Not communicating with scanning device

I am running windows xp home edition sp2 with an hp office jet 5600xi all in one printer. Just switched to google chrome and I get the" no communication with the device error message" when trying to scan but can still print and copy.
tried all the suggested remedies but am hesitant to reinstall. Is there another remedy and if I have to reinstall, what should I avoid?

Hi dfeagle56, thanks for getting back to me!
I would recommend trying a reinstall, but we're going to go about it in a specific way. I'm inlcuding documents for each section of troubleshooting that should walk you through step-by-step.
First, I would suggest Uninstalling the Printer Software.
Once it is uninstalled, I would suggest putting your system into clean boot mode within the Microsoft configuration. You can do so by following this document: How to perform a clean boot in Windows.
Once the computer is in clean boot mode, I would suggest reinstalling the HP Printer Install Wizard for Windows.
Please let me know how that goes!
Please click “Accept as Solution " if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos, Thumbs Up" on the right to say “Thanks" for helping!
Jamieson
I work on behalf of HP
"Remember, I'm pulling for you, we're all in this together!" - Red Green.

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There is a lot going on here. I'll hang in there with you...
Say thanks by clicking "Kudos" "thumbs up" in the post that helped you.
I am employed by HP

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