Not all songs appear for download in purchased section

Okay, so I downloaded an album a while back (The Goo Go Dolls - iTunes Originals) but lost it... So thought I would be able to re-download it! I can only download 13 of the 23 tracks on the album. As you can see from the attached screenshot, they don't even appear in the right hand pane but do in the left???
Confused a little... Hoping it something I have done!!!

My reply from apple
Dear Mark,
Thank you for contacting iTunes Store Customer Support. My name is Derrick. I understand that you this message comes up "pings failureType5002 customerMessageAn unknown error has occurred set-prefs preferred-audio-format256". Being a customer myself I can certainly understand your concern for this matter and I will be happy to assist you.
Mark, as an Advisor for the iTunes Store, I handle issues related to billing, downloading, customer accounts, and the items available on the iTunes Store. Although your question falls outside of my area of specialty, I will be happy to assist you with resolving your issue.
Listed below are some helpful tips and links. Once you have found a category that relates to your issue, follow the instructions or click on the associated link to go to that page.
A wide variety of helpful tutorials, troubleshooting steps, and support information can be found on the iTunes support website:
And another reply
I understand from your email request that you are receiving error 5002 when attempting to download your purchases. My name is Gerri, from your iTunes Store Customer Support Team. I can appreciate your desire to have this addressed as soon as possible so that you can download your songs to your account and I'll be happy to assist you today.
Many of my customers have resolved this issue by temporarily removing their credit card information from their account. Here are the steps:
1) Visit the Apple Store online:
http://store.apple.com/uk
2) Click Account in the upper-right corner, then click "Change account information" and sign in using the same Apple ID and password you use for the iTunes Store.
3) You should see your account-profile page. Under Method of Payment, remove all of the characters from the Card Number field. Do not change the expiration date or credit card type.
4) If you haven't already, select where you primarily use your purchases from the pop-up menu near the bottom of the page.
5) Click Continue. If you are asked to enter any other information, be sure to click Continue after making the updates so that your changes will be saved.
6) Make sure you're using the latest version of iTunes. It can be downloaded free of charge:
http://www.itunes.com/download
Note: Installing the latest version of iTunes will not affect your library or any items in your account that you haven't downloaded.
7) Click this link to open iTunes and access the Apple Account Information page:
http://phobos.apple.com/accountSummary
8) Sign in to the iTunes Store using your account name and password.
9) On the Apple Account Information page, click the Edit Payment Information button.
10) Enter your payment information and click Done to save your changes.
To ensure your account is functioning, try downloading a free item from the iTunes Store. To do this, navigate to the iTunes Store main page by clicking the Home icon near the upper-left corner of the window. Scroll down and click the "FREE ON iTunes" link near the bottom of the main page, then select an item to download.
I hope the above information has been helpful. If you have any additional questions or concerns regarding this issue or any other problems with any of your iTunes purchases, please be assured that I will be more than happy to try to assist you further.
Have a good day.
Sincerely,
Ms Gerri
iTunes Store/Mac App Store Customer Support

Similar Messages

Not all songs appearing in Purchased section

Ok this is anoying (and really pretty stupid.) If I buy a song on one Apple device, it should appear in my purchased history on ALL devices. This is not the case. Songs purchased on my Ipad 2 do NOT appear in Itunes on my PC to be transfered to other devices (i.e. an IPod). Why is this? This is so simple so why does Apple not simply have one universal Purchased account? Other services do this? The only songs that appear in my purchased section are those bought on this computer. So how am I supposed to get songs from the Ipad to the Pod? Common sense would dictate that you'd have ALL purchases in one place.
I want to buy an Apple TV soon. Is this what I'm gonig to have to deal with? Will only things I bought via the Apple TV be playable on it? Because that's stupid.
And before anyone asks, i have ONE Apple account, all purchases have been done via this account. Any solutions? or is there even one? Because if there isn't then I'm done buying things via ITunes Store.

