Not able to remove old version of QuickTime

I use Windows 7 Professional (64bit) and have been using iTunes with no problems. Got a message today to upgrade to the newest version of iTunes. Downloaded the file (the x64 version). Installer uninstalled old version and started to install new version and hung up when it tried to remove QuickTime. Now neither iTunes nor QuickTime are on my computer.
I followed the instructions on the forum to do a clean uninstall of all Apple products including the verification process. iTunes still will not install... gets to the point of installing QuickTime and says it cannot remove the old version and I need to contact my support personnel.
Help! My iPod is useless w/o iTunes!!

See my reply in your duplicate thread : https://discussions.apple.com/message/20845041#20845041

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Cannot remove old version of Quicktime

I have a Quicktime version that came when I bought my laptop. The OS system also came with the laptop. I have a Windows XP Home Edition. When I tried to install the Itunes latest version with quicktime it kept reporting that it is unable to remove the old version of quicktime and cannot continue with the installation. I have tried to follow the instructions with regards to removing the Quicktime including the 2 files inside the System 32 folder. I have restarted my pc and tried to install again but it still shows the same problem. Also the Quicktime logo is still showing up in my Add/Remove Program without a file size. So now I don't even have the quicktime anymore. Don't even know what else I can do to completely remove the old file.

ok what finally worked is that I installed the windows install cleanup. what I have been working at for hours took just around 15 min. but as I understand it you have to be very careful with it or you might accidentally remove files that you need. Thank you for your help.

Removing an old version of Quicktime

I am trying to install the latest version of Quicktime. However, I get a message towards the end of the installation validation process saing error 2803 followed by a message that says 'unable to uninstall an older version of Quicktime'
I have tried using control pannel/remove programs....but when I click on Quicktime, nothing happens.
Help...how do I install the old version of Quicktime?
Thanks

I have tried using control pannel/remove programs....but when I click on Quicktime, nothing happens.
let's try the following procedure with that one.
Download and install the Windows Installer CleanUp utility. then use it to clear any existing QuickTime installation configuration information from your PC:
Description of the Windows Installer CleanUp Utility
Next, we’ll manually remove leftover program files and folders.
1. On the Start menu, click My Computer (or double-click My Computer on the Desktop).
2. In My Computer, open Local Disk.
3. Open Program Files.
4. Right-click on the QuickTime folder and click Delete from the shortcut menu.
5. Navigate to C:\Windows\system32\.
6. Remove the files QuickTime.qts and QuicktimeVR.qtx.
7. Restart your computer.
now try another QuickTime install. does it go through properly this time?

Itunes did not remove old version to update to new version

after many attempts itunes will still say couldnot remove old version and fails to update! Ihave tried revo uninstall, ccleaner, regedit removing all to do with itunes,Apple,bonjour,quicktime to no avail please HELP! SOS

Perfect, thanks.
old version of itunes cannot be removed.contact technical support group.
Download the Windows Installer CleanUp utility from the following page (use one of the links under the "DOWNLOAD LOCATIONS" thingy on the Major Geeks page):
http://majorgeeks.com/download.php?det=4459
To install the utility, doubleclick the msicuu2.exe file you downloaded.
Now run the utility ("Start > All Programs > Windows Install Clean Up"). In the list of programs that appears in CleanUp, select any iTunes entries and click "Remove", as per the following screenshot:
Quit out of CleanUp, restart the PC and try another iTunes install. Does it go through properly this time?

Unable to remove old version of iTunes

no "remove" option, in the control panel for itunes, downloaded new itunes, can't install it. message said
"cannot remove old version, contact technical support group".
i give up.
anyone know about this???

