Not able to use audio(hear and talk) in meetings/call with lync

Greetings,
For work we are trying to create inhouse software training using lync meetings.
We are able to share a screen or present an application but for some reason the audio is completely disabled.  Even the Check Call Quality is disabled. No one is able to hear the presenter.
I'm wondering if anyone has a fix for this or a way to verify the why's of the behavior

Hi Gerard,
The forum you posted is for Lync Server On Premise only. The issue is more related to Lync online, you can also post a question on Office365 forum for assistance. Thank
you for your understanding.
http://community.office365.com/en-us/f/166.aspx
Best regards,
Eric

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