Not able to download updated OS version for Pearl 3G

I received a notice from Blackberry of an available OS update (5.0.0.882) but I'm unable to download it wirelessly, through Blackberry Desktop or through the Blackberry website. My current version is 5.0.0.629. My service provider, Rogers Wireless, does not  have version 5.0.0.882 available on their web page. I receive an error message stating that an error has occurred while downloading software for your device. Please verify your internet connection or try again later, if problem persists. I have tried to update through both my desktop and my laptop computers and can find no explanation on either the Blackberry website nor the Rogers Wireless website.
Solved!
Go to Solution.

Hello Shad14 and welcome to the BlackBerry Support Community Forums.
I checked on the Rogers download site from www.blackberry.com and I see the 5.0.0.882 bundle is now listed. You can click here to access the site.
Try downloading the software directly to your computer and use the BlackBerry Desktop Manager to do the update.
Let me know how you make out.
Thanks!
-HMthePirate
Come follow your BlackBerry Technical Team on twitter! @BlackBerryHelp
Be sure to click Kudos! for those who have helped you.Click Solution? for posts that have solved your issue(s)!

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