"Not connected to the Internet" - YES I AM!
Hi, I'm not as angry as those capital letters would imply. This isn't a critical issue, just annoying.
None of the products in the eLearning Suite seem to be able to deal with an authenticated proxy environment. Even though I've been prompted for credentials, many of the Internet-dependent functions fail to work. Two examples:
Adobe Presenter 8.01 > Help ... "Not connected to the Internet. Check your internet connection and then try to access the help."
Adobe Captivate 6.01 > Help ... Program seizes up for a minute or so while it desperately tries to connect, then ... nothing. No error message. No help.
Thankfully, Help > Updates... and Adobe Application Manager have no problem downloading and installing updates. No other program on this machine has any problem prompting for credentials and accessing the Internet.
Any ideas?
I do understand you are behind a proxy. Normally when you need to activate there are some addresses you need to have access to. You did state it's working for you for most part of the activation. But please check with IT to see if they can test to see if unblocking this is helping for stability ff so: you can not use the software in your 'protected' enviorment. Best thing is to test or you will never know whats causing the issue.
http://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html
Servers you need to have access to:
https://na1mbls.licenses.adobe.com
https://ims-na1.adobelogin.com
https://adobeid-na1.services.adobe.com
https://na1r.services.adobe.com
Similar Messages
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'You are not connected to the internet'...oh yes I am
I am running a late 2007 iMac with 10.5.1. Things had all been going very smoothly but a while ago (not sure how long...maybe a month?) when using Safari and I try to access a site I get the message that I am not connected to the internet.
There doesn't appear to any problem with my net connection as other programs carry on just fine. Also I have found that as soon as this happens if I try to visit an internal IP (e.g. my routers admin page) then it will do something that means I can access websites again. If I don't do this and just try refreshing, it often takes 6-7 refreshes before it starts working again.
My iMac is connected via gigabit ethernet to a 5-port Netgear gigabit switch which is then connected via a 100 megabit ethernet connection to a Netgear ADSL router.
If anyone has any suggestions to solve this I'd be grateful.
Thanks
-OliI think I may have figured it out. I have been reading other threads all over the place and DNS kept coming up. I couldn't understand how this could be an issue, but here is what I did. In my network settings my routers IP address was set as the DNS server. This made a lot of sense, but I decided to change it. I reset the DNS server to my ISP's IP address. I then reset Safari. As soon as I did that everything started moving MUCH faster and I haven't had an error in a while (much longer than before). Email is working, iTunes, etc.
If I encounter any problems in the very near future I will re-post. But, hopefully this has it solved. -
My apple TV is finding and connecting to the Wifi network but then says it is not connected to the internet and then I cannot find it on the iPad through airplay. I don't want it connected to the internet (as in www.) because for the use I have I only need to use the Apple tvs locally in a sports hall as scoreboards. I have 3 others working on the same router and they are working fine (as of yesterday)
On my screen I see (obviously not written like this)
network connect- yes
signal strength- fine
Ip address- fine
DCN- fine
Activation- Failed
This is the only negative I can find and the statement that the Apple TV has connected to the wifi but is not connected to the internet.
Where has it gone wrong for me. Please helpIt is not properly connected to the network.
Make sure location is set correctly
DNS should be on auto (settings - general - network)
Try ethernet
Signal strength on device won't account for issues, you would need a network report from istumbler, netstumbler or similar. This will show accurate signal strength along with noise and nearby networks -
Hello all, new to the forums.
I've been recieving the error message "itunes could not contact the ipod software update server because you are not connected to the internet". This problem didn't occur at all for the past 2 years of using itunes.
I've already scanned through numerous websites and forums for help, but none of them worked.
This set of instructions resulted in no change to any of the problems, though iTunes lists that as the supposed solution.
# Open Internet Options from control panel.
# Click the Connections tab.
# Click the LAN Settings button.
# Select the Automatically detect settings checkbox.
Others include installing IE7, which that didn't work either.
