Not detected by windows or itunes

My ipod is detected by my laptop because it makes the sound that tells me I have connected something in the USB port and I can also safely remove the ipod through the little icon in the bottom right of my screen (not in itunes or windows explorer). I use my ipod as a hard drive and it does not show up in My Computer or in itunes. It still charges though. I have reinstalled itunes, the ipod setup, and reset the ipod and still nothing works. I use the ipod as a backup harddrive and have some files that are exclusively on the ipod which is why it would be nice if there was a way to recover the files. I have tried connected my ipod to another computer with itunes to see if it could detect it and it could not. For a little bit, the ipod showed the icon with the folder and the exclamation mark. I have gone through all the steps on this page http://docs.info.apple.com/article.html?artnum=61003 that explains the icon with the folder and exclamation mark. It still plays music and can charge with both the usb cable and the wall charger but it also cant update any of the songs or playlists since it cannot be detected by itunes. Thanks.

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