Not able to install SAP Passport certificate

Hi-
I have an SAP logon and I want to get an SAP Passport Certificate. Everytime I apply for one on the website it returns an error message saying unable to apply for Passport and then it brings me to a page where it tells me which security settings I need to have enabled in my browser. I have all of the correct settings enabled in my browser. I have checked these several times so I know they are right. I am running IE 6.0.29 with SP2 but it is still unable to issue me a certificate. The weird thing is when I go to check my certificates in my browser it shows that the certificate is there. But when I try to access an SAP website it prompts me to use the certificate but nothing happens. The certificate does not work. Does anybody have any idea what could be wrong?

Hello Nancy
I 've just received a new laptop for my job, and trying install passport (cerificates) in Interne Explorer in order SSO to SAP Service Marketplace I get the same errors that you.
Sap web page reports me an error applying passport.
But the passport is installed in my browser, but it doesn't work.
I tried severals times (deleting, and re-applying ) unsucessfully.
Curiously, after create a new user in my laptop, using this new user application of SAP passport works ok (!?)
But my default user and user Administrador, it doesn't work.
Could you tell me how can resolve this??
Thanks an regards
Javier

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If you are unable to configure SAP passport certificate due to ActiveX issues, I recommend you download and install Internet Explorer ActiveX update. This works for Windows XP and Vista also (If you have IE 7 too). See the website below:
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