Can anyone help?Here it is:
Microsoft Windows 7 x64 Ultimate Edition (Build 7600)
LENOVO 2537FC4
iTunes 10.3.1.55
QuickTime 7.6.9
FairPlay 1.11.17
Apple Application Support 1.5.2
iPod Updater Library 10.0d2
CD Driver 2.2.0.1
CD Driver DLL 2.1.1.1
Apple Mobile Device 3.4.1.2
Apple Mobile Device Driver 1.57.0.0
Bonjour 2.0.5.0 (214.3)
Gracenote SDK 1.8.2.457
Gracenote MusicID 1.8.2.89
Gracenote Submit 1.8.2.123
Gracenote DSP 1.8.2.34
iTunes Serial Number 003DB3100363E3C0
Current user is not an administrator.
The current local date and time is 2011-06-16 17:03:57.
iTunes is not running in safe mode.
WebKit accelerated compositing is enabled.
HDCP is supported.
Core Media is supported.
Video Display Information
NVIDIA, NVIDIA NVS 3100M
**** External Plug-ins Information ****
No external plug-ins installed.
iPodService 10.3.1.55 (x64) is currently running.
iTunesHelper 10.3.1.55 is currently running.
Apple Mobile Device service 3.3.0.0 is currently running.
**** Network Connectivity Tests ****
Network Adapter Information
Adapter Name: {505BB17D-FA14-4FA0-9D77-F7998FEBB435}
Description: Intel(R) Centrino(R) Advanced-N 6200 AGN
IP Address: 192.168.0.3
Subnet Mask: 255.255.255.0
Default Gateway: 192.168.0.1
DHCP Enabled: Yes
DHCP Server: 192.168.0.1
Lease Obtained: Thu Jun 16 16:54:56 2011
Lease Expires: Fri Jun 17 16:54:56 2011
DNS Servers: 192.168.0.1
68.94.156.1
Adapter Name: {610821DE-0532-4C65-839B-B74B65859FBA}
Description: Intel(R) 82577LM Gigabit Network Connection
IP Address: 0.0.0.0
Subnet Mask: 0.0.0.0
Default Gateway: 0.0.0.0
DHCP Enabled: Yes
DHCP Server:
Lease Obtained: Wed Dec 31 16:00:00 1969
Lease Expires: Wed Dec 31 16:00:00 1969
DNS Servers:
Adapter Name: {10983C8A-FCDA-4B2F-8A89-E1596BA6B7BA}
Description: Bluetooth Device (Personal Area Network)
IP Address: 0.0.0.0
Subnet Mask: 0.0.0.0
Default Gateway: 0.0.0.0
DHCP Enabled: Yes
DHCP Server:
Lease Obtained: Wed Dec 31 16:00:00 1969
Lease Expires: Wed Dec 31 16:00:00 1969
DNS Servers:
Active Connection: Broadband Connection
Connected: No
Online: No
Using Modem: Yes
Using LAN: No
Using Proxy: No
SSL 3.0 Support: Enabled
TLS 1.0 Support: Enabled
Firewall Information
Windows Firewall is on.
iTunes is NOT enabled in Windows Firewall.
Connection attempt to Apple web site was successful.
Connection attempt to browsing iTunes Store was successful.
Connection attempt to purchasing from iTunes Store was successful.
Connection attempt to iPhone activation server was successful.
Connection attempt to firmware update server was successful.
Connection attempt to Gracenote server was successful.
Last successful iTunes Store access was 2011-06-16 15:35:33. -
"You are not connected to the internet" message
Until this morning, Safari worked pretty much ok. Now, when I launch it, I get the "you are not connected to the internet" page. Firefox and email work fine and network diagnostics verifies a proper connection. I can't even get to "software update."
I have the same problem; if I leave the computer on long enough (usually asleep overnight), when I wake it up, Safari will present the "You are not connected to the Internet" message for any page, and Mail will display the exclamation-point-in-a-triangle for all accounts that says it's offline. Yes, Software Update also complains of a "network problem."
Meanwhile, Firefox or SSH sessions via Terminal will work fine, and both network diagnostics and System Preferences claim that the machine is, indeed, connected just fine with an IP lease and everything. This is over a wired Ethernet connection, and, yes, I've tried swapping the cable between the Mac Pro's two jacks.
I'm a long-time Mac user. I've fixed disk permissions; I've flushed Safari's cache; I've done everything described here. Rebooting always fixes the problem -- but it then recurs when the machine has sat or slept for long enough.
