NOT ABLE TO UPGRADE FROM CUE 1.1.2 TO CUE 2.3.1

Question

Hello,
I am trying to upgrade from CUE Ver 1.1.2 TO CUE 3.2.1 by "Upgrading  Using the Boot Helper" method
but after uploading the "cue-installer.2.3.1" from the TFTP the system boots up but it does not show me the
"Service Engine Helper Software" Its booting directly and going to the CUE Prompt.
MODULE DETAILS
Module Type:  NM
NAME: "NM-SE on Slot 1", DESCR: "NM-SE"
PID: NM-CUE   , VID: NA ,
sh software versions
Installed Packages:
- Core  1.1.2
- Auto Attendant  1.1.2
- Voice Mail  1.1.2
- Boot Loader  1.0.17 Installed Languages:  - US English  1.1.2
According to the document
http://www.cisco.com/en/US/docs/voice_ip_comm/unity_exp/rel2_3/install/upg_boot.html#wpxref53388
After "cue-installer.2.3.1" is loaded i should get the prompt as given below
Welcome to Cisco Systems Service Engine Helper Software
Please select from the following
1       Install software
2       Reload module
(Type '?' at any time for help)
Choice: 1
but i don't see this prompt.Also interestingly I don't see this command
"software download clean pkg ..... " In fact "software" does not appear as an option under any
mode in CLI......
Quick help will be much appreciated!!!!
Thanks & Regards,
Hasan Jafri

Answer 1

Hello Paulo ,
Given below is what i see on the CLI
se-10-1-1-10> reload
Are you sure you want to reload?
Doing a reload will cause any unsaved configuration data to be lost.
Continue[y]? : y
se-10-1-1-10>
MONITOR SHUTDOWN...
EXITED: ${ROOT}/bin/probe exit status 0
EXITED: SQL_startup.sh exit status 0
EXITED: LDAP_startup.sh exit status 0
EXITED: HTTP_startup.sh exit status 0
MONITOR EXIT...
INIT: Remounting device 03:01 ... OK
Done.
Restarting system.
Initializing memory.  Please wait.  256 MB SDRAM detected
BIOS Version: SM 02.00
BIOS Build date: 09/17/02
System Now Booting ...
Booting from flash..., please wait.
[BOOT-ASM]
7Found Intel 82371AB at 0x00000000 ROM address 0x00000000
Please enter '***' to change boot configuration: ***Probing...[EEPRO100]Found I    // I DO THIS AND GO INTO THE BOOT-LOADER
ntel EtherExpressPro100 at 0x00000000 ROM address 0x00000000
Found Intel EtherExpressPro100 at 0x00000000 ROM address 0x00000000
Ethernet addr: 00:14:1C:95:FC:A2
equalizer val: 16
ServicesEngine Bootloader Version : 1.0.17
ServicesEngine boot-loader> boot helper                                 // THEN I TYPE "boot helper"
Probing...[EEPRO100]Found Intel EtherExpressPro100 at 0x00000000 ROM address 0x
00000000
Found Intel EtherExpressPro100 at 0x00000000 ROM address 0x00000000
Ethernet addr: 00:14:1C:95:FC:A2
equalizer val: 16
Me: 10.1.1.10, Server: 10.1.1.55, Gateway: 10.1.1.11
Loading cue-installer.2.3.1                    //AFTER THIS STEP CUE RELOADS IT SELF
Initializing memory.  Please wait.  256 MB SDRAM detected
BIOS Version: SM 02.00
BIOS Build date: 09/17/02
System Now Booting ...
Booting from flash..., please wait.
[BOOT-ASM]
7Found Intel 82371AB at 0x00000000 ROM address 0x00000000
Please enter '***' to change boot configuration:  Filesystem type is reiserfs,
partition type 0x83
kf: a1 : (hd0,0)/bzImage root=/dev/hda1 ro plat=nm
kf: a2 : (hd0,0)/bzImage root=/dev/hda1 ro plat=nm
in grub_open: (hd0,0)/bzImage root=/dev/hda1 ro plat=nm
in grub_open1: /bzImage root=/dev/hda1 ro plat=nm
in grub_open2: /bzImage root=/dev/hda1 ro plat=nm
in grub_open3: /bzImage root=/dev/hda1 ro plat=nm 1
in grub_open: (hd0,0)/bzImage root=/dev/hda1 ro plat=nm
in grub_open1: /bzImage root=/dev/hda1 ro plat=nm
in grub_open2: /bzImage root=/dev/hda1 ro plat=nm
in grub_open3: /bzImage root=/dev/hda1 ro plat=nm 1
In verify_kernel_sig
Chksum: final image size: 809372
plat: 1
Debug: bl_sz: 115296
After: buf_len: 2048
After KEY_InitMem
reading key: 0
reading key: 1
reading key: 2
reading key: 3
reading key: 4
reading key: 5
After karr
After 2: buf_len: 2048
sig len : 172
in verifysignature_md5, MD5 hash generated now, str format:hexmd5:bfb41f99bd669
c4df612cb94f2e81764
Verifying signature now...
