Not able to call mobile number

I have a Skype unlimited account and use it often to call my family. I live in Japan and they are in Alaska. I have never had issues before, but about 2 weeks ago when I dialed their number Skype would disconnect with the message 'not a valid Skype name or phone number' help would be appreciated.

Indraditya wrote:
Please specify where all can I call with my Unlimited world subscription.
Hello,
With your Unlimited World Subscription you can:
Call LANDLINES AND CELLPHONES in: Canada, China, Guam, Hong Kong, Puerto Rico, Singapore, Thailand, United States.
Call LANDLINES ONLY in: Andorra, Argentina, Australia, Austria, Belgium, Brazil, Brunei, Bulgaria, Chile, Colombia, Costa Rica, Croatia, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Guadeloupe, Hungary, Iceland, Indonesia (Jakarta), Ireland, Republic of Ireland, Israel, Italy, Japan, Korea, Latvia, Lithuania, Luxembourg, Malaysia, Malta, Mexico, Morocco, Netherlands, New Zealand, Norway, Panama, Paraguay, Peru, Poland, Portugal, Romania, Russia, Slovakia, Slovenia, South Africa, Spain, Sweden, Switzerland, Taiwan, Turkey, United Kingdom, Venezuela.

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Hi,
Please check your usage call history on your Skype web account page to learn why the calls failed: www.skype.com/go/myaccount
Follow the latest Skype Community News
↓ Did my reply answer your question? Accept it as a solution to help others, Thanks. ↓

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lakhanpandey wrote:
I m not able to call to any landline and mobile still I have Skype credit and 120 min subscription plz help me
Hello
You are attempting to call within India which is no longer supported by Skype.
https://support.skype.com/en/faq/FA34487/why-can-i-no-longer-make-calls-to-india-from-india
p.s. You were flagged for duplicate posting which is not permitted. Please avoid in future. Duplicate post removed.
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TIME ZONE - US EASTERN. LOCATION - PHILADELPHIA, PA, USA.
I recommend that you always run the latest Skype version: Windows & Mac
If my advice helped to fix your issue please mark it as a solution to help others.
Please note that I generally don't respond to unsolicited Private Messages. Thank you.

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hi there ....
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TIME ZONE - US EASTERN. LOCATION - PHILADELPHIA, PA, USA.
I recommend that you always run the latest Skype version: Windows & Mac
If my advice helped to fix your issue please mark it as a solution to help others.
Please note that I generally don't respond to unsolicited Private Messages. Thank you.

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Me too having the sme issue here.
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Due to the time it can take for some transactions to be processed, we charge your bank or PayPal account three days in advance to ensure prompt delivery of your subscription. You don’t lose these three days: your subscription is still valid for the full period that you sign up for (one, three or 12 months).
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TIME ZONE - US EASTERN. LOCATION - PHILADELPHIA, PA, USA.
I recommend that you always run the latest Skype version: Windows & Mac
If my advice helped to fix your issue please mark it as a solution to help others.
Please note that I generally don't respond to unsolicited Private Messages. Thank you.

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