First, head into your Add/Remove programs and uninstall your QuickTime. If it goes, good. If it doesn't, we'll just attend to it when we attend to iTunes.
Next, download and install the Windows Installer CleanUp utility:
Description of the Windows Installer CleanUp Utility
Now launch Windows Installer CleanUp ("Start > All Programs > Windows Install Clean Up"), find any iTunes and/or QuickTime entries in the list of programs in CleanUp, select those entries, and click “remove”.
Next, we'll manually remove any leftover iTunes or QuickTime program files:
(1) Open Local Disk (C:) in Computer or whichever disk programs are installed on.
(2) Open the Program Files folder.
(3) Right-click the iTunes folder and select Delete and choose Yes when asked to confirm the deletion.
(4) Right-click the QuickTime folder and select Delete and choose Yes when asked to confirm the deletion. (Note: This folder may have already been deleted if QuickTime was successfully removed using Add/Remove Programs earlier.)
(5) Delete the QuickTime and QuicktimeVR files located in the C:\Windows\system32\ folder. Click Continue if Windows needs confirmation or permission to continue. (Note: These files may have already been deleted if QuickTime was successfully removed using Add/Remove Programs earlier.)
(6) Right-click on the Recycle Bin and on the shortcut menu, click Empty Recycle Bin.
(7) Restart your computer.
Now try another iTunes install. Does it go through properly now?
(thank you very much, {b nior})

"Unable to uninstall old version of Quicktime" - HELP PLEASE!

I am trying hard to install iTunes 7 on my PC and when running the installer it tries to uninstall the old version of quicktime and it cannot. I uninstalled it manually through the control panel, but it said some parts could not be removed. iTunes 7 still will not install. Is my PC messed up or, though iTunes 7 is released, is it just not at the stage where we want to be installing it? Should I wait for an updated version?
As well, the iTunes installer installed Apple Updater. I ran it, and it said my programs were up to date, which is not true seeing as iTunes 7 is not installed.
Please help!

Just goto the control panel and remove/uninstall all listings for iTUnes AND quicktime.
Go here at microsoft and install the windows cleanup utility http://support.microsoft.com/default.aspx?scid=kb;en-us;290301
Once installed goto start>all programs>Windows cleanup
Remove each listing of iTUnes one at a time, For example if theres 2 or more listings of iTUnes, highlight ONE and click remove, then highlight the seconnd one and remove it ect ect
Do the same for all listings of quicktime
Now scan the system for malware with Ewido http://www.ewido.com
After that disable your antivirus and security programs then head to apple.com to download and install itunes

ITunes-Won't upgrade, can't removed old version, can't add new version,etc

I just bought a new Ipod yesterday, 30GB Photo/Video. I connected my Ipod however it was not responding to the old version of iTunes which I had, this is when the problems started.
1st. I tried to update my iTunes, I tried with the new disc which came with my Ipod and also from the internet. I tried running and saving the program - both times I received a Error Msg as following:
Error 1406. Followed by some numbers and letters as well as: Verify that you have sufficient access to that key, or contact your support personnel.
2nd. I tried to remove my old version of my iTunes to see if I could then use the CD to add the new version, however when I tried to do so I got this Error Msg:
Error 1402. Could not open key: followed once again by some numbers and letters as well as: Verify that you have sufficient access to that key, or contact your support personnel.
Followed by Error: -1603 Fatal error during installation
Consult Windows Installer Help (Msi.chm) or MSDN for more information.
Seems like I've tried everything to install, update, and even delete my old version of iTunes to try and get the new version, nothing seems to help. I never had this problem before with my old Ipod, but I'm ready to switch over to my new one. SOME ONE PLEASE HELP!!!!!
Thank you

