Not able to add a friend

Please help me in adding a friend on Skype. I have tried a lot but not able to add. I have tried to add with phone no. N Skype id both but then also failed to add. Kindly solve the problem ASAP..

https://support.skype.com/en/faq/FA12289 Hi, I am sorry to hear you are having trouble adding your friends to your account. This FAQ on our support site should be able to help you. I hope you and your friends are all chatting soon!

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