Not able to make a purchase in App Store

From Trinidad and I'm trying to make a purchase in the App Store but its telling me payment info doesn't match my bank info...what do I do?

Welcome to the Apple Community.
Start here (change country if necessary) and navigate to 'Password and Security', reset your security questions using the link provided, you will receive an email to your rescue address, use the link in the email and reset your security questions.
If that doesn't help, you don't receive a reset email or you don't have a rescue address, you should contact AppleCare who will initially try to assist you with a reset email or if unsuccessful will pass you to the security team to reset your security questions for you.
If you are in a region that doesn't have international telephone support try contacting Apple through iTunes Store Support.

Similar Messages

  • App will not download to iPad when purchased from App Store - stuck with Cloud icon

    Device : iPad Air 32gb wi-fi model (not cellular data)
    OS version : 7.1.1 (up to date)
    Location : UK
    Problem : App will not download to iPad when purchased from App Store - stuck with Cloud icon
    Last night I tried to download an app over wi-fi onto my iPad Air, but the app did not install.
    I have plenty of space (the app is 24.1mb, I have 3.4gb free space) and there are no restrictions whatsoever on my iPad - no blocks on App store purchases, no age-related restrictions, no country restrictions etc.
    Normally from the App Store page you would tap the price (in this case the app was free), enter your iTunes password, and the app would download.
    Also a new icon appears on the home screen and a circle shows the progress of the download.
    However this did not happen.
    Instead I have the Cloud icon (the one that shows when you have bought an app but it is not currently installed on your device) and a message that says "You've already purchased this, so it will be downloaded now at no additional cost".
    If I press OK I am then prompted to enter my iTunes password, the Cloud symbol briefly changes to a circle (and I mean for a split-second, like the blink of an eye) and then the Cloud symbol appears again.
    The app does not download - in fact it does not even *attempt* to download.
    I have tried this >20 times now and it always occurs excatly like this.
    After Googling this problem (which seems common) and reading over a dozen threads on this forum plus Apple's own official support pages, this is what I've tried:
    I can re-download other apps that I have previously purchased on this iPad, with no problems.
    I purchased another app on my iPhone 5 and was then able to download onto my iPad with no problems.
    I have reset my iPad >5 times - both by pressing/holding the home/power buttons, and also a full switch off and restart.
    I have logged out of my iTunes account on the iPad, and logged back in.
    The wi-fi is Virgin Media fibre optic broadband with a verified speed of 20 meg (confirmed by Speedtest) plus an 802.11-n Belkin router and my iPad will happily load web pages, stream videos on YouTube, download other apps etc.
    I have reset/rebooted my internet connection
    In an attempt to eliminate by broadband connection from the possible causes, I have switched off my router, linked my iPad to the hotspot feature on my iPhone and tried to download the app over cellular data, but still cannot download the app.
    I have tried on 2 other wi-fi networks but still cannot download this one app.
    My iTunes account has a cerdit balance from an iTunes card, but the app was free anyway
    Nothing I try will download the app in question.
    The app is iPad only, so I cannot install on my iPhone to try and kick-start the process.
    I guess I could install the app on my computer and then sync the iPad, but that's *working around* the problem - it's not *fixing* the problem.
    (Since getting the iPad I use almost never use my computer. And anyway what if I did not have a computer? Didn't iOS go "PC-free" with version 5?)
    I would like to call Apple but my 90-day telephone support has expired (the iPad is around 6 months old) and I don't want to buy Apple Care for this one problem.
    I can't make it to an Apple Store to speak to a Genius.
    Bearing in mind the list of things I've already tried, what do I do next?
    Thanks in advance for any support.

    Hi there.
    Thank you very much for your quick reply, it's really appreciated.
    No need to apologize, I actually found the phrase "If your iPad ever craps the bed" amusing under the circumstances
    I checked the list of installed apps like you suggested (Settings>General>Usage>Storage>Show all apps) but this problem app is not in the list. I have also swiped down on the home screen to search for it, but again it does not show.
    While it has not let me download the app (and I just tried it again) it has helped me to eliminate a few things from the list of what to try, and I can definitely conclude that it has not downloaded.
    I guess I need to fire up my PC and download it / sync my iPad.
    Thanks again for your help

  • I can't make a purchase from App Store. It just appears that contact your iTunes Store support to make a purchase. How can I solve this?

    I can't make a purchase from App Store. It just appears that contact your iTunes Store support to make a purchase. How can I solve this?

    Do exactly what it told you to do.
    Contact itunes support

  • I am not able to make a purchase

    I am not able to purchase MAX PAYNE and other paid apps although i have done this in past.What should i do??

    What happens when you try?
    Error message?  What does it say?

  • I'm trying to make a purchase on App store for the first time and I forgot my security questions. What should I do?

