Not able to use Airtel121 selfcare service

Hi,
I m using airtel service. I m able to get messages from 121, I m able to send messages to my friends but I am not able to send messages on 121 which is selfcare service of Airtel. Whenever I try to send messages (Like DATA USE, CL or BP) on 121, I always get this error "Network out of order". I have made complaint about this on airtel customer care many times and they have escalated this issue many times but the issue is still same. I have talked to Appellate officer of airtel Delhi NCR Circle but according to him they are receiving message from my side whenever I try to use 121 selfcare service and airtel server also reply to me but I m not getting that on my mobile, instead I am getting error "Network out of order" in Red with "X" mark, he said he confirmed this with airtel technical team.
What shud I do ? Please suggest.
Thanx

Works for me! I’m using Q5, I was unable to reply sms to selfcare 3636 Telkomsel (indonesia). I put 3636 on my contact, then delete all previous 3636 sms, then try to send sms to 3636 again (without restart). Thx.

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Not able to use Airtel121 selfcare service

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