Not able to purchase creative cloud

This is my last try to see if I can get help here. I have been trying to place the order for the last two days for creative cloud as I heard we can place the order in India now however not able to do that.
My adobe id is [email protected] I couldn't try today again as I was travelling all day.I was informed that someone will drop an email to me to schedule a call however no one did. Please help if you can as I need one to two applications on urgent basis.

Hi Anupama,
I will be happy to assit you. Please let me know the error that you get while placing the order. You can send me the private message as well.
Thanks!

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Why am i not able to install creative cloud?

Why am i not able to install creative cloud? i paid for the package, downloaded the installer now its been trying to connect to the server since a day..

You can check these :
Creative Cloud Connection Update
Sign in, activation, or connection errors | CS5.5 and later
CreativeCloud Manager can't connect to Internet
Regards
Rajshree

Purchasing Creative Cloud in a country where it is not available

I live in Bangladesh, a country where Adobe Creative Cloud is not available for purchase. Many people here who need it use the crack version. However, I would like to be able to use the version Adobe is offering on its site. Would it be possible for me to get a friend who lives in a country where Creative Cloud is available for purchase, purchase Creative Cloud for me using an email address I use so that I can get to use it instead of my friend? Will it work that way or will Adobe detect that someone from a country Creative Cloud is not available in using their product and thus restrict my usage? If they do restrict my usage as a result of this workaround, then what is the solution for me? How can I purchase Creative Cloud from Adobe site? Please help.

Okay, found another link about resellers:
http://adobedealreg.force.com/PartnerSearch?lang=en#
And it says that there are no resellers in my country.
What solution is available for me now? Please read the original post and let me know whether the idea I presented there is feasible.

After trial version expired and purchasing creative cloud membership programs still will not open

I keep getting "trial version expired" even though I have purchased the cloud membership around 3 weeks ago. I did the chat with someone who had me remove my cache, which did work for me to run Photoshop, but not for Dreamweaver. I installed a patch for the download manager that did not work as well. I have installed and uninstalled multiple times with no luck, and now have a project due Thursday!! Please help!!

I don't think these issues pertain to mine. There is something getting mixed up between my trail version (expired) and my new Creative Cloud subscription. Its like it can't see it for some reason. I was able to get Photoshop to work but Dreamweaver is being stubborn!! Please help my project is now due tomorrow... !! Thanks!
From: [email protected]
To: [email protected]
Subject: After trial version expired and purchasing creative cloud membership programs still will not open
    Re: After trial version expired and purchasing creative cloud membership programs still will not open
    created by Mylenium in Downloading, Installing, Setting Up - View the full discussion
Sign in or activation errors | CS6, CS5.5 Subscriptions, CS6 Perpetual Mylenium
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Purchased 9.99 deal. Lightroom is not showing up in creative cloud

I purchased the 9.99 deal that includes photoshop and lightroom 5. Photoshop already showed that it was updated and I installed it. Lightroom is not showing up on creative cloud. When I go to creative cloud and hit download it brings up creative cloud and acts like its already there but I do not see it there. Just need help fixing this problem! Thanks

Aes8611 please see CC desktop lists applications as "Up to Date" when not installed - http://helpx.adobe.com/creative-cloud/kb/aam-lists-removed-apps-date.html for steps on how to resolve the Creative Cloud desktop application listing Photoshop Lightroom as installed.
Also please make sure you meet or exceed the system requirements for Photoshop Lightroom at http://www.adobe.com/products/photoshop-lightroom/tech-specs.html. If you do not meet or exceed the system requirements then you will not see the application listed in the Creative Cloud desktop application.

My purchase does not show on my creative cloud account but i am being billed for it

my purchase does not show on my creative cloud account but i am being billed for it

Some general information for a Cloud subscription
Log out of your Cloud account... Restart your computer... Log in to your paid Cloud account
-Sign in help http://helpx.adobe.com/x-productkb/policy-pricing/account-password-sign-faq.html
-http://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html
-http://helpx.adobe.com/creative-suite/kb/trial--1-launch.html
or
This is an open forum, not Adobe support... you need Adobe staff support to help
Adobe contact information - http://helpx.adobe.com/contact.html
-Select your product and what you need help with
-Click on the blue box "Still need help? Contact us"

I purchased creative cloud for my Flash CS6 class not knowing there was a difference and now I need Flash CS6 How do I change? I cant complete my project without it.

I purchased creative cloud for my Flash CS6 class not knowing there was a difference and now I need Flash CS6 How do I change?

You can refer to:
How to Move Adobe CC or CS6 Between Computers, or PC to Mac | ProDesignTools
Can I install both CS6 and CC apps on my computer? « Caveat Lector
Creative Cloud (CC) or Adobe CS6 – Which Should You Buy? | ProDesignTools
Regards
Rajshree

I just purchased creative cloud, but my operating system does not support download. How can this be updated?