calling RSA decrypt now
mem ptr: 0 704 832 968 1040 1172 1184 1196 1208 1220 1228 1244 1268 1284 1300 1
316 1332 1344 1360 1384 1400 1664 1804 2080 2224 2364 2880 3396 3660 3924 4188
RSA decrypt returned:33
verifysignature_md5, Orig MD5 hash generated during encryption:bfb41f99bd669c4d
f612cb94f2e81764
Kernel signature verified successfully
In load_imagea1
In load_imagea2
Dbg ********* filemax/data_len/SECSIZ: 809372/2560/512
   [Linux-bzImage, setup=0xa00, size=0xc4d9c]
kernel_func: kt: 3
in boot func: kt: 3
Linux version 2.4.18 (bld_adm@bld-system) (gcc version 2.95.3 20010315 (release)
) #5 Sun Sep 19 22:25:25 PDT 2004
Platform: nm
setup.c: handling flash window at [15MB..16MB]
setup.c: handling kernel log buf at [245.5MB]
setup.c: handling trace buf at [246MB]
BIOS-provided physical RAM map:
BIOS-e820: 0000000000000000 - 000000000009f400 (usable)
BIOS-e820: 000000000009f400 - 00000000000a0000 (reserved)
BIOS-e820: 00000000000e0800 - 0000000000100000 (reserved)
BIOS-e820: 0000000000100000 - 0000000000f00000 (usable)
BIOS-e820: 0000000000f00000 - 0000000001000000 (reserved)
BIOS-e820: 0000000001000000 - 000000000f580000 (usable)
BIOS-e820: 000000000f580000 - 000000000f600000 (reserved)
BIOS-e820: 000000000f600000 - 0000000010000000 (reserved)
BIOS-e820: 00000000fff00000 - 0000000100000000 (reserved)
On node 0 totalpages: 62848
zone(0): 4096 pages.
zone(1): 58752 pages.
zone(2): 0 pages.
Kernel command line: root=/dev/hda1 ro plat=nm
Initializing CPU#0
Detected 498.673 MHz processor.
In serial_console_setup
Calibrating delay loop... 996.14 BogoMIPS
Memory: 244056k/251392k available (1027k kernel code, 5924k reserved, 661k data,
84k init, 0k highmem)
kdb version 2.3 by Scott Lurndal, Keith Owens. Copyright SGI, All Rights Reserve
d
in atrace_init
log_head: h: 0, t: 5717961, l: 0, w: 0, s: 10484672
Using existing trace log
log_head: h: 0, t: 5717961, l: 0, w: 0, s: 10484672
Dentry-cache hash table entries: 32768 (order: 6, 262144 bytes)
Inode-cache hash table entries: 16384 (order: 5, 131072 bytes)
Mount-cache hash table entries: 4096 (order: 3, 32768 bytes)
Buffer-cache hash table entries: 16384 (order: 4, 65536 bytes)
Page-cache hash table entries: 65536 (order: 6, 262144 bytes)
CPU: L1 I cache: 16K, L1 D cache: 16K
CPU: L2 cache: 256K
CPU serial number disabled.
Intel machine check architecture supported.
Intel machine check reporting enabled on CPU#0.
CPU: Intel Pentium III (Coppermine) stepping 0a
Enabling fast FPU save and restore... done.
Enabling unmasked SIMD FPU exception support... done.
Checking 'hlt' instruction... OK.
POSIX conformance testing by UNIFIX
PCI: PCI BIOS revision 2.10 entry at 0xeab9c, last bus=0
PCI: Using configuration type 1
PCI: Probing PCI hardware
Limiting direct PCI/PCI transfers.
