Not being able to log on because of veriface. and black screen with movable pointer.

i have s100 ideapad. it's not even a month old yet. my first problem happened last night. i was surfing when the system suddenly went really slow. even the pointer was not moving smoothly. it even came to a point when the screen was all white. i couldn't restart the pc and even exit from the browser. i tried pushing the power button but it did not turn off. it did not even sleep. the 4 lights on the corner were still on. but the screen was all BLACK WITH MOVABLE POINTER. i did not use the OKR, afraid of losing my files. instead, i removed the battery and started it up again. it worked until tonight. i put it into sleep and when i tried to resume it, veriface was not working. i tried to exit from veriface to type my password instead. but it just remained there, a solid black square. i did the same thing i did last night, removed the battery and start it again. and this time, i turned the veriface off. it's the one i'm using right now.  i just don't understand why it is happening. it's not even a month old. and i brought it brand new. can you tell me what the problem may be and give me advice on how to take care of this PC? i don't want my money to got to waste.

hi paula
your problem could be hardware/software. lets hope its software issue first and i'd like you to do these:
if you have personal files on volume c, copy/backup them. shut down your computer, press one key recover button to perform clean windows installation. then check if the issue still persists.
if you don,t want to use okr, you can use windows restore to restore your computer to previous restore points but if it's windows/virus issue, it may not help.

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