Not able to activate my Acrobat X Pro

hello, i got my software from a licensed retailer in Singapore under Education as i am still in studying in a tertiary education institution.
After installing, i keep having pop-ups saying that i have not activated my program.
Since it is CS5.5 and i am connected to the internet, it should be avcivated.
in my adobe product page it is also stated that i've registered for this, but they do not seem to recognise the fact that its already activated.
Please Help
Problem: ActTypeA
License:RET

I found a similar issue with CS4 and acrobat 9. The specifics might be different, but could you check if the general solutions listed help you arrive at a solution.
try the CS Cleaner tool. That'll probably help. Let us know if it helps.
http://kb2.adobe.com/cps/506/cpsid_50651.html

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http://forums.adobe.com/message/6210486#6210486
You can contact Adobe Technical Support via http://adobe.ly/yxj0t6
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