Not accepting serial number after reinstall

I am working with CS3 - Design Suite.
I recently installed a CS4, in addition, to check out some of the new features. (It was installed from a friend's disk, but was already active on 2 computers - so I was just testing for 30 days).
Once the 30 days were up, I unistalled CS4 (the proper way in Windows 7). As far as I could see there were no traces of files left. Even downloaded the Adobe Cleaner afterwards and CS4 was not available to choose from the list of installed programs.
Then I tried opening Illustrator CS3 and got an error (forgot exactly what is said - happened with InDesign too). I was prompted to reinstall CS3. Since only Illustrator, InDesign, and Acrobat seemed to be affected, I chose just those to reinstall. I was prompted to insert the CS4 discs as well as several points during the process to "clean up shared files". The notification said it was complete and I restarted the system.
Everything seems to work fine until...
I try to save and Illustrator .eps - I get the error message "Can't save the illustration. Can't print the illustration."
And - Acrobat 8 asks for a serial number for activation - the serial number from my CS3 Design suite is "not valid".
Any solutions? Or ideas to what's going on?

Just wanted to update this thread...
Apparently these issues were caused by incompatibility/installer issues between CS3 and CS4.
I uninstalled CS3, the correct way through Windows 7 Uninstall/Remove Programs. I ran the CS5 Cleaner tool, though it said there was nothing found. I used a free registry cleaning tool - just in case.
Then I reinstalled CS3 completely and everything seems to be in working order!
Thanks to everyone on the forums and to Jeff Wright for his helpful answer.

Similar Messages

  • Aperture looking (but not accepting) Serial number after Snow Leopard upgrade

    I have a problem with Aperture. I upgraded my Macbook Pro to Aperture 3 from 2 and my OS to Snow Leopard and now when I launch Aperture is looks for the serial number. No problem, I punch in the serial number from original packaging (Apertue 1.5) and it tells me the number is invalid!!! Tried the numbers from the various upgrades (Aperture 2 and 3) and it tells me they are upgrade serial numbers and to insert the original.
    What is going on? Any suggestions people? Need help urgently. Considering a reinstall but am afraid. 
    The fear harks back to my Windows days - This is the kind of nonsense I had when I was a slave to Mr Gates. Come on Apple, its supposed to be easy, right?
    HELP
    C

    Don't you have another thread open with this exact problem, except there you upgraded to 10.5.8  and were supposedly running Aperture 3 in 10.4?
    Anyway have you tried the advice I posted in the other thread?

  • From product box- will not accept serial number for Adobe Pro XI

    From product box- will not accept serial number for Adobe Pro XI

    Moving discussion to Acrobat Installation & Update Issues forum.

  • Adobe creator not accepting serial number given by identite

    trying to install adobe creator pro 11 and will not accept serial number

    Hi Wallpaper,
    Thank you for posting on the forums, kindly take a note of the information listed below and check if it is the same.
    1) The serial no. is a 24 digit numerical key
    2) Do not include dashes in between the numbers
    3) Also, try downloading a fresh installer from Download Acrobat products | Standard, Pro | XI, X for Acrobat XI pro and then try again.
    Thanks,
    Vikrantt Singh

  • Not accepting valid serial number after reinstalling Indesign CS4

    Problem with InDesign (part of Adobe Create Suite 4 Design Standard) - uninstalled and reinstalled just InDesign CS4 and it work but come up and says it is a trial under your serial number for Adobe Create Suite 4 Design Standard, which is doesn't accept, had Adobe recheck the serial number and it is valid.

    Use Web Chat. Here's a link:
    Serial number and activation support

  • Creative suite production studio after effects will not accept serial number

    I have had this program installed on my XP 32 bit machine for years.  I have never tried AE and need to create an alpha channel for a video clip.  When I opened the program, it asked me for the serial number.  I typed the serial number on my software case and it said it was invalid.  What to do?  I cannot afford to upgrade for more reasons than just the software.  I will have hardware issues with newer versions.

