Not able to access iTunes Store or App Store.

I recently replaced my HDD in my MacBook after the original failed completely. I ended up having to take the computer to the Apple store so they could format the drive and install OSX for me. After sucessfully restoring my backup to my MacBook this past Sunday I have noticed that I am unable to access the iTunes Store and also cannot access the App Store. When I try to access the iTunes store I am getting an unknown error -1202. When I try to access the App Store its saying "Cannot connect to the app store. An internet connection is required" I have been reading up on this issue here on the community. I've tried multiple things and nothing seems to be working. I am having no issue with any other app that uses the internet connection. If someone could please help. I have another appointment with the apple store but I fear they may charge $$ me this time.

First, try a system reset. It cures many ills and it's quick, easy and harmless...
Hold down the on/off switch and the Home button simultaneously until the screen blacks out or you see the Apple logo. Ignore the "Slide to power off" text if it appears. You will not lose any apps, data, music, movies, settings, etc.
If the Reset doesn't work, try a Restore. Note that it's nowhere near as quick as a Reset. Connect via cable to the computer that you use for sync. From iTunes, select the iPad/iPod and then select the Summary tab. Follow directions for Restore and be sure to say "yes" to the backup. You will be warned that all data (apps, music, movies, etc.) will be erased but, as the Restore finishes, you will be asked if you wish the contents of the backup to be copied to the iPad/iPod. Again, say "yes."

Similar Messages

TS3297 My 2nd generation ipod touch is giving me the following error when I try accessing Itunes or the app store. "Cannot connect to the Store. A secure connection could not be established. Please check your date & time settings" I am on a secure networ

My 2nd generation ipod touch is giving me the following error when I try accessing Itunes or the app store. "Cannot connect to the Store. A secure connection could not be established. Please check your date & time settings" I am on a secure networkl.

Can't connect to the iTunes Store
Make sure that time zone is correct in addition to date and time

I am trying to purch music on iTunes but for whatever reason it keeps prompting to upgrade to iTunes10. so when i download I am still not able to access iTunes store to purchase music

I am trying to purch music on iTunes but for whatever reason it keeps prompting to upgrade to iTunes10. so when i download I am still not able to access iTunes store to purchase music

Thank you so much. I would never have found it on my own. And, best of all--it works great!!!
Again, thank you, thank you.
best,
gt

Cannot access itunes and the app store after updating to iso6

have just updated to ISO6 and now everytime try to go to itunes or app store the screen just comes up blank or get a message say it couldnot connect. have tryed resetting date as read that works but didnt for me, have still got maps and facebook ect they seem to be fine but cant do anything with the itunes and the app store any ideas as i only did the update as the phone said to, so I am hoping there is a way to fix this or else its not worth having an iphone if you are un able to utlitise it.

If you updated your existing account then try logging out of it on the iPad by tapping on the id in Settings > iTunes & App Stores and then log back in and see if that 'refreshes' the account on the iPad.

HT1600 Im not able to access itunes movies or netflix. it just keeps circling and can't purchase a movie. Any suggestions?

any help regarding itunes and apple TV not able to access tonight. cursor keeps circling on screen so cannot purchase a movie. Any suggestions?

Check speed using speedtest.net
Check for interference using istumbler or netstumbler
Male sure you are using ISPs DNS (settings- network- configure DNS - automatic )

I am not able to access itunes store since updating to 10.4

Hi Guys,
I have updated to itunes 10.4 and cannot access the itunes store on my laptop, when i first switch on my laptop it generates a message box which states " The Procedure Entry Point xmlTextReaderConstName could not be located in the dynamic link library libxml2.dll." and I dont know what this is ??
can you help sort this out for me please Kind regards Richard.

What is happening when you try to access the store? We need more info. And how are you trying to access the store? The App Store app on the ipad? Have you tried through itunes on a computer?

I purchased iTunes $15 card at Dollar Store. I recall entering the code somewhere but was not able to access iTunes . What can I do to get the card added to my Apple store account .

I have misplaced the card or accidentally threw it away! I recall entering the code on back somewhere in my apple store app. Is there a way to find out if I did it right? If I did not do it correctly can u help me? Pleeeease!!

Launch the App store or iTunes store...scroll all the way to the bottom...your Apple ID & any credit balance will be displayed. If not there, & you no longer have the card, don't waste your time contacting iTunes support, as there is nothing they can do for you.
You can also login to iTunes on your computer, & any credit balance will be displayed next to your Apple ID.

Can not able to upload a build on App Store with new itunes connect interface.

Hello ,
I am uploading a build to app store with the version number 1.2.1 with same bundle version . But after some time apple shows error as Redundant Binary Error. You are trying to upload a same build that is already on app store.
So i change my app bundle number to 1.2.1.1. This time the apple shows error as The session status is changed.The session
I tried to solve it out by changing the
# https.proxyPort=443 To https.proxyPort=80
I have uploaded the build with changing the bundle number but now every time it shows same error.
I was also trying to upload the build taking some break in between. Uploaded build more than 15 times to app store, but couldn't successed.
Please some one help me. It's getting very frustrated.

