Not even Apple Genius could help

I have a couple of problems concerning my new itouch, took it into the Apple store on 5th Av yest and the guy spent an hour looking amd was really not helpful.
Last month I (I am a geek) made sure that all songs in my itunes account had artist art (or whatever it is called) I did this by a) doing the auto update available under advanced tab and b) dragging and repasting from Amazon those covers I did not have. I synched my 30MG ipod and all worked beautifully.
I buy an itouch. I synched it to my itunes (I was not in a wireless area and did not register it). It was annoying to find that only one or 2 covers were transpoprted intot he itouch and the rest were the grey album coves with the music note (including stuf recently bought from itunes) Also I noticed that hardly any of my purchased material made it onto my ipod.
I first problem was the art - after about an hour the genius tells me the art files are corrupted - I need to cut them all out - go back to amazon and regrag them in. To his credit on the 2 that we tested this worked but its gonna be a massive bummer - and I dont understand why it works on my old ipod and not the new one.
1 - does anybody know how to get round this - I was going to restore to factory settings and try again
2 - He mentioned some other album programme called cover scout or something whcih might be able to help, does anybody know anything about this programme and whether it would be any good
3 - I am worried about not getting my purchased music onto the ipod - do you think that because i did not register it to the account that I use, it wont pick up the music i have used on that account......
Has anybody else experienced similar problems, the genius i felt did not have a great grasp of the problem..........

Ohnj,
I presume that you are no longer trying to use iCloud for syncing with the "Flat Panel." It will not work since you are using OS X 10.5.8.
Quit iCal, go to your Macintosh HD/Users/yourusername/Library/Calendars folder and remove any/all files with "Cache" as a part of the file name. Then log out/in or restart and see what happens.

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    0x7fff85f08000 - 0x7fff8602dfef com.apple.audio.toolbox.AudioToolbox 1.6.3 (1.6.3) <4DCCD01F-7516-4240-09DC-EE553317D345> /System/Library/Frameworks/AudioToolbox.framework/Versions/A/AudioToolbox
    0x7fff8602e000 - 0x7fff8604eff7 com.apple.DirectoryService.Framework 3.6 (621.4) <969734C3-D21E-2F30-5CBB-D9F23D123643> /System/Library/Frameworks/DirectoryService.framework/Versions/A/DirectoryServi ce
    0x7fff8604f000 - 0x7fff86065fef libbsm.0.dylib ??? (???) <42D3023A-A1F7-4121-6417-FCC6B51B3E90> /usr/lib/libbsm.0.dylib
    0x7fff86066000 - 0x7fff8609eff7 libssl.0.9.8.dylib 0.9.8 (compatibility 0.9.8) <94776929-EF76-D979-5412-940C845BAC5D> /usr/lib/libssl.0.9.8.dylib
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    0x7fff86355000 - 0x7fff8639dff7 libvDSP.dylib 268.0.1 (compatibility 1.0.0) <98FC4457-F405-0262-00F7-56119CA107B6> /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.fr amework/Versions/A/libvDSP.dylib
    0x7fff8639e000 - 0x7fff863dbff7 libFontRegistry.dylib ??? (???) <B63FCC3A-F49E-B42E-6D57-5F59E3A8D8B9> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ ATS.framework/Versions/A/Resources/libFontRegistry.dylib
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    0x7fff87876000 - 0x7fff8792ffff libsqlite3.dylib 9.6.0 (compatibility 9.0.0) <5A15E12A-AE8F-1A36-BBC7-564E7D7AD0FB> /usr/lib/libsqlite3.dylib
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    0x7fff88f72000 - 0x7fff88fb0fef com.apple.DebugSymbols 1.1 (70) <C3D11461-E118-09DB-D9D7-8972B3FD160F> /System/Library/PrivateFrameworks/DebugSymbols.framework/Versions/A/DebugSymbol s
    0x7fff88fb1000 - 0x7fff88fb2fff liblangid.dylib ??? (???) <EA4D1607-2BD5-2EE2-2A3B-632EEE5A444D> /usr/lib/liblangid.dylib
    0x7fff88fb3000 - 0x7fff8903ffef SecurityFoundation ??? (???) <6860DE26-0D42-D1E8-CD7C-5B42D78C1E1D> /System/Library/Frameworks/SecurityFoundation.framework/Versions/A/SecurityFoun dation
    0x7fff89040000 - 0x7fff89045ff7 com.apple.CommonPanels 1.2.4 (91) <4D84803B-BD06-D80E-15AE-EFBE43F93605> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/CommonPanels. framework/Versions/A/CommonPanels
    0x7fff89046000 - 0x7fff8906fff7 com.apple.speech.LatentSemanticMappingFramework 2.7.2 (2.7.2) <2D3B7CF8-DA92-F25D-F2E2-D17C7D7F46E5> /System/Library/Frameworks/LatentSemanticMapping.framework/Versions/A/LatentSem anticMapping
    0x7fff89070000 - 0x7fff89078fff com.apple.iChat.IMUtils 5.0.4 (746) <600FF4B5-0975-D801-7A5A-4D6DD546915E> /System/Library/Frameworks/IMCore.framework/Frameworks/IMUtils.framework/Versio ns/A/IMUtils
    0x7fffffe00000 - 0x7fffffe01fff libSystem.B.dylib ??? (???) <95E02DD0-ADEA-745B-E7FA-ABA064E4658C> /usr/lib/libSystem.B.dylib
    Model: MacBook4,1, BootROM MB41.00C1.B00, 2 processors, Intel Core 2 Duo, 2.4 GHz, 2 GB, SMC 1.31f0
    Graphics: Intel GMA X3100, GMA X3100, Built-In, 144 MB
    Memory Module: global_name
    AirPort: spairportwireless_card_type_airportextreme (0x14E4, 0x88), Broadcom BCM43xx 1.0 (5.10.91.27)
    Bluetooth: Version 2.3.3f8, 2 service, 12 devices, 1 incoming serial ports
    Network Service: AirPort, AirPort, en1
    Serial ATA Device: ST9250827AS, 232.89 GB
    Parallel ATA Device: MATSHITADVD-R UJ-857E
    USB Device: Built-in iSight, 0x05ac (Apple Inc.), 0x8501, 0xfd400000
    USB Device: Bluetooth USB Host Controller, 0x05ac (Apple Inc.), 0x8205, 0x1a100000
    USB Device: Apple Internal Keyboard / Trackpad, 0x05ac (Apple Inc.), 0x022a, 0x5d200000
    USB Device: IR Receiver, 0x05ac (Apple Inc.), 0x8242, 0x5d100000

