Not connected to internet, iTunes does not recognize iPhone

I have the most recent version of iTunes. When I am not connected to the internet, I can not get iTunes to recognize either my iPhone or iTouch. When I plug my iphone in to iTunes, nothing. When I plug my kids iTouch into iTunes, nothing.
When I am connceted to the internet, iTunes recognizes the devices without issue.
Any thoughts or suggests would be greatly appreciated.

try deleting these preference files
•C:\Documents and Settings\Your Username Here\Application Data\Apple Computer\iTunes
•C:\Documents and Settings\Your Username Here\Local Settings\Application Data\Apple Computer\iTunes
•C:\Documents and Settings\All Users\Application Data\Apple Computer\iTunes\SC Info

Similar Messages

  • After installingwindow 8.1 preview, itune does not recognize iphone

    After IO update and and installing window 8.1 preview, Itune does not recognize iphone.
    I went to devise manager and it tells me everything is working properly, but can not read the iphone on itune.
    Please help with this problem
    Thanks
    TOM

    You shouldn't be running the "preview" anymore. Microsoft released the full 8.1 update last Friday (10/18).
    The "preview" is a beta and should NOT be relied on for any further use. Microsoft explained this in their "preview" downloads.
    http://windows.microsoft.com/en-us/windows-8/update-from-preview

  • TS1410 my itunes 9.2 (mac osx 10.4.11) does not recognize iphone 4s

    my itunes 9.2 (mac osx 10.4.11) does not recognize iphone 4s

    Since you're running iTunes 9.2, your Mac has a G4 or better CPU. You need to purchase and install Mac OS X 10.5(G4 or G5) or Mac OS X 10.6(Intel) from a DVD. Mac OS X 10.6 DVDs are free for paid MobileMe members.
    (66714)

  • I did an update n my ipad2 and now its frozen and connecting it to itunes does nothing it wont recognize it nor does a hard reset work. what do i do??

    I updated my ipad2 and then it went to reset and froze. A hard reset does nothing and connecting it to itunes does not work it wont recognize it. What do i do??

    What to Do When Your iPad Won't Turn On
    http://ipad.about.com/od/iPad_Troubleshooting/ss/What-To-Do-When-Your-Ipad-Wo-No t-Turn-On.htm
    iOS: Not responding or does not turn on
    http://support.apple.com/kb/TS3281
    iPad Frozen? How to Force Quit an App, Reset or Restart Your iPad
    http://ipadacademy.com/2010/11/ipad-frozen-how-to-force-quit-an-app-reset-or-res tart-your-ipad
    iPad: Basic troubleshooting
    http://support.apple.com/kb/TS3274
    iOS: Resolving update and restore alert messages
    http://support.apple.com/kb/TS1275
    iPad: Unable to update or restore
    http://support.apple.com/kb/ht4097
     Cheers, Tom

  • Windows 7 and itunes 10.4 will not recognize iphone 4

    windows 7 and itunes 10.4 will not recognize iphone 4.  iphone does not show up in device list in iTunes

    Found my answer by sifting through all itunes questions.  (I tried earlier, but apparently chose the wrong key words.  In my successful search I just searched through everything itunes related.) There was a posting where someone indicated they could not open alternative libraries using the option key method, precisely my situation.  They stated that they solved the problem by appending a ".itl" at the end of the library file.  I tried this myself and sure enough, it worked.  Hopefully it will also work for all others who are suffering from this scenario.

  • Why can I not connect to the itunes store on my iPhone?

    Why can I not connect to the itunes store on my iPhone? Heard that other people are having the same problem and that Apple needs to fix it.

    Hello sakif16,
    Thank you for using Apple Support Communities.
    For more information, take a look at:
    Can't connect to the iTunes Store
    http://support.apple.com/kb/ts1368
    Troubleshoot issues on an iPhone, iPad, or iPod touch
    If you haven't been able to connect to the iTunes Store:
    Make sure your date, time, and time zone are correct in Settings > General > Date & Time.
    Note: Time Zone may list another city in your time zone.
    Make sure that your iOS software is up to date by tapping Settings > General > Software Update (iOS 5 or later) or connecting your iOS device to iTunes and clicking Check for Update on your device's Summary page.
    Check and verify that you're in range of a Wi-Fi router or base station. If you're on a device with cellular service, make sure that cellular data is turned on from Settings > General > Cellular.
    Note: If connected to cellular data, larger items may not download. You may need to connect to Wi-Fi to download apps, videos, and podcasts.
    Make sure that you have an active Internet connection. You can check the user guide for your device for help with connecting to the Internet.
    Make sure that other devices (portable computers, for example) are able to connect to the Wi-Fi network and access the Internet.
    Try resetting (turning off and then on again) your Wi-Fi router.
    If the issue persists, try troubleshooting your Wi-Fi networks and connections.
    Have a nice day,
    Mario

  • ITunes 11.1.0.126 (Win7/64) will not recognize iPhone 5 (neither iOS 6 nor iOS 7)

    iTunes 11.1.0.126 (Win7/64) will not recognize iPhone 5 (neither iOS 6 nor iOS 7).
    Windows can see the USB-connected iPhone.

