Not able to install crystal reporter in SAP Business One PL 42

Question

Hi All,
   I had been using the evaluation version of crystal reports. Now when the free licensed version was launched I uninstalled the version and tried to instal the new one which I have downloaded from the portal. I have uninstalled the crystal reports runtime and the SAP crystal reports from the control panel. Now in the same process as mentioned I am installing the crystal reports again. In the ADD-ON istallation part when I am click on start the system shows the following error-
"An earlier version of crystal reports is found. Please ensure that the current installation is a higher version."
Inspite of the fact that my system showed no instance of crystal reports installed after the uninstall run by me.
Please guide me.
Edited by: debraj bhattacharyya on Nov 3, 2008 6:05 AM

Answer 1

The following is the Instructions Extract from "SAP_CRYSTAL_InstallInstructions.pdf":
Un-installation of previous version:
If a previous version of the Add-on exists , it is highly recommended the previous add-on be fully uninstalled before installing the new version. To uninstall the add-on, follow the 3 simple steps below.
1. Using SAP Business One Administration | Add-Ons | Add-On Administration: remove and un-register the add-on.
2. Log off SAP and Log back in for the un-installers to run.
3. Using Windows Control Panel | Add-Remove programs: uninstall the u201CSAP Business One Crystal Reportsu201D ( Do not un-install Crystal Run time )
Installation of New Version:
1.The Add-On runs using the compatibility licence of SAP Business One.
2.Copy the installation files to a suitable location.
3.The installation disk or folder will contain a file called SAPCrystalSetup.exe.
4.Log on to the target PC as an administrator or admin type user (windows).
5.Copy the SAPCrystalSetup.exe to a convenient location on the target PC and run SAPCrystalSetup.exe (confirm all overwrites - you may keep the CrystalDesignerPath.txt intact if the path specified is different to the defaults).
6.SAPCrystalSetup.exe will install the add-on components on the local PC. It is recommended that you keep the path selected by the installer. The default installation path for the Add-on files are C:\Program Files\SAP\SAP Business One\AddOns\SAP_CR.
7.Locate the folder u201CDotNetFramework_3.5u201D , make sure the PC is connected to the internet and run the u201CdotNetFx35setup.exe u201C. An automatic download will occur, to get the suitable files for .Net Framework 3.5. This will take several minutes depending on the bandwidth. The installation of the .Net Framework will happen once the download finishes.
8.Locate the folder u201CCrystal_2008_Runtime_exeu201D and run the u201CCRRuntime_12_0_mlb.exeu201D. if a product ID is requested, leave the Text Box blank and proceed with install. This installs the Crystal Reports Runtime for Version 2008 on the local PC.
9.Once the setup.exe has completed, log on to SAP as manager or any other superuser.
10.Using Administration | Addons | Add-On Administration, register the Crystal Add-On, set the desired settings and restart SAP.
11.Log on to SAP, as a super user.
12.Run Account setup from Administration | Crystal Reports Administration | Account setup
13.Type in the sa password for the SQL server that holds SAP databases, and click Update. ( this process needs to be performed for each new PC, Once. )
14.Click the Create Ext tables button. Add-on will now create the additional tables (this process must be performed for each new SAP company once u2013 and can be performed from ANY PC). This creates the External SQL tables needed for the add-on.
15.THE TASKS 5, 6, 7, 8, 9, 12, 17 WILL NEED TO BE RUN ON ALL PCS THAT NEEDS THE CRSYTAL ADD-ON.
16.Crystal add-on is ready to use. A help file is provided and you may test the add-on with the sample reports found in u2026\ SAP_CR\SampleReports. The help file can be found in u2026\SAP_CR\Documents\UserHelpFile
17.If the Crystal Designer has been installed on the local PC, the following file needs to be edited ( or checked to be correct). The file gives the path to the Crystal Reports Designer exe. The add-on will read this file to launch Crystal Designer.
C:\Program Files\SAP\SAP Business One\AddOns\SAP_CR\Resources\CrystalDesignerPath.txt