    Thanks jv!
    Here we go..
    Do you have a second user account on your computer, that has a mail account defined, to see whether the application is crashing for that user, too?
    HAD A GO AT THIS WITH GENIUS BAR - NO GOOD
    Have you tried zipping the Mail and Mail Downloads folders in your $HOME/Library/, then deleting the originals, then launch Mail, in order to see whether it might be something corrupted in your Mail folder? (You can unzip to restore back to what it was before)
    I BEIEVE WE TOOK EVERYTHING OUT AND PUT IT ALL BACK IN AGAIN - STILL NO DICE
    Have you tried reinstalling the OS 10.6.4 combo update (get it at http://support.apple.com/kb/dl1048)? Verify disk using Disk Utility first though, and repair if necessary by booting from the installer DVD and running its Disk Utility (menubar > Utilities after you get past the "choose a language" screen).
    I THINK I HAD A GO AT THIS - MAYBE NOT EXACTLY AS YOU DESCRIBE - WILL HAVE ANOTHER GO
    Have you tried reinstalling Mail from the installer DVD's optional install package? You can select single or multiple applications, Mail being one of them, to (re)install. You will have to rerun the combo update after doing that, though.
    THIS ONE DONE TOO!!
    THANKS FOR YOUR HELP - WILL CONFIRM PROGRESS

  • HT1338 My ipod froze up. I cant do anything not even turn it off.HELP.

    My ipod froze. I can not torn it off. I cant do anything. It has changed pic and dates by itself. Is it dead? Do I need to get a new one? If you could help me figue this problem out it would be Greatly Appreciated.