I tried following the steps in the Troubleshooting, however I cannot complete them all as I cannot remove the older version of my iTunes from my computer.
I've emptied my Temp directory and restarted with the same result.
One thing I noticed is I cannot seem to find my Windows installer anywhere on my computer. Could this be a problem?
I've turned off my fire wall, turned off my anti virus program, and updated my computer all with the latest updates.
I've tried placing the program in different locations to see if this would work, but no such luck.
This is what I receive when I try to add the new iTunes from the CD:
Error 1406. Could not write to value to key\CLSID\{7A7FB085-6068-4898-8CCA-480A9187277C}\Local Server 32. Verify that you have sufficient access to that Key, or contact your support personnel.
If I press ignore and try to continue with the download it's followed by more errors:
Error 1406. Could not write to value to key\CLSID\{B75250E3-56AE-465D-8A55-CE7A3CEO3112}\inprocServer32 Verify that you have sufficient access to that Key, or contact your support personnel.
Error 1406. Could not write value IncprocServer32 to key\CLSID\{B75250E3-56AE-465D-8A55-CE7A3CEO3112}\inprocServer32 Verify that you have sufficient access to that Key, or contact your support personnel.
Error 1406. Could not write value IncprocServer32 to key\CLSID\{B75250E3-56AE-465D-8A55-CE7A3CEO3112}\
Verify that you have sufficient access to that Key, or contact your support personnel.
Error 1406. Could not write value IncprocServer32 to key\CLSID\{B75250E3-56AE-465D-8A55-CE7A3CEO3112}\ProgID
Verify that you have sufficient access to that Key, or contact your support personnel.
Error 1406. Could not write value IncprocServer32 to key\CLSID\{B75250E3-56AE-465D-8A55-CE7A3CEO3112}\VersionIndependentProdID
Verify that you have sufficient access to that Key, or contact your support personnel.
Error 1406. Could not write value Treading Model to key\Software\Classes\CLSID\{B75250E3-56AE-465D-8A55-CE7A3CEO3112}\inprocServer3 2
Verify that you have sufficient access to that Key, or contact your support personnel.
Error 1406. Could not write calue Treading Model to key\Software\Classes\CLSID\{B75250E3-56AE-465D-8A55-CE7A3CEO3112}\programmable
Verify that you have sufficient access to that Key, or contact your support personnel.
Error 1406. Could not write calue Treading Model to key\Software\Classes\CLSID\{B75250E3-56AE-465D-8A55-CE7A3CEO3112}\TypeLib
Error 1904.Module C:\Documents and Settings\OmarDavila\Desktop\iPod\iPodUpdater 2006-01-10\iPodUpdaterExt.dll failed to register. HRESULT -2147220473.
Contact your support personnel
1607: Unable to Install InstallShield Scripting Runtime.
Please help!!! All I wanna do is install this iTunes so I can add my music to my new iPod!
Thanks!

Problem removing old versions with customization wizard 8

I'm trying to deploy Acrobat Reader 8 to our XP Professional desktops via Active Directory software installation (Windows Server 2003 domain)
I have obtained the MSI release of Reader 8, customised it using Adobe Customization Wizard 8, and deployed it through AD as per the Adobe documentation. This works as expected for new machines without a previous release of Reader installed.
However for desktops that have Reader 6 or 7 installed, we end up with two versions installed side by side (visible in Add/Remove Programs). Reader 8 works fine at this point. Removing the older version causes the PDF file association that Reader 8 created to be broken, also the Internet Explorer browser plugin is broken. Reader 8 has to be reinstalled manually to fix this issue.
I have read that Reader automatically removes old versions of itself when you install a new version. Additionally, when customising the MSI, "Remove previous version of Reader" is greyed out. However it appears that the installer is not removing old versions.
Any ideas as to a solution?
Thanks a lot
Tom Fanning

I have the same problem and i have wasted like 50 hours on this s**t. I'm trying to deploy reader 8 on our 1800 XP workstations with SMS 2003.
The cutomization tool is totally useless. The only way i have came up with is to create a script wich checks if earlier versions of Adobe reader is installed by looking if the installation folders exists (for example c:\Program Files\Adobe\Acrobat 7.0\Reader ).
If the installation folders exists, the script would run the uninstallatoin string of the reader using its Windows installer product code, like this:
MsiExec.exe /x /qn {AC76BA86-7AD7-1035-7B44-A70000000000}
Now, the problem with the script is that we have several versions of reader 6 and 7 including 3 different languages. The script or the .BAT file would be quite complicated and the testing is allmost impossible.
I think that it would be much more easier to create a script that deletes all the shotcuts for Adobe reader and then installs a Freeware product for openig PDF files.
http://www.docu-track.com/home/prod_user/PDF-XChange_Tools/pdfx_viewer
In my opinion, adobe products are a nightmare for IT admins and their support system is even worse than Microsofts.

