Not able to download app on creative cloud

Hi Can anoyone help? I've been having problems trying to download app on creative cloud. It kept prompting ''Download Error, press retry to try again or contact customer support''
How do i resolve this?

Hi Blackbaber,
Please use the below alternate link to download your products.
http://prodesigntools.com/adobe-cc-direct-download-links.html
Please make sure to complete the Very Important Instructions section prior to clicking on the download link.
Thanks

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