Not able to open printing preferences in the print window

Hello-
When I click print to print a document and the print window comes up, I click on properties and nothing happens.  The correct printer (HP Photosmart Plus B209a) is listed, but the button does not respond.  I am able to open the print properties through the HP solution centre and have set-up a couple of custom short cuts, but since I can't open the properties button on the print screen, it defaults to the everyday printing selection, which for this document is not what I want.
Any suggestions?
Thanks

What is your operating system?  What program are you printing from?
Bob Headrick,  HP Expert
I am not an employee of HP, I am a volunteer posting here on my own time.
If your problem is solved please click the "Accept as Solution" button ------------V
If my answer was helpful please click the "Thumbs Up" to say "Thank You"--V

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