Not able to login PIA - An error has occurred. You may attempt to sign in again. If your attempt fails, please contact your System Administrator

One of the user is getting the below error when the person is trying to login ELM system. what could be issue for the specific user and how do we resolve this issue?
"Not able to login PIA - An error has occurred. You may attempt to sign in again. If your attempt fails, please contact your System Administrator"

Its works for other users, its only happened for one specific user only?  I didn't check the APPSRV.LOG file?  what needs to be checked in APPSRV.LOG, I can ask my infra team to check, because I don't have app server access to check log file.

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