Not able to register my Curve 9360 although I received registration message when I enabled my BB services

Question

Hi
I had a BB curve9630 was locked for Vodafone and I unlocked it and I'm using another Provider , my main problem, I subscribed to BB services ( mail and internet) , the problem that everything is ok, I received the registration message, I can use FB- browsing internet but I can't activate my mail,  when I want to create mail account on the website , entering my PIN and IMEI it gives message(the blackberry device is not registered with your wireless service provider) 
tried to call my new operator they say there is no problem everything is ok and the BB services is activated , it's your devise issue, please support me I need to solve this issue ASAP.

Answer 1

Hi and Welcome to the Forums!
I suggest the following steps, in order, even if they seem redundant to what you have already tried (steps 1 and 2 each should result in a message coming to your BB...please wait for that before proceeding to the next step):
1) Register HRT
KB00510 How to register a BlackBerry smartphone with the wireless network
2) Delete and Resend Service Books
KB05000Delete the service book for the BlackBerry Internet Service email account from the BlackBerry smartphone
KB02830 Send the service books for the BlackBerry Internet Service
3) Batt Pull Reboot
Anytime random strange behavior or sluggishness creeps in, the first thing to do is a battery pop reboot. With power ON, remove the back cover and pull out the battery. Wait about a minute then replace the battery and cover. Power up and wait patiently through the long reboot -- ~5 minutes. See if things have returned to good operation. Like all computing devices, BB's suffer from memory leaks and such...with a hard reboot being the best cure.
Hopefully that will get things going again for you! If not, then you will need to talk to Vodafone again...unfortunately, bringing a BB onto a carrier network that does not natively support it can be tricky indeed.
Good luck!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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