NOT CRASHING BUT QUITTING??
Hey all I'm reposting this as my activation was not an issue. All of my products are registered and chat support didn't help at all. Before calling adobe I thought I'd turn to your collective genius.
Recently all of my creative suite apps have been crashing right as I open them. I'll click Photoshop (32 bit and 64 both have this issue) and everything loads except for the dialogue box that asks if this is a new project, opening recent projects, etc. Right then as it is trying to load those things, it simply crashes. It doesn't just crash though it seems like a force quit. Once I was able to open up a project before it closed and drew something on it. It then asked me if I wanted to save the changes made. The program stayed open until I saved the new project or clicked no. However immediately after saving the program would then close.
TL;DR The Creative suite apps are "force quitting" more so than crashing. If I open a project and manage to make a change before it auto quits itll ask if I want to save changes or not before photoshop quits. No other option, no cancel, no x in the box, I cant cntrl w close the dialogue its just yes or no.
System:
Asus 2013 Machine Windows 8 (not 8.2 or whatever the new one is that is constantly harassing me to upgrade in the window store)
i7 8gb ram
I have uninstalled and reinstalled MULTIPLE times as well as updated all my software. Ive done it via the uninstaller as well as from my control panel and nothing has worked. Can anyone help me?
Also as a side note I got these programs from my university (UC Berkeley)
This is all I could find
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Safari 3.0.4 on OS 10.5.1 not crashing but browser windows DISAPPEAR! Help!
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Here is my problem:
I'm using Safari 3.0.4 that came with the Leopard 10.5 disk I installed on my laptop. Safari was working fine for a good couple weeks and then suddenly it began acting strange indeed.
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First: In Safari go into preferences and select the "security" tab. Uncheck "Enable Plug-ins"
This fixed a lot of bugs for me !
Second: If that worked than you just need to go to Hard Drive/Library/Internet Plug-Ins
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I have not had problems with any other programs. -
Some programs crash but not in safe mode or for guest user
Hoping that some talented and kind Mac wizard will help me solve a bizarre problem: Some but not all of my programs have started crashing immediately upon launch, but not in safe mode, nor when I log in as a guest user.
The problem began on February 5th, right after I installed an update to my OS (bringing it up to version 10.7.3), which included an update to the firmware for my computer, a Mac mini from mid-2010. The programs that began crashing upon launch *may* be those that were open at that time, but I can’t be sure. They include Adobe Reader, Picasa, Word for Mac, and a sweet little utility called uCalendarX.
Specifically what happens with, say, uCalendarX, is this: After I launch it, nothing appears on screen for a few seconds, and then comes a message that it is trying restore its windows, with a choice of whether to attempt restoring them or not. After a few more seconds comes the news that it has quit unexpectedly. The first several dozen lines of the crash log appear at the end of this posting.
So far my troubleshooting has revealed the following:
(a) When I reboot in safe mode, the programs that crash now work normally.
(b) When I boot the usual way but log on a guest user, the programs that crash now work normally.
(c) Fully emptying the trash made no difference.
(d) The problem was not solved by restoring my hard drive (via Time Machine) to its state the day before I downloaded that update to the OS and the firmware. (This was a drastic step, the intervention of last resort, and I was sure it would work. But no. Perhaps I did not go back far enough for the restoration.)
(e) Deleting the plist files and plist.lockfiles made no difference.
(f) Deleting the files for the app under Saved Application States made no difference.
(g) Disabing the user’s font cache (as happens in safe mode) made no difference.
(h) Uninstalling Adobe Reader, emptying the trash, downloading the latest version, and installing that made no difference – this latest version newly installed continues to crash (but not for a guest user, nor for me, the administrator, in safe mode).
(i ) Repairing permissions on the hard drive made no difference.
I will be mighty grateful for a solution to this perplexing, vexing problem!
B.t.w., I don’t know Unix but was able to do all those (fruitless) interventions listed above.