I just purchased creative cloud, but my operating system does not support download. How can this be updated?

Swelte82 what operating system are you using? You will need to meet the minimum system requirements in order to install. You can find the system requirements at System requirements | Creative Cloud.

I've purchased creativ cloud and until now has not been activated Plan

I've purchased creativ cloud and until now has not been activated Plan

Sign in, activation, or connection errors | CS5.5 and later
For anything else contact support directly by web chat.
Mylenium

Have purchased Creative Cloud but only able to access trial version - help!

My IT department has purchased Creative Cloud for myself and a colleague. I have received an invitation by email which states that I've been assigned a Creative Cloud - Complete Membership.
I followed the links to download and installed Photoshop initially. However, once downloaded it says that it's a trial version.
When I log in to my Adobe account and click on 'Manage Account' it says that I have Creative Cloud for Teams so really don't understand why I only have a trial version.
Can anyone help???

Some general information for a Cloud subscription
Log out of your Cloud account... Restart your computer... Log in to your paid Cloud account
-Sign in help http://helpx.adobe.com/x-productkb/policy-pricing/account-password-sign-faq.html
-http://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html
-http://helpx.adobe.com/creative-suite/kb/trial--1-launch.html

I moved from the UK to Sweden. My trial expired in the UK but I was not able to purchase CC in Sweden for some reason. I was told to create a new account in Sweden with a new Adobe ID. When I did, the trial downloads did not work and I could not purchase

I moved from the UK to Sweden. My trial expired in the UK but I was not able to purchase CC in Sweden for some reason. I was told to create a new account in Sweden with a new Adobe ID. When I did, the trial downloads did not work and I could not purchase the CC at discount price.

Moving this discussion to the Adobe Creative Cloud forum.
Kriskristferson if you are facing difficulties with your order then please contact our support team directly at Contact Customer Care.

I just purchased creative cloud. What is the first step I should be taking?

I just purchased creative cloud. What is the first step I should be taking?
I'm unable to download the applications and I'm not sure why. I thought it had something to do with me having the trial prior so I went ahead and deleted it. And I still cannot download the applications. Am I missing a specific step in all of this? I was under the assumption that when I purchased creative cloud, it would be some sort of prompt to install the program (the way adobe normally works) then I would be able to install the applications separately.

Hi Poe7,
Welcome to the Community & thanks for being the Creative cloud member!
The first thing is to download Creative cloud desktop app which will help you to download all the apps available, go to https://creative.adobe.com/products/creative-cloud and download it.
Once downloaded, launch it and select any product to start downloading/installing within the app.
Thanks!
Ankit

Trying to launch Lightroom after purchasing Creative Cloud

My son and I did trials of Lightroom and After Effects. I purchased Creative Cloud. I Downloaded the Adobe Applications Manager after I logged into MY account. The Adobe App Manager shows my sons name and Lightroom is not in the line up. I try to launch Lightroom from my applications (it is there from the trial) and it asks for a Serial Number, which I don't have. Please help me launch lightroom and help me understand why my sons name appears and why Lightroom isn't in line-up!
THANKS SO MUCH!

Please remove the copy of Photoshop Lightroom you currently have installed. If you are using Windows then you will want to utilize the uninstaller in Programs & Features.
Once Lightroom has been removed you should then be able to download and install Lightroom from the Adobe Application Manager. You will need to be signed into AAM with the Adobe ID tied to your subscription for Lightroom to be visible as an option.

Just purchased creative cloud

So I just purchased creative cloud and for some reason I am not able to download it!! Every time I try I am prompted to pay for it again!! Some one needs to do something for me now or I' want a refund!

Sign in or activation errors | CS6, CS5.5 Subscriptions, CS6 Perpetual
Mylenium

Purchased Creative Cloud membership but I have trial rigths only - Photo Package

Dear Adobe Support!
I have purchased the CC Photography package, I can see it under my account on the CC web-page, but it does not look under the Creative Cloud application and neither Lighroom nor Photoshop.
I tried to sign-out and sign back process on all the programs, the result is the same.
Could you please let me know how can I use the full version of the purchased softwares?
Many thanks and Kindest Regards,
Gergely

Hi Sheena,
Thank you for your instruction!
Unfortunately it does not work for me...
I have installed the Application Manager and tried to open Lightroom and PhotoShop.
There is no "Deactivate" under "Help" menu, I just able to sing out and back, there was no change.
I also tried to lunch PhotoShop, the software told me the trial period is over, I can purchase the software. I clicked on purchase and system are trying to connect with my account currently, with no result. It would get serial number which I do not have...
Many thanks and Regards,
Gergely

Not able to purchase creative cloud

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