Not for a qualifying product?

I get the msg 'this serial number is not for a qualifying product' when i enter the serial number for my CS3 when trying to upgrade to CS6

bluedre@87 I would recommend contacting our support team as they can verify the serial number you are using.  For the best assistance, I recommend our chat support at http://adobe.ly/yxj0t6.  Our chat representatives can provide a personalized experience to resolve the issue you have described.

Similar Messages

  • Serial Number is not for a qualifying product

    Hello!
    I just purchased a new Windows 8 laptop on which I want to load my existing copy of CS6 (I have the CD). I deactivated it on my old computer and tried to load it on my new one.  I'm receiving the following error message:
    This serial number is not for a qualifying product. Please try another.
    The only CS6 in the list of products to choose from is Adobe Photoshop CS6 Extended and prior versions.
    I verifed under my account on the adobe site that I had registered my copy of CS6.  I'm really not sure what else to do but at this point I'm lost without my Photoshop!!! 
    Thank you for your assistance!
    --AKrubygal

    Apart from contacting customer service maybe this Forum might be a better fit:
    http://forums.adobe.com/community/download_install_setup

  • Error "This serial number is not for a qualifying product..." when installing an upgrade or upsell

    I am trying to open a .indd file.  I am running Adobe InDesign CS5.  I got an error that plugins need to be updated.  When I try to install the updates, I get the error that says: "Error "This serial number is not for a qualifying product..." when installing an upgrade or upsell..."  
    Can someone please help me with what I need to do to be able to open .indd files?
    Thanks,
    Nick

    Those files were created in a later version of InDesign. Have the person that created them save them back via IDML or you’ll need to upgrade.

  • Upgrading to CS6 returns: "This serial number is not for a qualifying product"

    I have CS5 and have been using it for about 2 years. The Serial number for CS5 it is registered to my adobe id.
    So i decided to upgrade to CS6 today. I then registered that to my adobe id as well.
    When i open CS6 and enter my new serial number, it tells me:
    Serial Number you provided is valid, but a qualifying product could not be found on this computer
    Which is strange because CS5 is currently installed and running on this computer
    So it then prompts me to select a previous product that I own and enter the serial number for that. So I select CS5 and enter the serial number for my CS5 license.
    However, it then tells me: "This serial number is not for a qualifying product. Please try another"
    But it doesn't tell may any further details. I.e. Why is it not valid?
    Can you help?
    Thanks!

    Brazzers234 is the serial number for CS5 also an upgrade?  The upgrade process is looking for a full version serial number.  You can determine what type of serial number is registered under your account at http://www.adobe.com/.  For additional details please see Find your serial number quickly - http://helpx.adobe.com/x-productkb/global/find-serial-number.html.
    If you have verified that the CS5 serial number is a full version serial number or your previous full version serial number is still not accepted then please contact our support team directly at Contact Customer Care to verify the validity of the previous version serial number.

  • Creative Suite 5.5 re-install; serial number not for a qualifying product

    I have recently rebuilt my computer and need to re-install my creative suite 5.5 software. However when i do it gives me the error that the serial number is not for a qualifying product. I attempted to reslove via CS chat but was unable to get assitance due to it being "outdated". Any help would be appreciated!

    I attempted to reslove via CS chat but was unable to get assitance due to it being "outdated".
    In so many words: That's BS. Only support can look into the customer database and they have to sort it out. Contact them again, escalate the case to the next level until you get someone qualified enough to resolve your issue.
    Mylenium

  • Error "This serial number is not for a qualifying product" | CS6, CS5.5, CS5.

    I would like to install Creative Suite 5.5 on my new work computer and i erased the programm from another work pc. But while installing the programm on a new computer i get the error message: Error "This serial number is not for a qualifying product" | CS6, CS5.5, CS5. Do you know how i can solve this problem so I can install the sorfware? Greets.

    Please check this kb article.
    Error "This serial number is not for a qualifying product" | CS6, CS5.5, CS5
    Regards,
    Devendra

  • "The serial number is not for a qualifying product. Please try another"

    I purchased, downloaded, install and am using successfully
    ADOBE ACROBAT XI PRO
    Version (11.0.07)
    Installed 12.02.14
    Purchased 12.02.14
    Adobe Acrobat XI Pro (Windows, English)
    I have tried unsuccessfully to register 6+ times
    I receive the message:
    The SN is not recognized (error statement= "The serial number is not for a qualifying product. Please try another")
    I have a total of about 5 sessions that amounts to about one hour trying to solve a problem, navigating your website, going into endless cycles, and have noticed there is no way to call a phone number to fix a problem.
    Is this the new Adobe Paradigm?
    It appears to be an administrative problem with Adobe
    What is the fix?
    Please advise

    The message means that you have an upgrade license. You just need to prove you are eligible by entering the serial number of the Acrobat 9 or X license that you have - that is the "qualifying" product. It is not asking you to enter the Acrobat XI license again, you already did that.

  • Serial number not for a qualifying product?

    I recently upgraded to CS6 Production Premium from PP CS5.5.  I'm running the programs but everytime I open one of the programs in the suite I get this message: Serial Number Upgrade "serial number you provided is valid, but a qualifying production could not be found on this computer."  I then choose Production Premium CS5.5 from the product list and enter my serial and then I get "this serial number is not for a qualifying product.  Please try another."  I quit the adobe registration program and I can still use my CS6 programs but it constantly pops up. 