Since Safari and Mail are both affected, while Firefox and shell connections are not, it seems fairly clear it must be a bug in some part of the OS relating to both those Internet products. It doesn't cripple the machine, but it's definitely inconvenient, which is not what I expect from Apple products. -
Switcher found "You are not connected to the Internet" message confusing
While demonstrating to my brother - a long-time Windows user - that an iMac solved all the problems with Windows XP that he is constantly complaining about to me, he saw Safari's "You are not connected to the Internet" message when the web server for the page didn't respond very quickly. (There wasn't any network problem, or anything wrong with Safari. MacOS or the iMac.) Clicking the 'Reload current page' button brought the web page up. He was angry, saying that the iMac was clearly connected to the Internet as he'd seen me plug in the network cable! He's using this as one of his reasons that "PCs are superior to Macs"!
While I think this is probably a bit of "I don't want to admit that I've been wrong" coming from him (his Windows system has been riddled with malware several times, despite him having kept up to date with Windows updates, using the Windows firewall, a broadband router with firewall, and having tried several anti-virus suites!), I must admit that he has a (limited!) point.
Couldn't the developers cause Safari to display the message "The web page you have requested is not immediately available, still trying - please wait." instead and then, if the web page cannot be displayed after (say) three minutes, and some kind of autromatic diagnostics show that the system still has a network connection, the message "That web page is apparently not available." Only if behind-the-scenes diagnostics show that the Mac has lost its network connection should one ever see the "You are not connected to the Internet" message, in my opinion.
MacBook 1 etc Mac OS X (10.4.8)I have the same problem; if I leave the computer on long enough (usually asleep overnight), when I wake it up, Safari will present the "You are not connected to the Internet" message for any page, and Mail will display the exclamation-point-in-a-triangle for all accounts that says it's offline. Yes, Software Update also complains of a "network problem."
Meanwhile, Firefox or SSH sessions via Terminal will work fine, and both network diagnostics and System Preferences claim that the machine is, indeed, connected just fine with an IP lease and everything. This is over a wired Ethernet connection, and, yes, I've tried swapping the cable between the Mac Pro's two jacks.
I'm a long-time Mac user. I've fixed disk permissions; I've flushed Safari's cache; I've done everything described here. Rebooting always fixes the problem -- but it then recurs when the machine has sat or slept for long enough.
Since Safari and Mail are both affected, while Firefox and shell connections are not, it seems fairly clear it must be a bug in some part of the OS relating to both those Internet products. It doesn't cripple the machine, but it's definitely inconvenient, which is not what I expect from Apple products. -
I am trying to get my "Find my Iphone" app to work and after I sign in with my apple id and password, it keeps telling me Im not connected to the internet. I click "try again" and it does nothing. I double checked that I am connected to my local wi-fi and not sure what else to do. Help!!
Yes...i have tried that and it sure does connect to all the websites.
-
Itunes thinks i'm not connected to the internet.
I keep trying to update to 1.2, but every time i try, it says i'm not connected to the internet. Itunes Store works fine, and I have a cable modem. I've tried turning off my firewall, re-installing.
These are the results of the itunes network diagnostic tool:
Microsoft Windows XP Home Edition Service Pack 2 (Build 2600)
INTELR AWRDACPI
iTunes 7.0.0.70
Current user is an administrator.
Network Adapter Information
Adapter Name: {FCB4ABD9-199C-4B2B-8A4F-64E1C82A4BB4}
Description: Realtek RTL8139 Family PCI Fast Ethernet NIC - Packet Scheduler Miniport
IP Address: 192.168.2.45
Subnet Mask: 255.255.255.0
Default Gateway: 192.168.2.1
DHCP Enabled: Yes
DHCP Server: 192.168.2.1
Lease Obtained: Tue Sep 19 23:42:41 2006
Lease Expires: Mon Jan 18 18:14:07 2038
DNS Servers: 192.168.2.1
Network Connection Information
Active Connection: (none)
Connected: No
Online: No
Using Modem: Yes
Using LAN: No
Using Proxy: No
SSL 3.0 Support: Enabled
TLS 1.0 Support: Enabled
Firewall Information
Windows Firewall is off.
