Not able to use win 8.1

While in USA I purchased my Sony vaio pc with win 7 preloaded in sept 2012 , a few days lated Microsoft announced upgrade to win 8 and my son purchased it online and upgraded to win 8.Everything was fine until last year when Microsoft upgraded
win 8 to win 8.1 ,I tried to log in to the mail app , it did not respond.After doing what I was prompted to do I get the following message for every App that I want to install or run , We'r
sorry but something went wrong .Your account wasn't changed to Microsoft account . Code -xd00000bb
I use my Microsoft mail Id to install Apps
This is frustrating . I might as well revert back to windows 7 .
Can you help me .I am currently in Mumbai India .
Bhushan Ganjoo
[email protected] /
[email protected]

Hi,
This might be caused by a Corrupt Microsoft Account settings or the sign-in assistant service is not started, or you Can’t connect to the sync service.
First, check whether Microsoft Account sign-in Assistant service is started in this way:
type “services.msc” at the command line windows the find the Microsoft Account sign-in Assistant service and start it.
Besides, try to run the Microsoft account troubleshooter, The Microsoft Account Troubleshooter scans a Windows 8 system for issues and repairs problems that are found in relation to your Microsoft Account:
http://social.technet.microsoft.com/wiki/contents/articles/13976.how-to-troubleshoot-microsoft-account-issues.aspx
Regards
Wade Liu
TechNet Community Support

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[image 1]: http://picload.org/image/lcalwop/toshiba.png
[image 2]: http://picload.org/image/lcalwoc/toshiba2.png
[image 3]: http://picload.org/image/lcalwlg/toshiba3.png
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