    With iTunes 10 and iOS 6 it was OK

  • ITunes will not recognize iPhone 3gs, but the phone charges. I've tried everything!

    Hi
    I've uninstalled and reinstalled iTunes.
    I've tried a different USB port.
    I've turned the phone off and on.
    I've restarted the computer.
    I've restarted the AMDS.
    I have all the latest updates.
    I'm using an iPhone 3GS on a Windows 7 laptop.
    I have no other problems with the phone, and I did nothing to make it unrecognizable.
    My computer recognizes it as a device, but iTunes doesn't.
    iTunes does however recognize my iPod.
    Please help me!!!

    Does you have tried everything include verifying the Apple Mobile Device USB Driver is installed, checking for 3rd party mobile phone software installed on your computer, and troubleshooting 3rd party security software?

  • IPhoto and/or Image Capture do not recognize iPhone 3G and/or 4

    SYSTEM DETAILS:
    Operating System: Snow Leopard - 10.6.6
    iTunes 10 - 10.1.1 (4)
    iPhoto '09 - v8.1.2 (424)
    Image Capture - 6.0.1 (428)
    iPhone (3G and 4) - iOS 4.2.1
    OPEN USER ACCOUNT 1:
    When connecting iPhones to Mac the following actions take place:
    iTunes auto-opens
    iPhoto auto-opens
    iTunes begins synchronization
    iPhoto recognizes iPhone and any existing photos on iPhone
    Manually launching Image Capture recognizes iPhone and any existing photos on iPhone
    OPEN USER ACCOUNT 2:
    iTunes auto-opens
    iPhoto DOES NOT auto-open
    iTunes begins synchronization
    iPhoto DOES NOT recognize iPhone
    Manually launching Image Capture DOES NOT recognize iPhone. Image Captures gives following message: "No camera or scanner connected."
    INTERNET SEARCH RESULTS:
    Internet search results discuss restoring iPhone to factory defaults - Tried this - did not work
    Internet search results discuss powering off/on iPhone - Tried this - did not work
    Internet search results discuss deleting ~/Users/username/Library/Preferences/com.apple.iPhoto.plist - Tried this - did not work
    ANALYSIS:
    Based on this information, this is an issue isolated to the User Account #2. Recreating User Account #2 is not an option.
    Any suggestions on how to reenable ability to transfer photos from iPhone to iPhoto and/or Image Capture appreciated.
    Thanks.

    I am having the identical error. I have an iPhone 4 and 2 macs, the phone is managed from an old G5 PowerMac and images are saved from it to Aperture for photos and videos go to iPhoto 11. The Mac is running 10.5.8. I last appear to have downloaded movies from iPhone4 to mac in December , the oldest video being 10 Dec 2010.
    This week I was going to back up a handful of images on the phone but after connecting it to the mac, something that happens several times a week to sync to itunes for app updates etc I found it did not list for import options in iPhoto nor in Aperture. I looked at Image Capture and that tells me no device is connected.
    I have no problems taking images off the phone using a MBP which has 10.6 and Image Capture recognises the phone.
    I have tried the following after reading through all the discussions on the topic of which there appear to be many with this problem.
    Restore the iphone then update settings from archive. - did nothing
    Closed apps reconnected iPhone started apps...  - did nothing
    Switched phone off then on then connected to mac then opened apps - nothing
    This Mac seems happy to communicate t othe phone though iTunes but appears to have lost the way when it comes to getting images off the iPhone. Any help keenly appreciated.
    regards
    Adrian

  • My winxp could not recognize iphone as internal storage

    Why my winxp sp3 does not recognize iphone 4s as internal storage? I installed itunes 10.5.3 and connected to my iphone 4s then it shows up in itune and able to sync photo/music..etc, but it shows in exploere as digital camera which I would not allow me to copy and past photo from iphone to my windows.
    Anyone of you may happen found this problem as well especailly winxp user, I also found that it works very well in win7, but it not possible for me to install the win7 because there are some software in my machine requreid winxp.