    If not successful try the remaining items of:
    - iOS: Not responding or does not turn on
    - Also try DFU mode after try recovery mode
    How to put iPod touch / iPhone into DFU mode « Karthik's scribblings
    - If not successful and you can't fully turn the iOS device fully off, let the battery fully drain. After charging for an least an hour try the above again.
    - Try on another computer
    - If still not successful that usually indicates a hardware problem and an appointment at the Genius Bar of an Apple store is in order.
    Apple Retail Store - Genius Bar       

  • Not even Apple can fix my problem-Combo Drive Failed-

    Just to let you know i am still under warrenty i think for a little while longer.
    My Computer has been sent in 2 times already both times it has worked for 2 days then bam dead again. Cd-Combo Drive is recognized. About This Apple-My Info- Disc Burning says you do not have a disc burning drive.
    This computer will not read run or write Cd's and never has since i got it. They replaced the entire dirve the first time the second time they replaced the connector cable.... whats left? Anyone have any ideas? Apple should give me a new computer.. i have to drive half an hour to get to the nearest store then half an hour back so this is really getting to the point where i just want a refund.
    Suggestions? Please....
    I love mac but my PC never did this to me....
    {end of rant}

    Hi ElijahClark,
    Welcome to Apple Discussions
    Alright so you have had the drive replaced twice and it still does not work. Where exactly did you get it sent from? Did you talk to a Mac Genius at the Apple Store? Some things to do:
    Try another Apple Store, get a second opinion. Its like going to the doctors, if a doctor doesn't solve your problem after awhile it is time to think about going to a different one.
    Call Apple. Call Apple Tech Support and explain to them everything that is going on. I am not sure about Apple's policy about replacing computers, but they can probably help you out.
    And the most important thing, stay cool, calm, and collective. Everyday Mac Techs are hassled about problems that they can't fix. For an example, I saw one guy flip out because the Mac Genius couldn't put a new Powerbook logic board right in front of him now. It turns out this guy had not only dropped but split lemonade on the keyboard. They vent on the Techs. When you see a Mac Genius or someone like that, they will not only appreciate it if you are cool and calm, but they will be mostly likely more helpful/patient. Be collective, make sure you fully understand everything that the Tech tells you. I would bring a notebook to write down any notes or questions. Make sure you describe your computers problem as detailed as possible. This will help when you review and think about options.
    I hope that helps,
    Jon
    PS I would talk to an Apple Genius then Apple Phone Support. PCs have a lot more problems in the long run then Macs (my experience). I have seen grown men almost in tears because their PCs are not working properly.

  • Apple Genius Bar help

    I have a stuck power button on my iPod touch 4g any ideas how much it would cost for a apple genius to fix it?
    Thanks!

    If they can just clean it or similar action there is no charge. Otherwise
    Apple will exchange your iPod for a refurbished one for this price. They do not fix yours.
    Apple - iPod Repair price
    A third-party place like the following maybe less. Google for more.
    iPhone Repair, Service & Parts: iPod Touch, iPad, MacBook Pro Screens
    Fix it yourself
    iPod Touch Repair – iFixit

  • Mac book pro 10.5.7 sleep issue..... not even sydney genius bar can help me

    ok hey guys, this is my first ever post on a support forum so please help me out!
    I'll give any specific hardware info if needed later on but this is the basics:
    i have had my mbp for over a year and 6months into it my mbp started going into sleep mode for no reason ...and no im not simple the energy settings are set to never sleep so its not that. Since then i have tried and tested everything under the sun to resolve the issue i have been to the genius bar and booked it in several times, each time they tell me they can not find any problem. I have had the logic board replaced - i have tried removing the p.list files, resetting pram thingy the battery test thing....everything...i have looked on endless forums for a resolution but nothing works!, it will go to sleep at random times generally when im doing alot of things on it it can run fine for days maybe sometime weeks but then its starts playing up again. When it does sleep the screen goes blank and the power light pulses but worst it cuts the internet connection which is terrible coz i have a time capsule and it cuts that link as well and messes that up entirely! sometimes it will just keep cutting out every 20-40 seconds untill i wake it by tapping the space bar or moving my mouse sometimes it just shuts down completely - i have done a compete erase & reinstall but ill b honest i still reinstalled some programs from my backups that cant be downloaded anymore (isquint etc) coz the genius guys said maybe a program is corrupting the hardware but if anyone has any ANY ideas or has the same problem please! tell me - im sure i could add more info n stuff but if u want 2 ask me specifics then i will answer anything to help
    thanx again guys.
    i should say at this point the only relief im getting to stop it from sleeping is if i disconnect the power adapter and use the battery that seems to stop it, but it has crashed(slept) on battery power as well but as of today doing this seems to help ....hasn't crashed since writting this! LOL