Connection attempt to Apple web site was successful.
Connection attempt to iTunes Store was successful.
Secure connection attempt to iTunes Store was successful.
Any help would be great.
THanks,
Z.Hi, I have found this answer in a post and it has just worked for me.
Here is the solution:
1) Open Internet Explorer.
2) Go to Tools->Internet Options.
3) Go the the Connections tab.
4) Click on Lan Settings.
5) Check the box that says "Automatically detect settings."
6) Apply/OK out and close IE.
7) Go back to iTunes and try it again. You may have to restart the program. -
Hi,
Need to know if someone can hack into my MacBook Pro even if it's not connected to the internet and both Wi-fi and Bluetooth services are off? Can someone enter my system even if the settings at System Preferences > Sharing are all off?Jose Alessandro wrote:
Need to know if someone can hack into my MacBook Pro even if it's not connected to the internet and both Wi-fi and Bluetooth services are off? Can someone enter my system even if the settings at System Preferences > Sharing are all off?
Yes,
Through Bonjour, Apple's open source zero configuration networking.
https://developer.apple.com/bonjour/
http://flylib.com/books/en/2.434.1.105/1/
And you can't turn it off or your computer won't work, however saving grace is the hacker has to be pretty close to your machine to do it. -
AirPort says 'connected' but Safari says 'not connected to the internet'
I'm stumped.
I just replaced a failed HD. Installed OS from original disk. Airport shows strong signal and says "connected" but when trying to open Safari or check for software updates I receive a 'you're not connected to the internet' message.
Remember I had upgraded to Snow Leopard, so just installed that from disk as well. Same situation with the attempts to wirelessly connect.
Note - all other computers, smart phones, etc in the house can still connect wirelessly. When I connect the MacBook via the ethernet cable, it's fine. Problem is only with wireless connection.
Service is Verizon Fios. Have tried repeatedly restarting the router.
Any other suggestions?John,
Yes, I've been running Software Update frequently over the last 24 hours (needed to update all the software on that new HD) said there were no updates at last check. However, followed link you provided above and installed the Combo update.
Was hopeful on initial restart after that install, as I rec'd a message to the effect of: "none of your preferred networks are connected". Selected my home network (which was listed and with strong signal), entered password and same result - not connected to the internet.
Took your advice above and returned to "Using DHCP" setting. Inital response was "no ip address" and then after short time, "self assigned ip address" "will not be able to connect to the internet". Tried "renew DHCP lease" and continually receive same result. All very frustrating.
My next step will be to try and connect wirelessly on a friend or family member's network (my local Apple store is a bit far away. Easier for me to visit the ones near my office during the work week).
If I am able to connect on another's network, does that indicate it's an issue with my router?
If I am UNABLE to connect on another's network, does that indicate it's an issue with my laptop?
This is so disappointing - the replacement of the HD was so easy, as was the reinstalling of software. This connection issue is souring what was a relatively painless and quick experience.
Thank you again,
Christine -
Can't connect download windows support software because you are not connected to the internet
I currently am having trouble downloading the windows support software for boot camp 4.0. Whenever I try to download it, i get a pop up saying I'm not connected to the internet. So it gives me an option to go through network diagnostics, and it says my connection is up and runnin perfectly. so i hit try again on the pop up, and the pop up reapears, again and again. my software is all up to date, I have a lower end 15'' macbookpro from august 2011, running osx lion, and 8 gb of ram. I have restarted my computer, my router and I continuously keep getting the same pop up error. When i first got my macbookpro, i was able to download the support software perfectly fine, but now its not even letting me get a crack at downloading it.
please help, thank you!Sounds like you are wired to modem/router directly, yes?
I know that the servers for Windows Boot Camp can be flaky slow impossibly buggy and even off line at times. One of the pitfalls of always on always connected - what if. I like physical media or alternatives.
And there is no standalone place to download outside of Boot Camp Assistant.. -
I have downloaded itunes 64bit but when I open it, it says I am not connected to the internet
I downloaded itunes 64bit for windows and it downloaded sucessfully. However, when I try to do anything like connecting to the store, I get a message that I am not connected to the internet. Can someone help me with this problem?
