Not able to Stop Instance

Question

Hi,
     Not able to stop our Solution Manager system.
Os- AIX 6.1 & database-Oracle 11
Getting this error when trying to stop the instance:
pm2adm> stopsap unxs0275
Checking PM2 Database
Database is running
stopping the SAP instance DVEBMGS10
Shutdown-Log is written to /support/home/pm2adm/stopsap_DVEBMGS10.log
/usr/sap/PM2/DVEBMGS10/exe/sapcontrol -prot NI_HTTP -nr 10 -function Stop
stop of Instance failed
Error log:
pm2adm> pg stopsap_DVEBMGS10.log
Trace of system startup/check of SAP System PM2 on Fri 26 Aug 10:55:50 2011
Called command: /usr/sap/PM2/SYS/exe/run/stopsap stop
10:55:54
stopping the SAP instance DVEBMGS10
10:55:55
Shutdown-Log is written to /support/home/pm2adm/stopsap_DVEBMGS10.log
10:55:57
/usr/sap/PM2/DVEBMGS10/exe/sapcontrol -prot NI_HTTP -nr 10 -function Stop
26.08.2011 10:55:57
Stop
FAIL: HTTP error, HTTP/1.1 401 Unauthorized
10:55:59
stop of Instance failed
Can you please suggest?

Answer 1

The sapstartsrv is not allowing you to perform the Stop option for instance 10.
The sapstartsrv should create a streamfile in the /tmp/.sapstream5<instance number>13. Check
if this file has the right permition, something like that:
srwx---       1 <sap>adm sapsys       .sapstream51013
To solve the issue you could try:
1. Try restart the sapstartsrv for the instance 10 and check if this will solve the problem.
2. check if the s-bit permission in the program sapuxuserch (note 927637)
3. In the last way you could disable the protect method for sapstartsrv with the instace profile parameter
"service/protectedwebmethods = NONE" and restart the sapstartsrv. This certainly  will solve the problem, but I do not recommend it for security aspect.
Before unprotect the web methods you should try to update the sapstartsrv.
Edited by: Clebio Dossa on Aug 27, 2011 12:52 AM