    Has anyone got any assumptions on suspect software that may cause my problem??
    I see that louie has a possible response for you. I had forgotten about that problem.
    lastfm, transmission or handbrake. Can anyone confim issues after installing these apps?
    if not these softwares then im convinced im dealing with a power issue.
    I would be doubtful (although not completely dismissive) of anything like these being the source of your problem.
    the genius bar has said it may b an enviromental issue. this also may be the case, tho not so much recently. They said perhaps magnectic fields may cause it 2 go 2 sleep and its true moving my MBP around does seem to settle it for instance if i move it out of my room im yet to see any of my sleep issues occur
    The movement sensor might be involved, as also louie's excellent suggestion of the temp sensor. It is difficult to know how to test these effectively and might need more tools than the GB can muster.
    But i dont live in a electricity tower and i did move my MBP to the other side of my room where it worked for a good month - and then started again with the sparatic sleeping.
    It is hard to disprove a negative. The only way to bring some sort of evidence to the table if there were some such interference would be to use the computer for an extended period away from where you are using it now. If it works without problem in (say) Starbucks or some other neutral area, and then fails within a few minutes of returning to your home, then there is something stronger to work with. Then you can start to track down some external source, I would guess.
    So i will try a safe start as graham had suggetsed as this seems as a simple enough fix - but i do run a time capsule, ext 1TB HD, Wireless mouse etc ..which i presume will not work in safe mode .... and is the idea to just keep safe mode on untill it does crash again or will just starting up on safe mode then restarting solve the issue?
    Time Machine ought to work in Safe Mode; and I would not suggest working that way for a lengthy period of time: just to start it up perhaps to clear something that is interfering. But what you write here is of interest: (A) The HD -- what is it (brand, etc, and how formatted) and how connected; plus the wireless mouse? What brand is that (and I presume you mean Bluetooth)?
    As for A weak diode..I dunno what that is or how 2 check it
    Right. I couldn't either, and most shops won't: they would just replace the board. There is a shop here . . . but that is too far for you.
    i think the battery is ok ..as i said it performs better at this point when i disconnect the power...but not always... i had a terrible day yesterday when it would keep going to sleep everytime i reconnected the power, if i try 2 persist it will keep going back 2 sleep ever 30 seconds untill i eaither just leave it be for a while or untill it just turns off completely!
    That suggests, as I mentioned earlier, something awry with the battery/power combination; especially if the performance is not consistent. A battery should deteriorate gradually, not come and go.
    If it does turn off when i turn it back on it wont even get to the grey apple logo it just keeps turning off after 2-5 seconds (turning off not sleeping)
    so im at a loss why that is!
    No power. You have to wait a while until the power level is brought up to a workable level.
    The power cord seems fine all the pins spring out - the middle spring is smaller than the others tho.
    Mine too. That seems OK.
    Do post those logs. Someone might see the answer.

  • I tried to update my ipad software whilst connected to my computer. There was an error and now my ipad is frozen with a black screen and a white apple. it will not even power up. Help

    I connected my ipad to my laptop in the hopes of dowloading some photos i needed. It invited me to back up my data and update to ios 7.0.6. After 2 hours to download the software it then tried to install it and encountered an error. The ipad is now frozen to a black screen and the apple symbol. i cannot even power it off. What on earth can I do?

    Try:                                               
    - iOS: Not responding or does not turn on
    - Also try DFU mode after try recovery mode
    How to put iPod touch / iPhone into DFU mode « Karthik's scribblings
    - If not successful and you can't fully turn the iOS device fully off, let the battery fully drain. After charging for an least an hour try the above again.
    - Try another cable       
    - Try on another computer                            
    - If still not successful that usually indicates a hardware problem and an appointment at the Genius Bar of an Apple store is in order.
      Apple Retail Store - Genius Bar                              
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