Not able to recover and restore Lenovo V100 ; restarts after hanging at line mup.sys in safe mode.

Not able to recover and restore Lenovo V100 (WinXP professional) ; restarts after hanging at line mup.sys in safe mode.
Problem started occurring suddenly after restart of the laptop.
Windows XP start page (With dots moving) came up and I tried to restart the laptop in Safe mode.
It stopped at a line mup.sys and after a while restarted automatically.
Tried with inbuilt lenovo recovery and restore option.. but in vain...
each screen is very very slow.. I tried patiently (With restore back to factory settings options) but finally I got message that restore failed.
Can any body please help to me to resolve the Issue. I'm new to Tokyo and dont know any servicing center here :-(...
Any body from Tokyo ? can you tell me where the service center is here in Shinagawa?
Thanks in Advance....
Swami

Call Lenovo support in Japan and ask for a set of Recovery disks for your machine.
 Japan --Desktops 0120-000-817
Notebooks 0570-064-400
9AM - 6PM
Everyday
Except Second Sunday of the month, Year end

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