping home key from home screen, turned set date and time automatically off, clicked set daate and time, changed year to 2014. I then opened updates on apps and got the security message, went back to set date and time, turned on set automatically, opened app store back up (did not force close after security message) , got to loading and had 21 apps to update
Not sure what caused this initially; but some things I had done in the past were, I had set date and time auto off, I had changed the date and time numerous times in a row for the game deer hunter reloaded to get gold, most of the time stopping around August each time. Other than that, I have not made any major changes or added any apps when it stopped working. -
Getting "cannot connect to iTunes store error from one appleID but another works fine
I have 2 apple ID's, a personal one, and one that me and a couple of coworkers share so that we can share apps we purchase. I cannot log into the shared AppleID from my ipad. I can from my PC so I know it is not an incorrect password or anything like that. I get the error "cannot connect to iTunes Store". Is this because too many of us are logged into the same apple ID at once? I tried changing the password so that it would kick everyone else off, but even with a new password I get the error. I am able to login with my personal apple ID just fine, so I know it's not an issue with my wifi or my ipad software (i don't think). anyone else experienced this and found a solution?
Hello 66ladybird88,
I understand you are trying to access the iTunes Store on your Windows computer but are getting an alert with the number 0x80092013. There is an article that address this kind of alert and has some great troubleshooting steps for resolution. I understand the alert in the article is slightly different than the one you are getting but I recommend the same steps listed.
Apple software on Windows: May see performance issues and blank iTunes Store
http://support.apple.com/kb/TS4123
Resolution
The cause for these issues is a program that monitors the Winsock protocol for Windows conflicting with Apple software. These programs usually use a Layered Service Provider (LSP) that can help identify the particular program installed. The programs that monitor this protocol have a variety of purposes, including security software, content filtering, and optimization of network traffic.
Thanks for reaching out,
-Joe
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