Not able to restore from backup. Only option when right click is "eject"

My iphone 3G crashed and I was told to connect it to iTunes. I did so and it was restored to factory settings. Everything was wiped. Now, when I plug it in, the screen where options are supposed to be is completely blank and when I right-click on the device name, the only option is "eject". New Playlist, Sync, Transfer Purchases, etc are all gone.
Help? Please? How am I supposed to restore anything when that's not even an option and the only option at all is to eject?

it is already ios5.01 i had it upgraded at the genius bar in the apple store.
What i tried doing was restoring it from an earlier backup in time and that one worked . So i manually re added all the files on my computer to my ipod but there is still some missing information like i have to manually redownload all of my apps

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