You will be better off asking in the developer forums, this forum is for questions about buying/downloading from the store : https://devforums.apple.com/index.jspa

Cannot access iTunes account or App store

I cannot log into my iTunes account or my App store, I keep getting the following error message:
"iTunes could not connect to the iTunes Store. The network connection timed out. Make sure your network settings are correct and your network connection is active, then try again"
I have tried all the possible solutions I have been able to find so far but they all involve checking updates etc which I cannot do because I can't access anything.
I have also tried the Keychain thing and that there was nothing there that needed to be amended either - does anyone have any ideas on how to help me please?
Thanks in advance

Please read this whole message before doing anything.
This procedure is a test, not a solution. Don’t be disappointed when you find that nothing has changed after you complete it.
Step 1
The purpose of this step is to determine whether the problem is localized to your user account.
Enable guest logins* and log in as Guest. Don't use the Safari-only “Guest User” login created by “Find My Mac.”
While logged in as Guest, you won’t have access to any of your documents or settings. Applications will behave as if you were running them for the first time. Don’t be alarmed by this behavior; it’s normal. If you need any passwords or other personal data in order to complete the test, memorize, print, or write them down before you begin.
Test while logged in as Guest. Same problem?
After testing, log out of the guest account and, in your own account, disable it if you wish. Any files you created in the guest account will be deleted automatically when you log out of it.
*Note: If you’ve activated “Find My Mac” or FileVault, then you can’t enable the Guest account. The “Guest User” login created by “Find My Mac” is not the same. Create a new account in which to test, and delete it, including its home folder, after testing.
Step 2
The purpose of this step is to determine whether the problem is caused by third-party system modifications that load automatically at startup or login, by a peripheral device, by a font conflict, or by corruption of the file system or of certain system caches.
Please take this step regardless of the results of Step 1.
Disconnect all wired peripherals except those needed for the test, and remove all aftermarket expansion cards, if applicable. Start up in safe mode and log in to the account with the problem. You must hold down the shift key twice: once when you turn on the computer, and again when you log in.
Note: If FileVault is enabled, or if a firmware password is set, or if the startup volume is a software RAID, you can’t do this. Ask for further instructions.
Safe mode is much slower to start up and run than normal, with limited graphics performance, and some things won’t work at all, including sound output and Wi-Fi on certain models. The next normal startup may also be somewhat slow.
The login screen appears even if you usually log in automatically. You must know your login password in order to log in. If you’ve forgotten the password, you will need to reset it before you begin.
Test while in safe mode. Same problem?
After testing, restart as usual (not in safe mode) and verify that you still have the problem. Post the results of Steps 1 and 2.

Not able to access iTunes account

Two problems. First of all my ipod touch will not download apps. Everytime I press the install button in the app store the message asking for the itunes account password does not show up. What does happen is it puts the app on the screen and it says waiting. It does not change to say loading or installing and it stays that way. I have had this ipod for 2 days and the first day it was downloading apps perfectly. After this happened I signed out of the account on the ipod and I tryed to sign back in but that would not work anymore. My second problem is that in itunes on my computer I cannot log into my account. The wierd thing is that my brother has an ipod touch of his own and itunes on his own user account on the same computer and he has no problems with his itunes or his itouch. After this I called Apple and I spent 45 minutes on the phone with a representative trying to solve the problem but everything we tryed didn't work. He told me to remove Norton Anti-virus to see if that would solve the problem but i didn't want to remove it because of all the settings that i had saved on it. Next I had a chat with a norton representative and after taking control of my computer and trying to fix it himself he said that it was an issue to do with Apple. In the end I decided that I would take the ipod into an apple store to get fixed or replaced but i still need help getting onto my itunes account on my PC. Can anyone PLEASE HELP!!!!!!!!!!!!!!

well now my iphone will download new app but only after i downloaded an alreaddy bought app.
my pc is still having this insane "time-out" problem
i think its becouse the new iphone 4.2 software the servers are jammed up.
well i hope its over by the end of the day.
or else.... (grump)
P.S. did you know driver(TM) is free for download today!
Message was edited by: Pieter van Vonderen

I am not able to access Itunes from I movie

I cant see or access I tunes from I movie. Nor I photo. I am not able to add music or photos to my movie. What can be happening?

Temporarily disable any security software on the computer and try again.
If it works, contact whomever supports the security software for assistance on configuring it to not interfere with iTunes.

Not able to make a purchase in App Store

From Trinidad and I'm trying to make a purchase in the App Store but its telling me payment info doesn't match my bank info...what do I do?

Welcome to the Apple Community.
Start here (change country if necessary) and navigate to 'Password and Security', reset your security questions using the link provided, you will receive an email to your rescue address, use the link in the email and reset your security questions.
If that doesn't help, you don't receive a reset email or you don't have a rescue address, you should contact AppleCare who will initially try to assist you with a reset email or if unsuccessful will pass you to the security team to reset your security questions for you.
If you are in a region that doesn't have international telephone support try contacting Apple through iTunes Store Support.

Not Able download KeyNoted , Pager Free In App Store Top Free

Hi ,
I just have new Mac Book Air , After i upgrade the OS to 10.9.1 , i able see the Key Noted and Pager in App Store Top Free , but it got price show there .
Suport after i upgrade to new version OS , it allow me download with free One . Please advise.

http://www.apple.com/creativity-apps/mac/up-to-date/

TS2890 I am unable to access update section in app store. How to rectify it....

HI.. i have updated my iphone 4S yo 6.1. now i am not able to access update section in app store. t have reset setting from reset option. But it syill not working

You can log in to your own account at any time and access the appliactions you have paid for, just fill in your own Apple ID.
Peter

I'm not able to download Itunes. I keep getting this Apple Software Update message that states "There is a problem with this Windows installer package. A program required for this install to complete could not be run. Contact your package vendor"

Not able to access Itunes store anymore. Just quit working for no reason. I've tried deleting Itunes and related components from the Control Panel, but when I try to remove Apple Software Update, I get a message that states "There is a problem with this Windows installer package. A program required for this install to complete could not be run. Contact your support personnel or package vendor". Not sure what this message means. Am I suppose to contact Apple ? What is meant by package vendor ?

Apparently it's an itunes issue. I just tried to update and got the same issue. Called att to activate my iphone 4s and they say they can do the swap but apple is telling them itunes is down atm. So will have to wait

Not able to access iTunes Store or App Store.

Similar Messages

Maybe you are looking for