Hi dklineho,
If purchased made through the iTunes store are not showing up on all devices, you may want to make sure that they are all both authorized *and* associated with the same Apple ID. You may find the following articles helpful:
iTunes Store: Associating a device or computer to your Apple ID
http://support.apple.com/kb/ht4627
Apple Support: Downloading past purchases from the iTunes Store, App Store, and iBooks Store
http://support.apple.com/kb/HT2519
Regards,
- Brenden

Not all songs appearing in Artist view

I have an issue where under Artist view, which is what I normally use to browse songs on my iPod, not all of the songs that are stored on my iPod appear. So far, it appears that if I have an artist with songs under only one album (and tagged as such) and also a few miscellaneous songs that aren't tagged with album name information, then when I select that Artist under the artist view, it automatically opens the album and only shows those songs. When I hit menu to go back, it just goes back to the listing of all artists I have, instead of giving me an "All" option that will allow me to see the additional songs that I have. If I want to find those songs, I have to scroll through the list of 3500+ songs under the all songs listing, which obviously takes forever, even scrolling quickly.
I have verified the tags on all 3500+ songs, and have reset/reinstalled and deleted/reloaded all software and songs, multiple times.
Is this a bug? If not, how can I get these songs to show properly under the Artist view?

There are a couple of things you could check out that might explain what's happening. Usually two things contribute to songs not appearing under Artist on the iPod, both due to information either in or missing from the Get Info>Info tab against the song in iTunes. 1) the song has no album name associated with it or 2) the song is marked as part of a compilation.
If tracks are missing an Album name in the Info tab, this information needs to be filled in. The no album one is a bit quirky as the songs will appear under certain circumstances but the simplest remedy is just add None or Miscellaneous in place of a title. See this link for more detail: I don't see some of my songs when browsing by artist on my iPod
Also if the tracks are ticked in the Get Info>Info tab as part of a compilation, they will not appear under Artist on the iPod. Highlight a song in iTunes that you know is not appearing correctly on your iPod. Right click on it and choose Get Info and click the Info tab (alternatively choose Get Info from the File menu), if "Part of a Compilation" is marked untick it and afterwards update your iPod, you should find it now appears as normal. Compilations are stored in a separate folder in iTunes so the songs don't appear inside the normal Artist>Album.

Not all songs appear under each artist...?

I've noticed that on my iPod, if I have some songs without an album listed, they won't show up under that artist if there's songs there that are listed with an album under that same artist. And this only happens if there is only 1 album listed under that user. That sounds really confusing so I'll give an example.
I have a few songs from Savage Garden's "Affirmation" CD on my iPod. But I also have some from their self-titled album, but I didn't bother putting the album name in. When I look under Savage Garden on my iPod, it goes straight to Affirmation, and shows ONLY the songs from the Affirmation album, but nothing else.
Is there any way to change this?

This has been a known bug for quite some time now. Apple seems to not see it as a bug tho but anyways....
THe work around is to either put a album name to the tracks or mark all tracks in your library without an album name "Unknown Album" or whatever you want to put in that field.
Labeling all tracks in your library without an album name "Unknown" is the easy, quick thing to do as it can be done within one minute. You just goto the "Music" library, hit the "Album" header so everything in the library is organized from A to Z to "Blank album name". Roll down highlight the first track that has no album name. Roll down to the last track without a album name, hold shift then highlight it. This highlight everything between the first and last.
Now just rightclick hit "get info" type "Unknown" or whatever you wish in the "Album" field, then hit OK

Not all songs appearing on Apple tv

After clicking on Music on Apple TV, I scroll down the list of artists, and everyone that's on my
computer are listed except one, and I believe they are the most recent addition to my music library.
I have itunes Match turned on, everything is copacetic, but no Mumford and Sons!! Of course, they're
the ones I want to listen to on my Apple TV now! So, what's the problem????>?

Movies are not applicable to iTunes match. If they were purchased in iTunes they should simply be available in the cloud via the Movies section.
I'm not sure what the problem is with the music. In iTunes does it say that Mumford and Sons has been matched? If unsure create a smart playlist with the criteria being 'icloud status is matched' If they were purchased from iTunes they should automatically be available.
If the issue persists I would contact iTunes
http://www.apple.com/ca/support/itunes/contact/

TS1372 ipod Error (-69) NOT ALL SONGS DOWNLOADING???

my ipod has been crackling and getting "stuck" of late, error message (-69) coming up, tried restore ipod and reload songs onto it, error still remains? also not all songs are being downloaded onto ipod, any ideas?