Gordon Bear
Ramsey NJ U S A
The log from one of the many crashes of uCalendarX begins as follows:
Process: uCalendarX [750]
Path: /Applications/uCalendarX 3.2.3/uCalendarX 3-2-3.app/Contents/MacOS/uCalendarX
Identifier: com.riuz.ucalendarx
Version: 3.2.3 (3.2.3)
Code Type: X86 (Native)
Parent Process: launchd [289]
Date/Time: 2012-02-20 00:38:48.931 -0500
OS Version: Mac OS X 10.7.3 (11D50b)
Report Version: 9
Interval Since Last Report: 2463 sec
Crashes Since Last Report: 3
Per-App Interval Since Last Report: 30 sec
Per-App Crashes Since Last Report: 3
Anonymous UUID: 0CA8DA26-8927-4AC3-B35F-3B2E9FD65A8E
Crashed Thread: 4
Exception Type: EXC_BAD_ACCESS (SIGSEGV)
Exception Codes: KERN_INVALID_ADDRESS at 0x000000008bcc45ab
External Modification Warnings:
Thread creation by external task.
VM Regions Near 0x8bcc45ab:
CoreServices 0000000004fd0000-00000000051ee000 [ 2168K] rw-/rwx SM=COW
-->
__TEXT 000000008fe52000-000000008fe85000 [ 204K] r-x/rwx SM=COW /usr/lib/dyld
Application Specific Information:
objc[750]: garbage collection is OFF
Thread 0:: Dispatch queue: com.apple.main-thread
0 libsystem_kernel.dylib 0x920136e6 __open + 10
1 libFontParser.dylib 0x9cc5b403 TFileDescriptorContext::TFileDescriptorContext(char const*) + 77
2 libFontParser.dylib 0x9cc5b1c5 TFileDataReference::TFileDataReference(char const*) + 65
3 libFontParser.dylib 0x9cc5b056 TFileDataSurrogate::TFileDataSurrogate(char const*, bool) + 136
4 libFontParser.dylib 0x9cc59af3 TFont::CreateFontEntitiesForFile(char const*, bool, TSimpleArray<TFont*>&, bool, short, char const*) + 2581
5 libFontParser.dylib 0x9cc58a7a FPFontCreateFontsWithPath + 193
6 libCGXType.A.dylib 0x950164b0 create_private_data_with_path + 26
7 com.apple.CoreGraphics 0x95349ecf CGFontCreateFontsWithPath + 33
8 com.apple.CoreGraphics 0x95349b09 CGFontCreateFontsWithURL + 442
9 com.apple.CoreText 0x90e1c1aa TCGFont::TCGFont(__CFURL const*, bool) + 90
10 com.apple.CoreText 0x90e1bfb2 TCGFontCache::CopyFont(__CFURL const*) const + 92
11 com.apple.CoreText 0x90e1be6c TBaseFont::CopyNativeFont() const + 50
12 com.apple.CoreText 0x90e1bd6f TTableStore::CopyTable(unsigned int, TCFRetained<__CFData const*>&) + 81
13 com.apple.CoreText 0x90e1bade TBaseFont::CopyTable(unsigned int) const + 72
14 com.apple.CoreText 0x90e1ba0f TcmapTable::TcmapTable(TBaseFont const&) + 31
15 com.apple.CoreText 0x90e1b8fd TBaseFont::GetGlyphsForCharacterRange(CFRange, unsigned short*) const + 27
16 com.apple.CoreText 0x90e1b79b TASCIIDataCache::TASCIIDataCache(TBaseFont const*) + 83
17 com.apple.CoreText 0x90e1b70f TBaseFont::CreateASCIIDataCache() const + 47
18 com.apple.CoreText 0x90e1b690 TFont::InitAdvanceCache() const + 42
19 com.apple.CoreText 0x90e1b4ad TASCIIEncoder::Encode() + 45
20 com.apple.CoreText 0x90e4433f TGlyphEncoder::EncodeChars(CFRange, TAttributes const&, TGlyphList<TDeletedGlyphIndex>&, TGlyphEncoder::Fallbacks) + 925
21 com.apple.CoreText 0x90e19ff6 TTypesetterAttrString::Initialize(__CFAttributedString const*) + 322
22 com.apple.CoreText 0x90e19b9d CTLineCreateWithAttributedString + 47
23 com.apple.HIToolbox 0x963d2b2d TCoreTextEngine::LayoutSingleLine(THIThemeTextInfo*, float) + 23
24 com.apple.HIToolbox 0x963d2a9a TCoreTextEngine::Layout(THIThemeTextInfo*, float, float, TextLayoutType) + 64
25 com.apple.HIToolbox 0x963ad2c9 TCoreTextEngine::VerifyLayout(THIThemeTextInfo*, float, float, LayoutIntent) + 309
26 com.apple.HIToolbox 0x96410b0a TCoreTextEngine::GetThemeTextDimensions(float, THIThemeTextInfo*, float*, float*, float*) + 54
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29 com.apple.HIToolbox 0x963d1ca3 HIMenuBarView::MeasureMenuTitle(MenuData*, unsigned char, float*, int, unsigned char*) + 451
30 com.apple.HIToolbox 0x963d1a49 HIMenuBarView::MeasureAppMenus() + 261
31 com.apple.HIToolbox 0x963abb5d HIMenuBarView::EnsureBarLayout() + 489
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34 com.apple.HIToolbox 0x963aaa42 HIView::SendDraw(short, OpaqueGrafPtr*, __HIShape const*, CGContext*) + 124
