Not able to view crystal reports on SAP BI Platform 4.0

We are having crystal report server which is hosted on private DMZ
Report are accesible from intranet but when we are trying to view same report on internet its thrwoing error - "could not connect to server"
http://Servername:8080/BOE/CrystalReports/viewrpt.cwr
Background:
- We have upgraded from crystal report Xi to BI platform 4.0 crystal report.

Hello Nita,
Clearly its a communication issue. You can check below things:
1. Check if firewall is blocking require ports on the server.
2. Also check if antivirus program is blocking any ports.
3. Check if you are able to access http://Servername:8080
4. Using telnet you can check port access.
Go to Start >> Run >> cmd and type telnet ServerName 8080
4. Add your URL in browser's Local Intranet settings and also in Trusted sites.
[Tools>>Internet Options >> Security]
After above changes, if you face the issue, please get in touch with your local IT Support/Network team.
Regards,
Mahesh

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