Linux NET4.0 for Linux 2.4
Based upon Swansea University Computer Society NET3.039
Initializing RT netlink socket
Starting kswapd
VFS: Diskquotas version dquot_6.4.0 initialized
devfs: v1.10 (20020120) Richard Gooch ([email protected])
devfs: devfs_debug: 0x0
devfs: boot_options: 0x1
Serial driver version 5.05c (2001-07-08) with MANY_PORTS SHARE_IRQ SERIAL_PCI en
abled
ttyS00 at 0x03f8 (irq = 4) is a 16550A
ttyS01 at 0x02f8 (irq = 3) is a 16550A
Cisco ContentEngine Flash Driver Version 0.02
block: 128 slots per queue, batch=32
Uniform Multi-Platform E-IDE driver Revision: 6.31
ide: Assuming 33MHz system bus speed for PIO modes; override with idebus=xx
PIIX4: IDE controller on PCI bus 00 dev 39
PIIX4: chipset revision 1
PIIX4: not 100% native mode: will probe irqs later
    ide0: BM-DMA at 0xfc00-0xfc07, BIOS settings: hda:pio, hdb:pio
    ide1: BM-DMA at 0xfc08-0xfc0f, BIOS settings: hdc:pio, hdd:pio
hda: C/H/S=50127/232/176 from BIOS ignored
hdb: C/H/S=0/0/0 from BIOS ignored
hda: IC25N020ATMR04-0, ATA DISK drive
ide0 at 0x1f0-0x1f7,0x3f6 on irq 14
hda: 39070080 sectors (20004 MB) w/1740KiB Cache, CHS=38760/16/63, UDMA(33)
Partition check:
/dev/ide/host0/bus0/target0/lun0: p1
device capacity not supported
Flash capacity == 39070080
eepro100.c:v1.09j-t 9/29/99 Donald Becker http://www.scyld.com/network/eepro100.
html
eepro100.c: $Revision: 1.36 $ 2000/11/17 Modified by Andrey V. Savochkin <saw@sa
w.sw.com.sg> and others
eth0: PCI device 8086:1229, 00:14:1C:95:FC:A1, IRQ 9.
  Receiver lock-up bug exists -- enabling work-around.
  Board assembly 668081-002, Physical connectors present: RJ45
  Primary interface chip i82555 PHY #1.
  General self-test: passed.
  Serial sub-system self-test: passed.
  Internal registers self-test: passed.
  ROM checksum self-test: passed (0x04f4518b).
  Receiver lock-up workaround activated.
eth1: PCI device 8086:1229, 00:14:1C:95:FC:A2, IRQ 10.
  Receiver lock-up bug exists -- enabling work-around.
  Board assembly 668081-002, Physical connectors present: RJ45
  Primary interface chip i82555 PHY #1.
  General self-test: passed.
  Serial sub-system self-test: passed.
  Internal registers self-test: passed.
  ROM checksum self-test: passed (0x04f4518b).
  Receiver lock-up workaround activated.
IEEE 802.2 LLC for Linux 2.1 (c) 1996 Tim Alpaerts
NET4: Linux TCP/IP 1.0 for NET4.0
IP Protocols: ICMP, UDP, TCP, IGMP
IP: routing cache hash table of 2048 buckets, 16Kbytes
TCP: Hash tables configured (established 16384 bind 16384)
NET4: Unix domain sockets 1.0/SMP for Linux NET4.0.
reiserfs: checking transaction log (device 03:01) ...
Using r5 hash to sort names
ReiserFS version 3.6.25
VFS: Mounted root (reiserfs filesystem) readonly.
Mounted devfs on /dev
Init drive control
Freeing unused kernel memory: 84k freed
INIT: version 2.84 booting
Started device management daemon v1.3.25 for /dev
reiser root fs ...
Reiserfs super block in block 16 on 0x301 of format 3.6 with standard journal
Blocks (total/free): 4883752/4804594 by 4096 bytes
Filesystem is cleanly umounted
Filesystem seems mounted read-only. Skipping journal replay.
Checking internal tree..finished
FILESYSTEM CLEAN
Remounting the root filesystem read-write...
kernel.sem = 16384 32000 32 128
                Welcome to Cisco Service Engine
Sun Aug 14 21:49:14 PDT 2005
WARNING: Found files describing previous failures...
         Saving them in /var/cores.prev
********** rc.aesop ****************
WARNING: Found files describing previous failures...
         Saving them in /var/javacores
==> eth1 exists, we must be running on a Network Module
==> eth1 exists, we must be running on a Network Module
Router communications servers initializing...complete.
IOS IP Address Registration complete.
Kernel IP routing table
Destination     Gateway         Genmask         Flags   MSS Window  irtt Iface
10.1.1.0      *               255.255.255.0   U        40 0          0 eth1
127.0.0.0       *               255.0.0.0       U        40 0          0 lo
default         142.1.66.254    0.0.0.0         UG       40 0          0 eth1
Reading Manifest...done.
Reading License ...done.
ModuleType = nm
INIT: Entering runlevel: 2
********** rc.post_install ****************
INIT: Switching to runlevel: 4
INIT: Sending processes the TERM signal
STARTED: cli_server.sh
STARTED: ntp_startup.sh
STARTED: LDAP_startup.sh
STARTED: superthread_startup.sh
STARTED: SQL_startup.sh
STARTED: HTTP_startup.sh
STARTED: ${ROOT}/usr/wfavvid/run
STARTED: ${ROOT}/bin/probe
waiting 132 ...
SYSTEM ONLINE
se-10-1-1-10>
According to the document when the CUE reloads it should give me the option to install the software or reload ?
Am i doing the right way ??
Regards,
Hasan Jafi