Not able to open XCM Configuration

Hello,
We currently are running CRM 5.0 and are using the E-Commerce or Internet Sales Application portion of CRM. In one of our systems we cannot open our XCM Configuration page. We keep getting the following error, "ISA Framework: javax.servlet.ServletException". The XCM Page we are trying to open is https://<host>:<port>/b2b_bse/admin/xcm/init.do.
However, when we try and open the standard B2B XCM configuration page (https://<host>:<port>/b2b/admin/xcm/init.do), we can pull that up with no problems.
Anyone have any ideas where the configuration of opening the XCM page is located? Has anyone ever experience this issue before?
We do have a SAP Customer message open, but they are saying it's a custom application so not much help.
Thanks,
Dale Dingmann

I've found the solution for this problem. Follow this step
step 1. Before install management service copy the environment variable value of PATH in a notepad. For this Select MyComputer-> Do right click->click on advance tab->Click Environment Variables>Under System Variables you see a variables called PATH->select and click on Edit button You will get the value of PATH Value.
Step 2. Now you do Management Service installation
Step 3. Again you do the same step as STEP 1(Make sure you should do this).
Step 4. Now you copy the content which you have copy in step 1 and paste it in PATH Variable
Step 5. Now you try to open.
Step 6. Now You restore the content of PATH Variable which you have copy(STEP 3) after installation so the Management Service will work fine

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