    I have set up my apple ID quite some time ago and I don't remember what I answered for my security questions. Can someone help me with how to change them so that I can make my purchase? Thanks

    If you have a rescue email address (an alternate email address is different) on your account then you can use that to reset them : http://support.apple.com/en-us/HT6170
    If you don't have a rescue email address (you won't be able to add one until you can answer your questions) then you will have to contact Support in your country to get the questions reset.
    Contacting Apple about account security : http://support.apple.com/en-us/HT5699
    If your country isn't on that page then try this form and explain and see what they reply with : https://ssl.apple.com/emea/support/itunes/contact.html
    When they've been reset, and if you don't already have a rescue email address, you can then add one for potential future use : http://support.apple.com/en-us/HT201356
    Or if it's available in your country you could change to 2-step verification : http://support.apple.com/en-gb/HT5570

  • TS1424 While trying to make a purchase from app store "contact iTunes support" flagged up and download ceased. What do I do now.

    While trying to purchase an app from the app store "contact iTunes support to complete transaction" flagged up. What can I do to correct problem?

    You will need to do what it says, contact iTunes support. Click the Support tab above, then the Get Started link in the Contact Apple Support area and you'll be guided.
    Regards.

  • Not Able download KeyNoted , Pager Free In App Store Top Free

    Hi ,
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    Suport after i upgrade to new version OS , it allow me download with free One . Please advise.

    http://www.apple.com/creativity-apps/mac/up-to-date/

  • Can not able to upload a build on App Store with new itunes connect interface.

    Hello ,
    I am uploading a build to app store with the version number 1.2.1 with same bundle version . But after some time apple shows error as Redundant Binary Error. You are trying to upload a same build that is already on app store.
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    # https.proxyPort=443          To         https.proxyPort=80
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    I was also trying to upload the build taking some break in between. Uploaded build more than 15 times to app store, but couldn't successed.
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    You will be better off asking in the developer forums, this forum is for questions about buying/downloading from the store : https://devforums.apple.com/index.jspa

  • HT3702 I am not able to make a purchase on my iPhone why does it redirect me to go to apple support

    I am having problems purchasing items on my apps and it is redirecting to apple support why is that?

    Having the same problem.

  • I didnt make any purchases in app store but it was charged to my account. What do i do?

    Please advice what do i do.

    You've checked the purchase history on your account (Store > View My Account menu option on your computer's iTunes), and have you made any in-app purchases or have any auto-renewing subscriptions ?  If not and you haven't added or changed your credit card details (when you do then a temporary store holding charge may be applied to check that the details are correct and valid, which should disappear within a few days) then you can contact iTunes support via this page : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption

  • Why I can't make any purchasing from apps store?

    What should I do?

    The message may indicate that your account is missing some details. Maybe your credit card security code? Did you check the details in your account?

  • I just purchased the numbers app for iphone and was hoping I would be able to work on spreadsheets on the go and then sync them to my mac so I can continue to work on them at home - not able to make it work?  Anyone know how to do this??

    I Just purchased the numbers app for iphone and was hoping I would be able to work on spreadsheets on the go on and then sync them to my mac so I can continue to work on them at home - not able to make it work.  Anyone know how to do this??

    Hi Louise,
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      Mac Numbers sync to iPad numbers and vice versa. 
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  • I'm not able to update my purchased apps

    Hi there,
    I am not able to update my purchased apps on my iphone 5s.
    when i'm pushing the update button in the app store in my iphone, after few second syncing nothing happening.
    Regard..

    Make sure you are signed in using the same Apple ID used for the original purchases.
    Tap Settings > iTunes & App Store > Apple ID
    If you are using the correct Apple ID, reset the device then try again.
    Press and hold the Sleep/Wake button and the Home button together for at least ten seconds, until the Apple logo appears.

  • I have garagaband for iOs in my iPhone 4S, I connect my squire iOs guitarr to the iPhone, I select a Guitar Amp at the GB app then I Only can tune the guitar but I m not able to make the guitar ring with the amps. May some one help me?

    I have garagaband for iOs in my iPhone 4S, I connect my Squire iOs guitarr to the iPhone, I select a Guitar Amp at the GB app then I Only can tune the guitar but I m not able to make the guitar ring with the amps. May some one help me?

    You got the new iphone?????   I have same problem.  I transferred audiobooks to device to find no audiobooks on device (despite it being in iTunes as if it was).  Have you found a solution?????   I even tried to change import settings on format transfer but hasn't worked. 

  • HT201659 I cannot make a purchase an app even know I have credit on account and it will not let me remove old debit card information

    I cannot make a purchase an app even know I have credit on account and it will not let me remove old debit card information

    Hi Lukeclear17,
    The article linked below details both why you may be unable to make a purchase using the credit on your account and why you may be unable to choose "None" when editing your billing information.
    Why can’t I select None when I edit my Apple ID payment information?
    https://support.apple.com/en-us/HT203905
    Cheers,
    Allen

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