Not able to do user Mapping with the backend System

Hello all,
I am trying to Map a user to a windows based KM System but getting an error like
"There is a configuration issue which leads to problems when accessing user mapping data for the selected backend system 'KM_Test_System'. Usually, the reason is user mapping being configured for strong encryption, but the necessary additional files being missing. Check the security log file for further information and hints on how to solve the problem."
Can somebody tell me what could be the possible reason for this and how to handle this. I dont have access to the Portal server right now , so not able to see the security log.
Thanks to all,
Regards,
Sarabjeet Singh.

Hi Sarbjeet,
I believe this links will help you understand and solve your problem:
user mapping is not saved
and
http://help.sap.com/saphelp_nw04/helpdata/en/04/d246215f1d4f588d1d9c49391acb01/frameset.htm
Hope this helps,
Robert

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Not able to do user Mapping with the backend System

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