    I've seen this sometimes when the languages do not match, between the earlier and the new product. Could you verify that you selected the correct language.
    Also have a look at the following document: http://helpx.adobe.com/creative-suite/kb/error-serial-number-qualifying-product.html. It'll probably help you figure out how to resolve the issue.

  • "Error This serial number is not for a qualifying product"

    I own The creative suite 5 production premium. I have upgraded my computer before and never had this problem. I recently upgraded computers and i can not install onto my new computer. disk 1 works fine. it then says to insert disk 2 to continue. I insert disc 2 and push continue. it takes approx. 2 seconds and says to insert disc 3 to continue. I insert disc 3 and hit continue. approx 2 seconds and it errors out. Help?

    Error "This serial number is not for a qualifying product" | CS6, CS5.5, CS5
    http://helpx.adobe.com/creative-suite/kb/error-serial-number-qualifying-product.html

  • This serial number is not for a qualifying product. Please try another.

    I have the error "This serial number is not for a qualifying product. Please try another." I am trying to re-download software, which I thought I did so successfully until I needed to open a pdf and the "serial number upgrade" box opened and is telling me that the serial number from a business purchase is not for a qualifying product. Steps to get Acrobat X Standard on my computer?

    Your message indicates that you are trying to upgrade from one Acrobat version to another.  You will need both serial numbers for the original (qualifying) product, as well as the new (upgraded) product.
    [topic moved to Acrobat forum]

  • CAnnot upgrade serial number after download. 'This serial number is not for a qualifying product'. Trying to upgrade from ACS 5.5 Design Premium to ACS 6 Design Standard

    Cannot upgrade serial number after download. 'This serial number is not for a qualifying product'. Trying to upgrade from ACS 5.5 Design Premium to ACS 6 Design Standard

    start the installation of design premium cs5.5 just to make sure you're using the correct serial number.  once your serial number is accepted you'll see a screen giving you the option to install none, some or all of the cs5.5 programs.  at that point you can quit and not install anything having verified your cs5.5 serial number if you want nothing cs5.5 on your computer.
    on the other hand, if your cs5.5 serial number is not accepted, you'll pinpoint the problem.
    or, if your cs5.5 number is accepted, you could install a cs5.5 program and then install cs6.  it should recognize you have a cs5.5 program installed and NOT prompt you for you cs5.5 serial number allowing you to continue with your cs6 installation.

  • Upgraded from CS5 to CS6 - Serial number not for a qualifying product. Chat not available

    I get a page saying "serial number not for a qualifying product. Please try another. " during install. I upgraded from Design Standard CS5  to Design Standard CS6 .
    Also, Chat is never available to me. 6 tries to no avail so far.
    Any help would be most appreciated or if someone knows how else I can contact Adobe as Chat is never available.
    Thank you.

    I attempted to reslove via CS chat but was unable to get assitance due to it being "outdated".
    In so many words: That's BS. Only support can look into the customer database and they have to sort it out. Contact them again, escalate the case to the next level until you get someone qualified enough to resolve your issue.
    Mylenium

  • Error: the serial number is not for a qualifying product

    I own design standard creative suite 5 , and recently bought CS6 design standard.  I get an error when I try to activate the software that I do not have a qualifying product.  How can that be? I am using the correct serial number.
    Thanks,  (I downloaded from web and had the box sent to me.. and trying to activate the downloaded version)

    Simply run the installer that comes with the box. If it still doesn't work, get in touch with support.
    Mylenium

  • Photoshop CS5 installs on Win 8.1, but won't update.  the error says, ""This serial number is not for a qualifying product..." when installing an upgrade or upsell".  PS CS5 12.0  is too downlevel to work on canon raw

    I have contacted adobe CusServ 5 times.  Each time I get a different answer.  One even went so far as giving me a new, full product serial number which still would not allow updates to be applied.  Their only solution is to pay for the "cloud".  I don't need the "cloud".  My CS5 does everything I need and has worked great up until my computer died.  It was running win7 ultimate.  My new computer runs win 8.1.  Not the pro version.  Should I go to Corel, maybe they are more helpful?  Help please!
    I have looked at the other similar issues here and the answers are all similar.  1)Contact CS agent.  Useless, they say come here to the forum.  2)apply SN from previous product.  Did that and loaded CS4 also.  No help.  3)Get a new serial number.  got a new SN for a full product from one of the CS agents.  Same problem.
    I have deactivated, activated.  I have uninstalled and re-installed several times.  The CS agents I have spoken to were useless, the only way I could get them to try anything was to suggest that the problem was beyond their competency.  I refuse to pay $30 a month for the functionality I have all ready purchased.  Adobe is degenerating.  I hope more people reject the "cloud" concept.

    Hi Guys,
    Ive got the same problems as you, Win XP SP2 on RAID 1 hard disk set on an AMD raid controller, but I have no driver to roll-back to.
    Ive installed Photoshop CS3 and also Acrobat Standard 8 (which used to run fine on an old system), but all i get now is the blank window with the menu and title bar and thats all.
    Can some one help?  (will this licensing patch resolve the issue - and where can i get it from?)
    Thanks

  • Error "This serial number is not for a qualifying product..." when installing an upgrade or upsell. i GET THE ERROR WHEN I TRY TO Update my CS 5 Web premium

    I had to re-install my CS 5 Web Premium as i had to refresh my window. I try to update after activating. Then it says the product is not valid! God knows what's wrong with ADOBE!

    The messages you are receiving indicate that you are trying to install an upgrade version.  You are being asked to enter the name and serial number of the older product that you are upgrading from in order to prove that you qualify for using the upgrade.

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