    Support is wrong. Only they can fix serail number issues since only they have access to the databases. Try again and request a different operator.
    Mylenium

  • Photoshop not accepting Serial Number

    Hello,
    I have recently brought Creative Suite 4 Student Edition and have done the verification process and got my serial number. InDesign and Illustrator have accepted the serial no. and are fine, but whenever I enter the serial no. on Photoshop it doesn't accept it and I don't have much longer left on the trial. (I did have it set to the wrong language but I've reinstalled the programs and they should be right now.)
         Should I try completely uninstalling photoshop or would that be a bad thing to do? I don't understand why this has happened as the programs are all installed from the same disk.  
    Many thanks
    Nicola

    Possible solution:
    I was having the same issue. My CS4 disk is corrupted and I can't install it from the disk. So I downloaded the trial versions of InDesign and Photoshop because I need them the most right now. InDesign installed fine and accepted the CS4 serial number. Photoshop downloaded fine and got to the point to accept the serial number and it wouldn't take it. It just gave a red X instead of a green check mark and the continue button is grayed out. I installed the trial version and that worked fine. The trial is supposed to be able to be activated with the serial number so I opened Photoshop to try to do that. When I opened Photoshop it did not give me the option to enter a serial number right away like InDesign did. Once open, I looked in the help menu and see that deactivate and registration are both options. This says to me that this copy is fully activated simply by activating one of the pieces of the suite. I went ahead and installed Illustrator which worked fine, too. Acrobat didn't but it's a different installer.
    So my suggestion is yes, uninstall it and reinstall it. I would do it without installing the cleanscript because that might mess everything up since you're trying to make Photoshop recognize that another Adobe product is active. When Photoshop asks for a serial number when you're installing it, disregard and install the trial. Then launch the program and see if it is now registered. I only hesitate a little because you said the serial number worked fine for Acrobat, too, but it did not work fine for me.
    Oh, and the answer to your question is yes, if you uninstall it, you can reinstall it again. You won't waste your money Even if you have to go the route of uninstalling everything, using the clean script, and reinstalling everything your serial number will still work FIRST DEACTIVATE THE PRODUCTS THAT HAVE BEEN ACTIVATED. Adobe allows you to install the product twice without deactivating. After that you have to call customer service.
    Let us how it turns out.
    Message was edited by: Little Maybe Dog

  • Won't accept serial number after migrations

    I just bought a new imac and after migration, I can't launch Aperture 3. Says my serial number is not valid. I typed in my Aperture 2 and Aperture 3 upgrade serial numbers from the boxes. Still says not valid. Any tips on what to do? Thanks!

    How did you migrate Aperture? Did you reinstall it or simply migrated it using Migration assistant? Pro Apps are best reinstalled using the installation media. You can reinstall directly the Aperture 3 upgrade and then update to the current version using Software update.
    See this:  http://support.apple.com/kb/TS2005
    Check, if all letters are typed correctly. Don't use the numerical keypad to enter the numbers and check if caps lock is accidentally enabled.
    Enter all serial numbers for all previous versions, beginning from Aperture 1, if your Aperture 2 is an upgrade.
    If you cannot get Aperture to accept your serial number, contact Apple: Pro Application Replacement Serial Numbers
    Regards
    Léonie
    Sorry, Frank,
    your post did not show

  • Creative Suite 4 upgrade will not accept serial number

    I purchased Creative Suite 4 as an upgrade to Dreamweaver MX and everything was fine until my laptop packed up. On my new laptop I have re-installed Creative Suite 4 but it will not accept the serial number.
    I suspect this is because I do not have Dreamweaver MX installed on my new machine. I no longer have my Dreamweaver MX CD or serial number so am unable to re-install it.
    After a lengthy discussion with Customer Services they could offer no advice and suggested I post a question on the forums for advice.
    I would be grateful for any suggestions as to how I can get Creative Suite 4 to accept my serial number.

    Support is wrong. Only they can fix serail number issues since only they have access to the databases. Try again and request a different operator.
    Mylenium

  • FCS2 Will NOT Accept Serial Number of FCS

    Here's my dilemma:
    I have been running FCS HD for what seems like an eternity. I have a G5 (non-Intel) dual 2G running OS 10.4.11. I purchased a Panasonic HPX-170 to start shooting HD. FCS HD will NOT accept native video files from the P2 cards, so I looked into FCS 2 and it WILL accept the files (through "log and capture"). So I bought an upgrade copy (from HD to 2). I took two days to install it, now it won't accept the serial number from my HD version. I've been told that it should work even thought the HD version is an upgrade from FCP 3. They're all retail versions (it even says "retail" on the FCP 3 disc envelope and on the FCS HD installation instructions for the DVD Studio Pro and Motion installation guides).
    I have all the original discs and serial numbers for all three versions (not pirated), so I'm not sure why this isn't working.
    I forgot this part: when I first installed FCS 2, it accepted the serial numbers and opened. The next time I tried to start the program, a small dialog box popped up and asked for the serial numbers again, and that's when it wouldn't accept them.
    Any suggestions? Do I need to reinstall the entire suite?
    Thanks in advance,
    Lloyd

    OK, here's what my disc envelopes/install booklets say:
    Final Cut Pro 3.0 Retail, then the serial number. There's also a QT Pro serial number.
    FINAL CUT PRO HD UPGRADE FROM FCP, then the serial number, along with a QT Pro serial number, and MOTION RETAIL and DVD STUDIO PRO 3 RETAIL discs, both with serial numbers.
    FINAL CUT STUDIO 2 UPG FROM FCS, then the serial number.
    I'm not sure if there were any other "upgrades" or other steps in between because I can't find any other discs or manuals, so I'm pretty sure that's all I had.
    I just did a total uninstall using FCS Remover and made sure all the files were gone according to Apple's uninstall instruction, then tried to reinstall FCS 2, but when it asked for the previous serial number, it wouldn't accept it. I tried both the FCP 3 and FCS serial numbers and nether worked.
    I'm lost...

