Not able to create an account!

Hello,
I have made purchase of $800 in store yesterday and online $200. I got the rewards card yesterday but when i try to add to the account it says phone number does not match with the ID! Please help me out as this is irritating! 1000 points it seems like i will lose since I am not able to add to the account. I asked the store customer care and over phone they did not help me out properly! Please help me out soon!
Thanks,

Hello sanandk,
Welcome to the Best Buy forum, and thank you for posting!
It appears that your new My Best Buy™ account is already linked to a BestBuy.com in your name; however, the information associated with that BestBuy.com account may not be current, which is why you are having trouble accessing your new account. I should have no problem helping you login, but I am going to need some additional information from you first.
With that all being said, I am going to send you a private message so that I can go over your new account with you in greater detail and to ensure that your information on file is up-to-date. To check your private messages, you will want to login to the forum and click on the little yellow envelope icon at the top of the page. I look forward to further speaking with you.
I hope you have a great rest of your weekend.
Derek|Social Media Specialist | Best Buy® Corporate
Private Message

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