Not being able to sign in to BT email.

Hello All.
I am taking the time to post this,as it may help others,I can't be the only one with this issue.
I am an old talk21.com user,set up the direct debiting order last May and am currently on my first year free offer.
I get the spams that others do,purporting to come from BT,asking me to download something and verify.
I delete and sometimes report.
This morning,after using my email account as normal,I was unable to access it,from 10am until 8.15 pm.
It just kept timing out,over and over.
Other sites were available.
Tried two different laptops.Rebooting,all the usual.
Wasted a day searching online for a statement saying that there was a problem.
Tried various website-down detectors,with arguing results....
Finally I started reading this forum,looking for help.
Signed up and tried to post this.
Was told to confirm from the email sent to me.......
And yes,I could!
Was it the simple fact that BT sent me an email?
Pure chance of timing?
If you find yourself unable to connect,get BT to email you,not scientific,not technical,mumbo jumbo.
It may work,or maybe BT will admit to some glitch later.
Whatever.
Have a good evening.
Bob.

We are having this same problem and it is infuriating.  both my husband and i have the orig Kindle Fire and we are trying to skype while I'm on travel so i can see our 1 & 3 y/o.  We both have loaded, reloaded, restarted, emptied cache, etc.  The longest call we've gotten is 3 minutes.  This is a basic principle--the "improved" software must work at lest as well as the "old" software.
WHAT IS THE FIX???

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