Microsoft Windows 7 x64 Home Premium Edition Service Pack 1 (Build 7601)
eMachines ET1331G
iTunes 10.4.1.10
QuickTime 7.7
FairPlay 1.12.20
Apple Application Support 1.5.2
iPod Updater Library 10.0d2
CD Driver 2.2.0.1
CD Driver DLL 2.1.1.1
Apple Mobile Device 3.4.1.2
Apple Mobile Device Driver not found.
Bonjour 3.0.0.2
Gracenote SDK 1.9.1.485
Gracenote MusicID 1.9.1.102
Gracenote Submit 1.9.1.133
Gracenote DSP 1.9.1.43
iTunes Serial Number 003DADA00303F6B0
Current user is not an administrator.
The current local date and time is 2011-08-29 08:01:10.
iTunes is not running in safe mode.
WebKit accelerated compositing is enabled.
HDCP is not supported.
Core Media is supported.
Video Display Information
NVIDIA , NVIDIA GeForce 6150SE nForce 430
**** External Plug-ins Information ****
No external plug-ins installed.
iPodService 10.4.1.10 (x64) is currently running.
iTunesHelper 10.4.1.10 is currently running.
Apple Mobile Device service 3.3.0.0 is currently not running.
**** Network Connectivity Tests ****
Network Adapter Information
Adapter Name: {189A7EA4-E3E5-4BEB-805A-E0A751964664}
Description: NVIDIA nForce 10/100 Mbps Ethernet
IP Address: 192.168.1.127
Subnet Mask: 255.255.255.0
Default Gateway: 192.168.1.1
DHCP Enabled: Yes
DHCP Server: 192.168.1.1
Lease Obtained: Mon Aug 29 07:32:05 2011
Lease Expires: Tue Aug 30 07:32:05 2011
DNS Servers: 209.18.47.61
209.18.47.62
192.168.1.1
Active Connection: Cancel
Connected: No
Online: No
Using Modem: No
Using LAN: No
Using Proxy: No
SSL 3.0 Support: Enabled
TLS 1.0 Support: Disabled
Firewall Information
Windows Firewall is on.
iTunes is NOT enabled in Windows Firewall.
Connection attempt to Apple web site was unsuccessful.
An unknown error occurred (-50).
Basic connection to the store failed.
An unknown error occurred (-50).
Connection attempt to Gracenote server was successful.
An unknown error occurred (-50).
iTunes has never successfully accessed the iTunes Store.
-
since my ipod updaded to ios8 its not connecting to the internet i've tried evrting but still not working plzz help
Does the iOS device connect to other networks? If yes that tend to indicate a problem with your network.
Does the iOS device see the network?
Any error messages?
Do other devices now connect?
Did the iOS device connect before?
Try the following to rule out a software problem:
- Reset the iOS device. Nothing will be lost
Reset iOS device: Hold down the On/Off button and the Home button at the same time for at
least ten seconds, until the Apple logo appears.
- Power off and then back on your router
.- Reset network settings: Settings>General>Reset>Reset Network Settings
- iOS: Troubleshooting Wi-Fi networks and connections
- Wi-Fi: Unable to connect to an 802.11n Wi-Fi network
- iOS: Recommended settings for Wi-Fi routers and access points
- Restore from backup. See:
iOS: How to back up
- Restore to factory settings/new iOS device.
If still problem and it does not connect to any networks make an appointment at the Genius Bar of an Apple store since it appears you have a hardware problem.
Apple Retail Store - Genius Bar -
Is there a way of transferring information from word processing apps to a laptop that is not connected to the Internet?
Yes - but - you need an app that supports file sharing and you still need iTunes on a computer, or you need an app like Folder Plus that lets you mount the iPad like a USB drive. You need the helper app on the computer as well.
iOS: About File Sharing
File Manager - Folder Plus for iPhone, iPod touch, and iPad -
Itunes say's I'm not connected to the internet
Aright well i have a ipod stuck in recovery mode. (boot loop) but i cant fix it because itunes says I'm not connected to the Internet.
I've done ton's of research and tried everything.
