Not able to install photoshop 12 and elements 12 bought yesterday

I can't install ohotoshop 12 and elements 12 purchased yesterday, won't accep my old serial number ?why

Yes, I purchased the new photoshop elements 12 and did as I was told. Because it is an upgrade I entered the old serial nuimber (7-8 yrs old). This number is not accepted or recognized apparently8. I don't have a serial number on the new download, or at least, I am not able to find it, perhaps because it is not installed (because that requires the serial number!). Thanks.

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