Not all episodes in purchased and downloaded TV series will play

I have downloaded a TV series and it says that all of the episodes have been downloaded but two of them won't play. Any ideas how to fix this? I can't delete them to try downloading again as it won't let me!

Hi SLB84,
If you are having an issue with content purchase from the iTunes store such as your TV shows, you should contact the iTunes store. Use the steps in this article -
Report an problem with an item you bought from the iTunes Store, App Store, Mac App Store, or iBooks Store
Thanks for using Apple Support Communities.
Best,
Brett L 

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