-Enable Itunes threw my firewall
-Uninstall and reinstall itunes
-Went to LAN settings on Internet properties and checked the "automatically detect settings" box
I Don't have Norton installed or anything else to my knowledge. I've ran out of ideas and help..
Help me out please? it would be greatly appericaited.Ok well i restarted my modem, that didn't work.
Im not running "The Open DNS" that didn't seem to work either
im going to provide the results from me running itunes diagnostics. maybe that could give you a little more helpful information
Microsoft Windows Vista Home Premium Edition Service Pack 2 (Build 6002)
Compaq-Presario GZ619AA-ABA SR5302FH
iTunes 11.0.5.5
QuickTime not available
FairPlay 2.4.14
Apple Application Support 2.3.4
iPod Updater Library 10.0d2
CD Driver 2.2.3.0
CD Driver DLL 2.1.3.1
Apple Mobile Device 6.1.0.13
Apple Mobile Device Driver 1.64.0.0
Bonjour 3.0.0.10 (333.10)
Gracenote SDK 1.9.6.502
Gracenote MusicID 1.9.6.115
Gracenote Submit 1.9.6.143
Gracenote DSP 1.9.6.45
iTunes Serial Number 0014C02009A39348
Current user is not an administrator.
The current local date and time is 2013-09-14 15:13:56.
iTunes is not running in safe mode.
WebKit accelerated compositing is enabled.
HDCP is not supported.
Core Media is not supported. (16005)
Video Display Information
Intel Corporation, Intel(R) 82945G Express Chipset Family
**** External Plug-ins Information ****
No external plug-ins installed.
**** Network Connectivity Tests ****
Network Adapter Information
Adapter Name: {91DF055A-D078-43DF-BC49-47F731F5CCBD}
Description: Realtek RTL8101E Family PCI-E Fast Ethernet NIC (NDIS 6.0)
IP Address: 10.0.0.2
Subnet Mask: 255.255.255.0
Default Gateway: 10.0.0.1
DHCP Enabled: Yes
DHCP Server: 10.0.0.1
Lease Obtained: Sat Sep 14 15:05:08 2013
Lease Expires: Sat Sep 21 15:05:08 2013
DNS Servers: 208.67.222.222
208.67.220.220
Active Connection: LAN Connection
Connected: Yes
Online: Yes
Using Modem: No
Using LAN: Yes
Using Proxy: No
Firewall Information
Windows Firewall is on.
iTunes is NOT enabled in Windows Firewall.
Connection attempt to Apple web site was unsuccessful.
The network connection timed out.
Basic connection to the store failed.
The network connection timed out.
Connection attempt to Gracenote server was successful.
The network connection timed out.
Last successful iTunes Store access was 2011-11-17 12:13:14.
**** CD/DVD Drive Tests ****
No drivers in LowerFilters.
UpperFilters: GEARAspiWDM (2.2.3.0),
E: TSSTcorp CD/DVDW TS-H653L, Rev 0514
Drive is empty.
**** Device Connectivity Tests ****
iPodService 11.0.5.5 is currently running.
iTunesHelper 11.0.5.5 is currently running.
Apple Mobile Device service 3.3.0.0 is currently running.
Universal Serial Bus Controllers:
Intel(R) 82801G (ICH7 Family) USB Universal Host Controller - 27C8. Device is working properly.
Intel(R) 82801G (ICH7 Family) USB Universal Host Controller - 27C9. Device is working properly.
Intel(R) 82801G (ICH7 Family) USB Universal Host Controller - 27CA. Device is working properly.
Intel(R) 82801G (ICH7 Family) USB Universal Host Controller - 27CB. Device is working properly.
Intel(R) 82801G (ICH7 Family) USB2 Enhanced Host Controller - 27CC. Device is working properly.
No FireWire (IEEE 1394) Host Controller found.
Most Recent Devices Not Currently Connected:
iPod touch (2nd generation) running firmware version 4.2.1
Serial Number: 9E1104NU75J
iPhone 4 (CDMA) running firmware version 6.1.3
Serial Number: C8QKW1AYDPNG
**** Device Sync Tests ****
No iPod, iPhone, or iPad found.
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