    Take a look at this link, http://www.apple.com/support/iphone/assistant/itunes/

  • ITunes does't recognize my iPhone

    iTunes does't recognize my iPhone

    Look at the appropriate support suggestions.
    Phone, iPad, or iPod touch: Device not recognized in iTunes for Windows, http://support.apple.com/kb/TS1538
    iPhone, iPad, or iPod touch: Device not recognized in iTunes for Mac OS X, http://support.apple.com/kb/TS1591

  • HT1386 why my itune does't recognize my ipod

    why my itune does't recognize my ipod, i don't sync with other computer, i don't undstand why sayme this all moment, i try eraser all how if syn new, and repet message, please somebody helpme.

    If you  have iTunes 11 turn on the Sidebar. Go to iTunes>View and click on Show Sidebar. You can also do a Crtl+S to show the sidebar. The sidebar is where Devices appears. and Control+B to show the Menu bar
    Also maybe this. I Am still not clear about your problem
    Syncing to a "New" Computer or replacing a "crashed" Hard Drive: Apple Support Communities
    If may be that English is not your native language.. You might try posting in your native language.

  • Itunes won't recognize iphone 3gs after upgrade to IOS 5

    Backup for Iphone on itunes was made on DELL INSPIRON MINI 10 laptop running XP Professional, Thursday evening 10-13-2011.
    Upgraded Itunes to new system (ios 5) Friday evening 10-14-2011.
    Connected Iphone to laptop Saturday afternoon to sync and upgrade phone to ios 5. after 2 hours phone was wiped clear, and itunes dropped recognition icon from list. several attempts were made to re-sync. all failed, itunes would not recognize. ended up restarting phone and installing upgrade on another computer. Laptop still failed to recognize.
    attempted upgrade to Ipod and it locked up on "Disconnect before removing'. opened Itunes dropdown and selected 'Diagose devise' and was able to restore ipod and sync with itunes. afraid to attempt 'diagnose' with iphone, now that it is working.
    back-up for iphone still appears on itunes,,,, just can't back it up...XP is unable to 'ICloud' and my DELL Window Vista Home Premium won't install updates so ICloud won't load....

    Help please - my computer does not recognize iPhone after upgrading to IOS4 and iTunes 9.2 ---- I have WIndows 7 --- have tried EVERYTHING and still it does not work. I want to do my albums via the computer, not iTunes since it adds the Photo Library folder, which is a duplicate of all my picture folders.
    Does anyone have a real solution please? I have uninstalled, installed, deleted drivers, installed drivers - the computer says the drivers are working, but obviously not.
    When is Apple going to post the solution so that people will know what to do - seems everyone has an idea, but none are working for me and the extra photo folder frankly drivers me crazy ---- something about iPod cache ----- do not want duplicate pictures.
    And, will albums be able to be edited - can these pics not be sent to Facebook.
    I know, several topics ----- what a mess Apple has created with IOS4 and iTunes 9.2. Ready to send the phone back!

  • TS4148 i update my 3gs to 6.1 from 4.1 after installation of software it shows connect to itunes or connect  to wi-fi when i connect it to itunes it shows the iphone tab in itunes bt after some times it say we are unable to complete your request please he

    i update my 3gs to 6.1 from 4.1 after installation of software it shows connect to itunes or connect  to wi-fi when i connect it to itunes it shows the iphone tab in itunes bt after some times it say we are unable to complete your request please help me

    That would be the wireless number assigned by AT&T when the purchaser of the iPhone signed up as a customer with AT&T. If neither you nor your uncle ever activated the iPhone with AT&T, click the "non customer" button.
    Note that jailbreaking often renders it impossible to get an iPhone officially unlocked, so don't be surprised if it fails. If it does, then you may have to buy a new iPhone, this time one that is officially unlocked.
    Regards.

  • New iphone. someone else put in their username and password. time for me to update the iphone. downloaded itunes onto pc. plugged in iphone and waiting for prompt to show phone. pc thinks it is the camera. how do i get itunes/pc to recognize iphone ?

    new iphone. (someone else put in their username and password. so i had lots of apps that i had to eliminate but do NOT wish to compromise the contact list) time for me to update the iphone. downloaded itunes onto pc. plugged in iphone and waiting for prompt to show phone. pc thinks it is the camera. how do i get itunes/pc to recognize iphone ? then, how do i backup contacts and proceed before updating iphone?

    This forum is for questions from those managing sites on iTunes U, Apple's service for colleges and universities to post educational material in the iTunes Store. You'll be most likely to get help with this issue if you ask in the general iTunes or iPhone forums.
    Regards.

Maybe you are looking for