  • Re installing Photoshop CS4 on an upgraded computer and it will not accept serial number

    Re installing Photoshop CS4 on an upgraded computer and it will not accept the serial number. Unable to deactivate Photoshop before upgrading computer due to hardware failure. Note that Adobe Photoshop CS4 New Install Bundle package consists of the new Photoshop CS4 Upgrade bundled together with the qualifying product, in this case an Adobe Photoshop CS2 License. I have tried both the CS2 and CS4 Serial numbers and both have not worked.

    Since we are user volunteers and not Adobe Employees, I'll link you over to Customer Care.
    Click on "Contact Us" and either phone or chat. Contact Customer Care
    Gene

  • Will not accept serial number--why?

    My serial number entered from the one on the plastic case will not be accepted. I currently have Adobe Photoshop Elements 8 and am trying to install APE 10.

    Is it asking for your qualifying serial number?  You should first enter the Photoshop Elements 10 serial number followed by the next window which will request your qualifying serial number.

  • CS4 not accepting serial number

    CS4 asking for serial number, but it's not recognizing it.  Any suggestions?

    Ok will please try running the available uninstallers available in the Applications/Utilities/Adobe Installers folder.  Once this is done please also run the CC Cleaner Tool to ensure complete removal. 
    If your serial number is being listed as being invalid, and you verified that it is valid under your account at http://www.adobe.com/, then it is likely the licensing files on your computer have become corrupted or you do not currently have sufficient file permissions to modify them.
    Once you have completed these steps then please try reinstalling CS4 to your external drive again.
    Btw I would recommend making sufficient space on your internal hard drive to store CS4.  Otherwise you will need to have both your laptop and your external hard drive anytime you wish to run Creative Suite 4.

  • Does not accept serial number elements 12

    typed in 18 numbers does not accept need help downloading 

    Hi jboy,
    Is there a redemption code inside the box (24 digit alphanumeric code) ?, serial number needs to be redeemed with that redemption code.
    Please see - http://helpx.adobe.com/x-productkb/global/redemption-code-help.html#purchasedproduct
    Feel free to contact the support at http://adobe.ly/yxj0t6
    ^Ani

  • FCE 4.0 upgrade not accepting serial number

    This used to work though since changing to a new Air it's saying serial number is wrong. Have reloaded disk, tried serial number of all previous versions I have but no luck. Any solutions out there?

    If it is like the upgrade process for FCP, then the first request for a serial number is for the serial number of the upgrade disc, once that serial number is accepted you will be prompted for the serial number of the original full version to complete the blessing of the software. Never done it with FCE so not confident it is the same procedure.
    MtD

Maybe you are looking for

  • FM for reset/release release indicator

    Dear expert:                    In my scenario,po has three release indicator A.B.C ordinally.                    We can set release indcator from A to B or B to c etc....,only step by step.                    For the business requirement,we want to

  • Reapplied the thermal paste, now the fans kick in too early - downgrade FW?

    First of all, I have not forgotten to attach the temp sensor as previously mentioned. I was quite lucky that everything went well. My MBP is now 60 C top at almost full load (doing video at 80% load) and runs 48 in idle. Which is incredible but it's

  • Import Truetype with mapbuilder rc1

    Hi, did anyone succeded on importing truetype fonts with mapbuilder rc1 ? I tried, but didn't even get a dialog ! I'm running the following environment jdk 1.5.0.7 win xp sp2 german No messages, no exceptions ! Any ideas ? Best regards, Holger

  • Run/debug settings not visible

    I can't see the run/debug settings in flex 3. Sometimes, even the buttons right next to the Launch Configurations are gone and in various other places there are parts of the UI missing. I also tried to install the flex plugin for eclipse, but the sam

  • Trying to figure out FPS of QT stream

    I'm trying to get some information about a QT stream from within a browser window and I'd like to know the bandwidth and FPS of the incoming stream. In QT I can look at the FPS of a playing movie with the Movie Inspector but I can't seem to get to it