Have you seen this Apple support document?
iTunes displays a -69 error when syncing iPod
B-rock

HT201272 Why all my previous downloaded apps (free or paid) suddenly not showing up on the iTunes store "purchased" section. Every time I select "purchased", the next screen shows "no purchased app available for downloaded"?? Please help!!

Why all my previous downloaded apps (free or paid) suddenly not showing up on the iTunes store "purchased" section. Every time I select "purchased", the next screen shows "no purchased app available for downloaded"?? It is the same on my iphone4 or ipad 2!! Please help!!

Dear Metal Wheels and King Penguin.
I have to actually same problem today 23.10.2012. For an example I have only changed billing methods and have bought hundreds of apps but I remember clearly that I bought for an example ,,Wikipanion Plus'' and ,,OPlayer'' which is now HD OPlayer and I did not see them in purchased items, neither ,,not on ipad/iphone'' nour ,,not on my computer'' and I check in both my computer. I confirm hereby that I took the chance to re-buy these two Apps again through the same account but I got the message ,,As you have bought the previous version on this account you will get this update for free'' so I clicked yes and I got them both. This doesnt only proof that I have purchased them before and purchased items in iTunes Store has some lacks to fix but also it proofs that I also bought them through that specific account as I had to confirm the buying process. In my opnion this is not a thing which Apple should be relaxed with as its very important that powerusers and regular consumers can trust and rely on doing business and to shop via iTunes. I have a lot of expensive Apple Hardware and for me this is a stepping stone and a serious test on the circle of trust. If this cant be fixed I cannot recommend others to trust the store.
Best Regards, davidtryggva

Not all songs downloaded - help!

I recently upgraded from a 2Gb nano to a 8Gb (red) nano. Everything works fine except not all songs have downloaded. I have tried some of the bewildering suggestions but still have the problem. I have the latest version of itunes loaded. Anyone able to help

I have solved the problem myself!
The songs were all downloaded but did not show up. The reason was that if there are a few songs by the same artist and the details of album are only entered for some of the songs the others do not appear under that artists name. If you look under 'Songs' all songs are there. Strange but true!!

HT203167 I have purchased Forbes magazine thru zinio app. My money was deducted but I am not getting the magazine for download inside zinio app. How can I get this fixed?

I have purchased Forbes magazine annual subscription
thru zinio app. My money was deducted but I am not getting the magazine for download inside zinio app. How can I get this fixed?

This forum is for questions from those managing sites on iTunes U, Apple's service for colleges and universities to post educational material in the iTunes Store. You'll be most likely to get help with this issue if you ask in the general iTunes forums.
Regards.

HT201272 Do i get charged again for downloading already purchased songs?

Do i get charged again for downloading previously purchased songs from my purchase history?

Thank you for this, but i will mention that before I downloaded my previous purchases from the Itunes store I had to click on a "Buy" button, thats whats made me scared i will be charged again!!

I have followed all the directions for downloading but have not been able to download Photoshop.

I have followed all the directions for downloading but have not been able to complete the downloading. Message was "Adobe Application Manager failed to install.

You will have to provide system information for people to even be able to begin to give you advise.
Mylenium

ITunes and iPod show different song counts... not all songs sync

Hi,
I've been having this problem for many many years.
I have more than 18,000 songs now, and the song count in iTunes is always 5 higher than on the iPod. I have my iPod set to sync the entire library. All songs in the library are checked for sync as well. I get no error message during sync that something might be missing, incompatible, or corrupt When I look at iPod music in iTunes it has the wrong count as well.
Every time a new version of iTunes comes out, I send feedback to Apple regarding this issue. As expected, Apple ignores their feedback, and from what I can tell they ignore the community forums as well, and they have yet to address the issue in any way, or even contact me about it.
I'd like to find which songs are bad and remove/delete them from my library and collection or fix them. Is there a sync log hidden somewhere that I can check to see which songs will or won't sync? Why doesn't iTunes tell us whether or not it expects a song to sync or if it's iPod compatible? Why does it say less songs will sync without giving a reason why?
I've heard that iPods don't sync duplicate files, but I've looked at my duplicates.. At some point, Apple screwed that up too, it shows songs that are from different compilations as duplicates now, instead of looking at the data proper to determine if it's a duplicate, it seems to just look at the Artist and Song Title and even that doesn't seem to be correct because I have more duplicate song titles listed and in some cases it lists songs from two different artists as being duplicates. I have many more duplicates listed in itunes than the discrepancy in the song count would suggest... 3,835 more songs to be exact.
I've tried to select only checked songs and get the same results. I've tried to restore the iPod and I get the same results. I've tried clearing the library completely and reloading all songs and I still get the same results. I've scanned through the library and all songs appear to have compatible settings. All my songs are either mp3 or m4a(aac) formats. I don't use playlists at all.
If anyone knows of a solution, please let me know. I don't want to have to check every single file.
Thanks!