[svn:fx-trunk] 14367: remove old version of TLF missed in a previous merge

Revision: 14367
Revision: 14367
Author:   [email protected]
Date:     2010-02-23 12:02:36 -0800 (Tue, 23 Feb 2010)
Log Message:
remove old version of TLF missed in a previous merge
QE notes: no
Doc notes: no
Bugs: no
Reviewer: no
Tests run:
Is noteworthy for integration: no
Removed Paths:
    flex/sdk/trunk/frameworks/rsls/textLayout_1.0.0.591.swf

https://discussions.apple.com/message/23488633#23488633
I started a post here about the same thing.
Seems GB still has the effects built in, but apple is not allowing us to gain access. They purposly took things away that are allready there, but why?

Not able to remove User from supervisor desktop

Im not able to remove an user that is not longer with the company from the queue, its on the agent queue and its shows at log out.
I already remove the user form CUCM, also deleted from the inactive user at the ccx admin, also Synchronize Directory Services and nothing..
the only thing I would like to do is
restart the Cisco Desktop Sync Service. but I dont know if I can do that during production without affecting other agents.
UCCX
Cisco Unified CCX Administration
System version: 8.5.1.11003-32
thanks

Hi Alberto,
Do you see this User ID in the Team which is managed by this supervisor, please de-associate it from the Team incase if it still appearing in the Team's associated list.
Hope this helps.
Anand
Please rate helpful posts !!

How do I delete my old version of Quicktime?

Today I tried to update my version of iTunes, but when I went to do it it said I couldn't because it couldn't delete my old version of Quicktime, preventing it from installing the new Quicktime, and therefore I couldn't install the new version of iTunes. I tried Add or Remove programs, but that didn't work either. Any advice?

Try this I was having the same problem.
http://discussions.apple.com/message.jspa?messageID=3799350#3799350
Windows XP

Trouble uninstalling old version of quicktime

I'm trying to unistall the old version of quicktime. When I go into my control panel and click on "remove program", the box opens like it's going to start, then it disappears. And nothing. I can't install any itunes software until I can get rid of this.
Any words of wisdom out there?
Thanks!

hmmmmm.
okay, let's first try taking Norton at its word. head to LiveUpdate, download fresh definitions, and try running a vigorous virus scan to see if it picks up anything on the PC.
it that doesn't show up anything, try running the Symantec online virus check. (i've seen this pick up infections on a PC in some cases where the Norton on the PC had been compromised.)
Symantec Security Check
... apologies in advance ... the online Symantec scan takes an eternity to run. (i've used it once or twice with belladonna.)

Not able to remove 'emtpy home' directory entry

Hi
I'm trying to remove an Oracle 10.2.0.1.0 installation on a Linux system. My problem is, that I'm not able to remove an 'empty home' directory with the installer. The button 'Remove..' is grayed out.
The reason why I want to remove that directory is, that I want to do an installation into this directory again. But the requirements check of the installation fails because of this 'empty home' directory (which is actually deleted on the file system).
Does someone know where this information is stored on the filesystem or how I can force the installer to install in this directory anyway? BTW: I have also a 9.2 installation on the same system, but that's probably no problem.
Thanks!

Has this database been upgraded via the patch process? If so, run the installer from the patch directory, you can often get to the uninstall from there. It all has to do with oracle inventory and what it sees as your most recent install. After you have done the uninstall/remove, you can just go delete the directory and remaining contents -- there will not be much left.

I am not able to remove an element of my side bar of the finder

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I am not able to update newer version on my iphone. Getting error An unknown error occurred (-9808)., I am not able to update newer version on my iphone. Getting error An unknown error occurred (-9808).

I am not able to update newer version on my iphone. Getting error An unknown error occurred (-9808). PLease provide solution for this. I have tried connection setting all in existing discussions. Still facing issues with update iOS.

Hi there,
I would recommend taking a look at the troubleshooting found in the article below.
iTunes Store: "An unknown error occurred (-9808)"
http://support.apple.com/kb/ts2753
-Griff W.

Not able to remove old version of QuickTime

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