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36 com.apple.HIToolbox 0x964398b9 HIView::RecursiveDrawComposited(__HIShape const*, __HIShape const*, unsigned long, HIView*, CGContext*, unsigned char, float) + 1509
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39 com.apple.HIToolbox 0x9643ad7b HIView::Render(unsigned long, CGContext*) + 45
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43 com.apple.HIToolbox 0x96399b09 _GetMenuBarWindow + 872
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47 com.apple.HIToolbox 0x963cd42a _ZL21UpdateAggregateUIMode21MenuBarAnimationStylehh + 772
48 com.apple.HIToolbox 0x963e38e5 ShowMenuBar + 163
49 com.apple.AppKit 0x001a9cad -[NSApplication finishLaunching] + 1331
50 com.apple.AppKit 0x001a9374 -[NSApplication run] + 142
51 com.apple.AppKit 0x0043d261 NSApplicationMain + 1054
52 com.riuz.ucalendarx 0x00001eea _start + 216
53 com.riuz.ucalendarx 0x00001e11 start + 4Thanks for thinking about my problem. I've already experimented with creating a new user, a co-administrator. The programs don't crash when that account is running, just as they don't crash when the guest-user's account runs. So it seems that the problem is limited to the default user's account, which is the one that was running when I installed the updates to the OS and the firmware. Another clue is that the programs that crash as soon as they are launched are *probably* the ones that were open at that time in that account. Yet deleting Saved Application States does not keep the programs from crashing when next launched.
So the mystery continues, but these additional facts will help with the diagnosis, I hope.
Thanks again for your suggestion.
Gordon -
ToC in CS4 crashes but not in CS3
Hi, i'm new to CS4 and i'm having a huge problem with a ToC in a book, everytime i try to update it, InDesign crashes, without prompting any error message, it just quits and disappears. I thought it had something to do with my document, though i couldn't put my finger on it. But this morning i tried with an older CS3 document, opened it in CS4 and it crashes too. It does not crash in CS3. Even more strange, i did another new document to build another ToC (in case it was my document that was corrupt or something) and it was working fine... but all of a sudden it stopped working and started crashing, i didn't make any changes, just reupdated it
Is there something that changed drastically in how InDesign handles the ToC? Maybe i'm doing something wrong since i kind of just figured it would work the same as in CS3.
Or maybe it's because we're still using MAC OS 10.4 ??
Any help would be wonderful!
Thanks in advance.humm maybe my message was confusing, it's the native CS4 file that is crashing, in my book (book panel) in CS4.
The test i did was to take a native CS3 document, opened it in CS4 and it started crashing too, while the same document would not crash in CS3.
Therefore my problem is with eitheir native and/or converted file in CS4...
though you make me think, i'm gonna try to export my book in INX just for fun and open it in CS3 see if still crashes... though it will not be a long term solution because we noticed that converted INX files tend to have textbox lenght issues...
edit : after the test above, i now confirm that my problem is with CS4, because when i export my CS4 document into a CS3 (inx) one, my ToC works fine
and we cannot use CS3 for that document, it needs to be in CS4... -
As said above, after updating to 37.0.1, Firefox is OK but when I close it sometime (not always) a message says it crashed, but it never actually crashed.
Thanks & best regards
Silvano Arienti
Milano ItalyI agree with you. adobe sometimes crashes(has been doing this as long as I can remember). But, i think it is another problem with firefox. This was not happening before 37.0.1
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I meet a problem that firefox happens to crash, but i can not get the dump because it has been uploaded?
