Not able to renew the subscription

I,am,unable,to,use,the,Adobe,reader,in,the,cloud,because,it,says,that,my,subscription,has, expired,and,I,can,purchase,it,additionally,for,24,months,,when,I,entered,the,redemption,co de,it,says,that,it,is,already,in,use

Please provide the redemption code & the Adobe ID by private messaging so that we can investigate on it.
Regards
Rajshree

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