Not acceptable from nokia!

Question

Recently stated by nokia
As for X7/E6: they are getting updates (PR1.1 is already in the pipeline and distributed as we speak) - but as I've stated we are not doing a big activity on those and I'm therefore not tracking them. If you are interested in those, switch on the software update autocheck in your phone and let it tell you as soon as it becomes available.
Here we see AGAIN nokia customers been let down and tossed aside like an empty can.
We where told nealry two weeks ago that the update for anna is available in ireland/uk.
From what im reading and hearing on irish networks be it sim free or not, a handfull and i mean a handfull of people have been able to update.
Why show lack of support for ireland/uk and the US. And leaving another batch of customers(current X7/E6 users) lagging behind.
Nokia should be supporting ALL variants,ALL regions and ALL countries.at ALL times.
As it stands we are still seeing ANNA been released in dribs and drabs.almost half way into september.
If  i have helped at all a click on the white star below would be nice thanks.
Now using the Lumia 1520

Answer 1

vsigma wrote:
The point that Jimmy (and others I might add!) are trying to make is this:
Nokia has promised an update by a certain date a while back for Anna for everyone.  They couldn't deliver.  Users are now questioning why they, Nokia, promised something that they couldn't deliver, or *KNEW* that they couldn't deliver by that time frame, and simply *&^#&@%! bad PR moves by a company that which they love(d) products from.
@jraduga - you seem to be almost trying to do damage control FOR nokia's bad PR decisions on this forum based on the posts that you have thus far.   Yeah - some people should chill out about this whole update.  Heck, as a former Nokia loyalist - I would be freaking about it too.  See, people wouldn't have cared or worried about this whole Anna business if Nokia didn't just randomly decided to tease folks about from Feb on.  Heck, I am more than positive that most users would still be 99%+ content if they hadn't know about the whole Anna+Belle update is coming!
But the point is that Nokia promised and couldn't deliver.  If they know they can't deliver - then stop teasing the user base and getting them annoyed.  They're better off hammering it out throughly and then just releasing it quietly.  It's not like they've sold *millions* of these particular batches of smartphones that *ALL* their servers would crash assuming that all of them attempted to update simultaneously.  Nokia *KNOWS* that with their regional product code sets that how many devices are actually being used with every query from the device asking for an update from the previous smaller updates.  They could easily do the math and determine what kind of server response they would need to have ready to dish out such an upgrade!
But then again, I'm speaking from a logical software/hardware management update schedule. Based on their previous trackrecord with other devices.. i'm not so sure it applies, and why Nokia wonders why their userbase is shrinking...
Ok so nokia is not perfect I've not commented either way on what has been said by them in regards to the promises made early in the year. Many companies that are releasing software or firmware based product fall behind. there is other phone manufacturers, one in particular
 that are currently more than 9 months behind on their expected release date, but you know what i dont see people on their forums jumping up and down like those on here.
In regards to this point only, as far as I am concerned a general statement would be a better option for companies like these such as " we are currently working on a new release of ... and we believe it will benefit our customer base because of ..." something to keep interest in the company and the products without creating an unreal expectation of delivery timeframes.
I agree with you if you let it just slide thru the system then most people would be happy when they saw that they have an update, as opposed to waiting and expecting, which you will see that commented on in another post.  The thing that gets me is that regardless of what was said as far as time frames, the release is happening, and yet people are still jumping up and down when it has been clearly explained that it being rolled out and that timeframes for each country or product code cannot be given until agreements are signed off and it is released. It been said over and over again, and yet they are still asking. Jimmy is concerned that his recently released x7/e6 is not getting some updates that he thinks he should be, so he is jumping up and down, when he 2 has been told only yesterday that roll outs are happening but that skyee is not tracking these herself as she is concentrating on the anna roll out. I truely dont care what promises were made or who teased who. we are not kids here. We are talking about roll out that are happening as we speak (or type lol), cant people show a little patience when they see things happening. cant people like jimmy whose phone has only just been release handle having to wait for a short time.  What even gives him the impression that his phone even needs an update. This discussion is not about who said what 8 months ago or how long people have had to wait till it started to be rolled out.
Its about people demanding and constantly asking for things that they have already been told the answer to. I can understand frustration, i have used nokia products for more years than i care to remember and have been waiting for the release of the E7 in australia  since it was first announced, even when it was available overseas for months before we got it here. All because the carriers had to agree with it and sign off on it after changes were made etc. when my old phone was dying more every day, when i could only be heard on it, if i used a bluetooth headset cause the mic wasnt working towards the end. but that little E90 hung on for me and even with all the faults that were going on with it, I was still able to use it and get all my details across to the E7. But did you see me on here complaining or whinging NO you didnt.
I can certainly undertand why the world has wars all the time. no body has any patience, as you would have seen in my other posts i'm from australia, we dont have the anna update and may not have it for a month. As you may or may not know Australia is about the 2nd largest market for smart phones in the world, and Nokia is still huge out here and yet we still dont have anna but how many of us do you see complaining, a couple here and a couple there. So what is it about the rest of the world that they all need to complain about it even when they have been given the answers they need.
They all defnietly need to chillout, if they cant and feel so strongly about it that they fill like they need to change their phone, then dont whinge about it, just do it. nokia will learn one way or another, if you all just leave then someone will have to ask questions. Soemtimes the loudest voices are the queitess ones. Cause when there is total silence people will start to listen. In the mean time read the posts, understand the posts and DONT keep asking the same questions over and over again when you have been told the answer!!!