Dougout78 wrote:
Every time a new version of iTunes comes out, I send feedback to Apple regarding this issue. As expected, Apple ignores their feedback, and from what I can tell they ignore the community forums as well, and they have yet to address the issue in any way, or even contact me about it.
So that you know, for the future, Apple makes it very clear (specifically so, when you submit Feedback) that they do not respond to the feedback directly. They do however, read the feedback and consider suggestions for improvements to iPods. They also look for - and act upon - bug reports etc. That's what the Feedback is for.
They also make it clear that they do not monitor or respond to these discussions. (That said, Apple employees are free to - and do look at - some of the posts and have been known to contact posters directly when looking for further information regarding bugs.)
As you have now found, this community (as Apple now prefers to call it) can often help sort out your problems, espcecially when skilled users such as tt2 (aka Steve) are let loose!

I successfully transferred my itunes to another PC, when I click on most (not all) songs, it tells me to authorize the computer, I authorize it, it says this computer is already authorized, but when i click on a song, it tells me to authorize again. help

I successfully transferred my itunes to another PC, when I click on most (not all) songs, it tells me to authorize the computer, I authorize it, it says this computer is already authorized, but when i click on a song, it tells me to authorize again. help

Are the songs authorised to the same account?
Often people change their e-mail address over time, and also decide to set up new iTunes account names using that e-mail. You can (and should) continue to use an old e-mail address as your account name. Then you don't run into the issue of having different songs authorised to different accounts.
To check the authorised account for the song, click "Get info" on the song name in iTunes. It will show the account name in the Summary panel.
If you have set up multiple accounts, log into each one, and burn the songs to CD as audio tracks (i.e. like a normal CD, not a data CD). You can then re-import the files into iTunes without the authorisation embedded into the song.

Home sharing iMac and MacBook Pro: not all songs are playable

Hello
I set up Home Sharing between my iMac and MacBook Pro so that I could stream the music that's on the iMac to the MacBook Pro. On the MBP there are no songs, all of them are in Apple Lossless format on my iMac. I first tried to use "‘share my library on my local network" but because I wanted the play count to go up as well I chose for "Home Sharing". Setting up was simple. After all preferences were adjusted, I opened iTunes on the MBP and it immediately found the shared iMac library. There's now only one problem: not all songs are playable. Some don't even start. How is this possible and what do I need to do to resolve this?
FYI: the iMac is connected via ethernet to my cable modem which sends a wireless Wi-Fi signal to the MBP. Signal quality is excellent.
Also, is it possible that playcount is only available with Home Sharing and not with "share my library on my local network"?
Thanks!

It very well could be the antivirus app, most are intrusive and debilitate rather than enhance performance and should be removed using the developers instructions. You haven't really told us anything useful such as any settting you may have changed. However if you began working backwards resetting any changes and uninstalling the apps added since the performance issue started then you probably will find your issue.

Is the 'helena beat' logic file available for download or purchase to existing logic pro customers?

I have logic pro however I did not purchase the app store version. The app store version features a demo by foster the people called 'helena beat'. I am very eager to see this demo however it was not included with the previous version of logic pro 9. Is there a download/purchase available for this demo and if not will there be plans in the future to release the demo to the pre-app store logic pro/studio users?? An in-app purchase for existing logic pro users would be fantastic!
Thanks.

It's not available as a seperate download or purchase, but you could always go to your closest Apple store and ask if you can copy it to a flash drive. From my experience, the app store version of Logic is usually installed on some of their machines. Just ask a rep if you can copy it. Worst they could say is no.

Not all songs appear for download in purchased section

Similar Messages

Maybe you are looking for