Is there any way I can get the dump(Not the raw dump)?This problem is not a pop-up. First of all the problem did not start until Yahoo changed their set up for ads in Yahoo Games.
Once it did start, the ads do not "pop-up", it is a vertical bar that is there all the time. You cannot get rid of it.
By the same token, it is not a Yahoo Problem since the problem does not exist using another server.
Yahoo says it has to do with some add-ons or plug-ins in Firefox that is causing the problem.
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forumnotifierOK I will try to elaborate this time with pictures so it is clear what I am asking and what the issue I am facing is.
The specific option I want to be able to use from within the Adobe Acrobat Pro user interface is
File\Create\Batch Create Multiple Files
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If I drag excel or powerpoint documents onto it and press OK it converts them fine. If I drag MS word documents into it the documents appear in the list but when I click OK it says no files processed.
In the process of troubleshooting I also tried using the Add Files button. That is when I discovered that MS word documents (*.doc, *.docx) are not showing up in the list of supported file types.
The same thing happens when I try converting a single file using the File\Create\Create PDF From File menu item. Just like above the MS word documents do not show up in the list of supported file types.
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Unless I can use the batch convert command as intended by the time my trial period runs out in 13 days I cannot justify buying this software. If converting the documents one at a time was acceptable I would just use Save As PDF from within MS Word which works just fine. I need the batch convert function so I can convert my whole library of word documents to PDF at once.
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Regards,
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You have 10.6 on that machine, I suggest you stick with it for performance, third party hardware and software reasons as long as possible.
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http://roaringapps.com/apps:table
Far as your Safari problem do these things until it's resolved:
1: Software Update fully under the Apple menu.
2: Check the status of your plug-ins and update (works for all browsers) also install Firefox and see if your problems continue. You should always have at least two browsers on the machine just in case one fails.
https://www.mozilla.org/en-US/plugincheck/
Flash install instructions/problem resolution here if you need it.
How to install Flash, fix problems
3: Install Safari again from Apple's web site
https://www.apple.com/safari/
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CS3 to CS4/CS5-- Book TOC crashes but not in chapters
Hi, i'm having a conversion problem again,
i'm working within a book (like always) and i have a main TOC, that regroups styles from all the documents, in CS3 i had no problem with it, but in CS4/CS5 it makes ID crash and i have no idea why. the thing that is even more strange is that every document inside the book has its own TOC (with more styles) included, and they do not crash my InDesign. It seems to be only the one that "reads" the styles across the book that do so.
Anybody has an idea why?
i get this error message :
Thanks in advance!
Message was edited by: korinsamaedit that needed a bump :
since my TOC in for the book differs from the TOC in each chapter, i tried importing the one from the chapters (the one that technically doesn't crash)
... but once in the book TOC when i check 'include book documents" ... well... it crashed... so i'm guessing it's not the TOC styles that have a problem but the fact that i'm trying to apply it to the whole book ..... which... is really problematic...
retested the original TOC, just unchecked the "include book documents" and it didn't crash..... i wish there was a detailed crash log so i could understand what's going on... it's kind of ridiculous that i can generate a single document TOC but not the exact same one applied to a book....
soooo the good news is, i can generate each chapter individually and copy/paste into the main TOC, which is good since in earlier version of INDD, copy/pasting TOC made it crash.. and it doesn't anymore
Message was edited by: korinsama -
My iMac does not shutdown but says I have programs open that need to force quit
My iMac does not shutdown but says I have programs open and that I must force quit and will lose changes.
But nothing is open all are shutdown and I dont know is this a problem with the Mac or the software ?Is Preview open? Copy/paste the following into Terminal in Utilities and hit return. Look through the output, which may give you a clue as to what is open.
lsof -l +L -R -V | grep / -
Sometimes when I open firefox, It acts like it is going to crash but does not
I just got the update for firefox 3.6.7 sometimes when I open up firefox; it acts like it is going to crash but does not. If there is to be a problem, I just wanted to let you know. If there is a problem with the update, it should be resolved as soon as possible.
== This happened ==
Not sure how often
== at times when i open firefox, not all the timeHi richard963147,
Thanks for visiting Apple Support Communities.
