Not able to save deski report as PDF through infoview

Hi,
when I try to save a deski report as PDF through infoview error appears as:
Your request could not be completed because a failure occurred while the report was being processed. Please contact business administrator.[RCIRAS0546] (Error: INF)
we are using BOXI 3.1/ SP2.
Please let me know the possible solution for this.
Thanks
DLN

Are you migrated from earlier version to 3.1.
YES,
here you go,
Have a back door way to fix the problem...
We were having the same issue with DeskI documents while upgrading from XIR2 to XIR3.
It's tied to documents that are set to Refresh on open
If you import the report, set it to "not" refresh then publish it, test it and it should run fine. Once you get it working correctly you can republish the report again and turn the "Refresh on Open" back on.
It should work fine from that point on.
Thank You!!
Sent from iPhone
Edited by: BOCP-BOE on Oct 19, 2010 12:01 AM

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