Not able to autofill songs icon not showing up

when i plug my ipod shuffle into the usb port the icon under the souce section in itunes is not showing up so i can not autofill my songs
does anybody know who to fix this

Here's the main shuffle support page.
http://www.apple.com/support/ipodshuffle/
Does windows see the shuffle?

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Hi donfrommars,
Welcome to the Apple Support Communities!
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Hi Petrafin,
Welcome to the Support Communities!
The article below may be able to help you with this.
Click on the link to see more details and screenshots.
You can download your purchases directly to your computer.
Downloading past purchases from the iTunes Store, App Store, and iBooks Store
http://support.apple.com/kb/HT2519
Cheers,
- Judy

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Not able to autofill songs icon not showing up

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