Start with the troubleshooting tips in this article if your iPod classic does not sync:
iOS: Troubleshooting USB-related alerts when syncing
http://support.apple.com/kb/TS5254
For the steps to reset the iPod classic, see this article:
How to reset iPod
http://support.apple.com/kb/HT1320
Best Regards,
Jeremy -
On my iPad Air Safari crashes and quits when I view a slideshow.
On my iPad Air , Safari crashes and quits when I view a slideshow on an internet site. Sometimes it doesn't crash but the slideshow is freezes. Any idea why?
Try clearing Safari's cache : Settings > Safari > Clear Cookies And Data (Clear Cache on iOS 4) and also Clear History
If that doesn't work then try closing Safari completely and then re-open it : from the home screen (i.e. not with Safari 'open' on-screen) double-click the home button to bring up the taskbar, then press and hold any of the apps on the taskbar for a couple of seconds or so until they start shaking, then press the '-' in the top left of the Safari app to close it, and touch any part of the screen above the taskbar so as to stop the shaking and close the taskbar.
A third option is a reset : press and hold both the sleep and home buttons for about 10 to 15 seconds (ignore the red slider), after which the Apple logo should appear - you won't lose any content, it's the iPad equivalent of a reboot. -
Crash on quit when switching resolutions.
In case there are others out there needing to switch resolutions and have a full screen app running on the desktop with OS X 10.8 and Director 12.
I thought I would share this experience and offer a way of fixing it.
If you use BuddyAPI to change the screen resolution of your project and set the "Full Screen" option in the build settings for your projector. The projector will crash when you use the halt command.
This only happens on OS X 10.8 and you projector is built with Director 12. Director 11 will not have this problem. But as we all know custom fonts will not display properly on OS X 10.7 and 10.8 when the projector is built with Director 10, 11 or 11.5.
By the way it is also important not to use the older baSetDisplay as there will be color palette problems if you have used any art that have reduced palettes.
Rather use baSetMultiDisplay, it works like a charm.
if (the platform contains "Windows") then
isOK = baSetMultiDisplay( "primary", 800 , 600 , 32 , 60 , "temp" , 2 )
else
isOK = baSetMultiDisplay( "primary", 800 , 600 , 32 , 75 , "temp" , 2 )
end if
The fix for the crash is also with the help of BuddyAPI.
If you not set the projector options to "Full Screen" when you reset the monitor's resolution the menu bar will remain, so use BuddyAPI's baHideTaskBar(2) to get rid of it. Now it no longer crashes on Quit.
Hope this can save someone some grief.
Cheers!
Update:
I forgot to mention that now you will the menu bar will appear at the top of the window. To make it dissapear add the following code to your StartMovie script or at the end of your BuddyAPI resolution switch call:
baHideTaskBar(2)
P.S. The reason for the crash however is squarely in Adobe's court as you can see by the crash log below.
Crashed Thread: 0 Dispatch queue: com.apple.main-thread
Exception Type: EXC_BAD_ACCESS (SIGSEGV)
Exception Codes: KERN_INVALID_ADDRESS at 0x0000000009eb435c
VM Regions Near 0x9eb435c:
MALLOC_LARGE (freed) 00000000092bb000-00000000093fb000 [ 1280K] rw-/rwx SM=PRV
-->
VM_ALLOCATE 000000000b9f9000-000000000b9fd000 [ 16K] rw-/rwx SM=PRV
Thread 0 Crashed:: Dispatch queue: com.apple.main-thread
0 libobjc.A.dylib 0x9764b258 fixupSelectorsInMethodList + 27
1 libobjc.A.dylib 0x976419f4 _class_getMethodNoSuper_nolock + 107
2 libobjc.A.dylib 0x976413d1 lookUpMethod + 235
3 libobjc.A.dylib 0x976412e1 _class_lookupMethodAndLoadCache3 + 47
4 libobjc.A.dylib 0x97640ac1 objc_msgSend + 81
