Not deleting e-mails from BB when deleted from Inbox

Hi there -
I have one person with this issue out of 90+ on the server running just fine. I have a BB Curve 8310 (running version 4.5.0.110) which is not deleting any e-mails after the user deletes them from his outlook 2003 client. The reconciliation setting is set to Delete on Mailbox and handheld with mailbox wins for conflicts. The service provider is AT&T.
Does anyone have any idea as to why this is happening or what I can look at? As I said he is the only one with this issue and the BES server is running BlackBerry Manager version is 4.1. {Yeah I know this is old and I'm looking into how to upgrade the version.}
Any ideas or hints will be greatly appreciated.

Hello laydeedi and welcome to the forums.
Have you tested this using OWA?
Are tasks and memo's syncing properly?
Have a look at the below KB and run the test from OWA, not from the Outlook 2003 client.
KB15838
Title:
How to verify that wireless email reconciliation is working
correctly
http://www.blackberry.com/btsc/search.do?cmd=displayKC&docType=kc&externalId=KB15838&sliceId=1&docTy...
Let me know the results!
SR
-SR
Come follow your BlackBerry Technical Team on twitter! @BlackBerryHelp
Be sure to click Kudos! for those who have helped you.Click Solution? for posts that have solved your issue(s)!

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Screen Shot: http://cid-31ba948d0da4d57e.skydrive.live.com/self.aspx/.Public/Error%20-%20Not%20Able%20to%20Send%20Mail%20from%20OWA%202010.docx
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Screen Shot (Same As Above): http://cid-31ba948d0da4d57e.skydrive.live.com/self.aspx/.Public/Error%20-%20Not%20Able%20to%20Send%20Mail%20from%20OWA%202010.docx
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Hi Subhash,
I have done the troubleshooting but I didn't find any problem at server side. I will send you mail also with all EXBPA report and as well DC, HC and Mailbox servers' Application Log and System Log.
Below are the questions's answers which was asked by you:
1.     Please check whether you can send email via Outlook.
I am not able to open the MS Outlook. Please check all details in this thread : http://social.technet.microsoft.com/Forums/en-US/exchange2010/thread/c491c5c7-7d6f-48ff-97fa-6bf83d94e53c
2.     Please run EXBPA to have a health scan.
I have run the EXBPA and didn't see any critical Problem. I have took the screen shot and report. Please have a look in below screen shot link:
a. http://cid-31ba948d0da4d57e.skydrive.live.com/self.aspx/.Public/EXBPA.docx                                                                            - Final Report
b. http://cid-31ba948d0da4d57e.skydrive.live.com/self.aspx/.Public/ExBPA.BaseLine.200906270226501077.data.xml                        - Baseline Health Check
c. http://cid-31ba948d0da4d57e.skydrive.live.com/self.aspx/.Public/ExBPA.Connectivity%20Test.200906270223318201.data.xml      - Connectivity Check
d. http://cid-31ba948d0da4d57e.skydrive.live.com/self.aspx/.Public/ExBPA.Health%20Check.200906270125477730.data.xml            - Health Check with 2 Hr. Baseline option
e. http://cid-31ba948d0da4d57e.skydrive.live.com/self.aspx/.Public/ExBPA.Permission%20Check.200906270224343377.data.xml      - Permission Report
The error which I received in EXBPA, that allready ignored by you and told that it is bug in EXBPA. Have a look here: http://social.technet.microsoft.com/Forums/en-US/exchange2010/thread/d4bb03bb-db84-4a8b-83ba-19937d7dcacf
3.     Please check application log, whether any error event logged there. They could come from ADAccess related error or etc.
I didn't see any ADAccess event on the server. For this I have left my lab PC open and I will check again.
4.     We find that if mail .que gets corrupt, then this issue will occur, please try to move the affected user to another store and then test the issue.
I am facing this problem with all users (7 users). Anyway I moved one user from one server Mailbox Database (2mbx2010) to Other Server Mailbox Database (mbx2010). After that
a) Rebooted the Workstation
b) Login successfully with same user.
c) Delete the Old MS Outlook Profile
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e) Tried to login in MS Outlook and got the same error. : http://social.technet.microsoft.com/Forums/en-US/exchange2010/thread/c491c5c7-7d6f-48ff-97fa-6bf83d94e53c
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5.     I noticed that you test the issue after you close outlook. I recommend you to reboot your pc and then access
mailbox via OWA to test the issue.
I tried you suggested option, but sorry it also couldn't help.
6. You also check your disk space.
     All Servers have Enough Disk Space. Check the EXBPA Report.
7. You may run EXTRA to get log information for further troubleshooting.
Need more time for this.
8. Please save application log, system log as *.evt file, then send them with EXTRA,EXBPA report to [email protected] .
   I have sent it as your mentioned mail address OR, you can get the mentioned log from below link also:
   a) http://cid-31ba948d0da4d57e.skydrive.live.com/self.aspx/.Public/WDC2010%7C_APPLICATION.evtx           - DC/GC Application Log
   b) http://cid-31ba948d0da4d57e.skydrive.live.com/self.aspx/.Public/WDC2010%7C_SYSTEMEVENT.evtx          - DC/GC System Log
   c) http://cid-31ba948d0da4d57e.skydrive.live.com/self.aspx/.Public/HC2010%7C_APPLICATION.evtx              - Hub/Client Application Log
   d) http://cid-31ba948d0da4d57e.skydrive.live.com/self.aspx/.Public/HC2010%7C_SYSTEM.evtx                      - Hub/Client System Log
   e) http://cid-31ba948d0da4d57e.skydrive.live.com/self.aspx/.Public/MBX2010%7C_Application.evtx                - Mailbox Application Log
   f) http://cid-31ba948d0da4d57e.skydrive.live.com/self.aspx/.Public/MBX2010%7C_System.evtx                      - Mailbox System Log
There will be some error log you will be that the system is not able to communicate with DC/DC, MBX or HC at everyday around 3 AM or some time 6 PM Evening also. These error came because I have installed VM on Windows 7 Workstation and after 45 min or one hrs. if I don't work on PC, then pc goes to sleep. so you may ignore these alerts.
I hope my answer will give you some clue and I expect more help from your side.
With Best Regards
Shambhu Sharma

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