5 com.apple.HIToolbox 0x93d949bb _InvokeEventHandlerUPP(OpaqueEventHandlerCallRef*, OpaqueEventRef*, void*, long (*)(OpaqueEventHandlerCallRef*, OpaqueEventRef*, void*)) + 36
6 com.apple.HIToolbox 0x93c1c394 DispatchEventToHandlers(EventTargetRec*, OpaqueEventRef*, HandlerCallRec*) + 1343
7 com.apple.HIToolbox 0x93c1b780 SendEventToEventTargetInternal(OpaqueEventRef*, OpaqueEventTargetRef*, HandlerCallRec*) + 430
8 com.apple.HIToolbox 0x93c1b5ca SendEventToEventTargetWithOptions + 94
9 com.apple.HIToolbox 0x93dd6204 SendMenuPopulate(MenuData*, OpaqueEventTargetRef*, unsigned long, double, unsigned long, OpaqueEventRef*, unsigned char*) + 370
10 com.apple.HIToolbox 0x93def1fd PopulateMenu(MenuData*, unsigned long) + 92
11 com.apple.HIToolbox 0x93dedd93 FindItemByCommand(MenuData*, unsigned long, unsigned char, unsigned long*, MenuData**, unsigned short*) + 47
12 com.apple.HIToolbox 0x93dedf85 FindItemByCommand(MenuData*, unsigned long, unsigned char, unsigned long*, MenuData**, unsigned short*) + 545
13 com.apple.HIToolbox 0x93dedf85 FindItemByCommand(MenuData*, unsigned long, unsigned char, unsigned long*, MenuData**, unsigned short*) + 545
14 com.apple.HIToolbox 0x93dedc1f _GetIndMenuItemWithCommandIDWithOptions(MenuData*, unsigned long, unsigned long, unsigned char, MenuData**, unsigned short*) + 110
15 com.apple.HIToolbox 0x93c6b761 GetIndMenuItemWithCommandID + 99
16 com.apple.HIToolbox 0x93ecc757 InvalidateLiveMenu() + 82
17 com.apple.HIToolbox 0x93ecc8de RemoveWindowFromWindowMenu(WindowData*) + 58
18 com.apple.HIToolbox 0x93c33634 _ShowHideWindows + 816
19 com.apple.HIToolbox 0x93c332ff ShowHide + 44
20 com.apple.HIToolbox 0x93c0d1ac WindowData::Destruct() + 160
21 com.apple.HIToolbox 0x93c21ad8 HIObject::__Deallocate(void const*) + 34
22 com.apple.CoreFoundation 0x96e545d9 CFRelease + 873
23 com.apple.HIToolbox 0x93c21934 HIObject::Release() + 20
24 com.apple.HIToolbox 0x93eb85e6 DisposeWindow + 29
25 com.adobe.director_12_0.IMLLib.framework 0x0063a1a4 imWindowDispose + 247
26 com.adobe.director_12_0.IMLLib.framework 0x0063a257 0x600000 + 238167
27 com.adobe.director_12_0.IMLLib.framework 0x0061eb8d imShutDown + 100
28 com.adobe.director_12_0.ProjLib.framework 0x000aadfd 0xa7000 + 15869
29 com.adobe.director_12_0.ProjLib.framework 0x000a9bae ProjectorMain + 1165
30 D&D2_stub_SP_v1_2 0x00002d5f 0x1000 + 7519
31 D&D2_stub_SP_v1_2 0x00001d29 0x1000 + 3369
32 D&D2_stub_SP_v1_2 0x00001c58 0x1000 + 3160Thank you everyone for your comments and help. We had to push the release back two weeks for many reasons, some of them this issue.
But I thought my solution would be good to know for people. For the record I was attempting to edit at 4k with imported RED files converted to optimized media. What I didn't realize is that some of those clips were actually shot at 5 or 6k. I think that was one problem in and of itself, so I converted my projects to 1080p. Still got memory errors though.
So I think what solved the issue was when I flushed the cache by moving it outside the library. I think FCP had crashed while doing background renders from choking on some of the odd clips. I believe that corrupted some of the cache system, and wasn't fixed even when regenerating the cache files.
So I went to project settings and set the project cache to be outside of my project file in a folder I created. When doing so you are prompted to decide whether or not to move your current cache. I didn't, and this forced it to re-reender all those clips (but not the original optimized or proxy media). This seemed to clear up every problem I was having with Final Cut Running Out of Memory problems. I bet it was the cache, but could have been related to the mixed resolutions.
So I thought this might helpful to others searching this forum, and thanks again for everyone's help!
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