Not Genuine Windows

Hi guys! I know someone else has had this, though I couldn't find it on the boards. About a month ago my computer started turning my screen saver into a black screen. The main problem is I'm getting this ""This copy of windows in not geniune"", and ''you may be a victim of counterfit software''' and to resolve now. Problem is, everything I run says I am using Genuine Windows, which I knew. This is very irritating. I want to upgrade to Windows 10 when I get it, but I can't do that. When this first started I reset the system back to original condition (recovery disk). I have a feeling this is something to do with the HP Support Assistant for some reason. Thanks in advance for any help!

Hello , Welcome back to the HP Support Forums! I read your post about the black screen, and wanted to assist you! Please have a look at the following resource, as it may help to resolve the issue for you:How to fix This Copy of Windows is not genuine on Windows 7, 100% working (Not a HP supported Web site). Please let me know if this information was helpful by clicking the thumbs up below.
Have a great day!

Similar Messages

I cant recover my computer to normal factory settings because of not genuine windows 7

1. 2CE9135QF4
NB049UA#ABA
2. not genuine windows 7... before that windows vista
4. i downloaded windows 7.
5. i cant restore back to windows vista, my recovery disk is empty but it says its full. it laggs to much and i think it fryed my video card

Here are the specs for your Compaq Presario CQ60-211DX Notebook Computer. According to the specs your system shipped with Windows Vista Home Basic SP1. HP states in its Upgrading to Windows 7 FAQs, that you should create a set of HP system recovery discs before upgrading the OS. If a problem occurs during the upgrade process, you can use the recovery discs to return your computer back to its original software configuration. Your recovery disk (partition) is most likely near full but the folders and files are hidden. It is likely that the link to the recovery partition was removed from your system during the upgrade to Windows 7. This HP Recovery Manager Installer Patch may help, if you did an upgrade and not a custom or clean install.
Did you create a set of HP Recovery Discs??? If not, you will need to order a set from HP.
Did you purchase a Genuine Windows 7 installation disc with COA and product key??? If not, you will need to purchase a Genuine copy of Windows 7 from Microsoft or a retailer.
Frank
Frank
{------------ Please click the "White Kudos" Thumbs Up to say THANKS for helping.
Please click the "Accept As Solution" on my post, if my assistance has solved your issue. ------------V
This is a user supported forum. I am a volunteer and I don't work for HP.
HP 15t-j100 (on loan from HP)
HP 13 Split x2 (on loan from HP)
HP Slate8 Pro (on loan from HP)
HP a1632x - Windows 7, 4GB RAM, AMD Radeon HD 6450
HP p6130y - Windows 7, 8GB RAM, AMD Radeon HD 6450
HP p6320y - Windows 7, 8GB RAM, NVIDIA GT 240
HP p7-1026 - Windows 7, 6GB RAM, AMD Radeon HD 6450
HP p6787c - Windows 7, 8GB RAM, NVIDIA GT 240

No updates installed, error 80004002, not Genuine Windows

About a month ago WU started reinstalling 5 or so updates over and over. I have tried all the suggestions in these forums with no luck. As near as I can tell no one else was ever able to recover from this problem.
After one of the many reboots from trying the various attempts to fix including downloading and running the "windowsupdateagent30-64.exe", "WindowsUpdateDiagnostic.diagcab", and "MicrosoftFixit.wu.RNP.1346062406214304.3.1.Run.exe"
my firewall wanted permission to let WGA run and of course I did since I have had this computer for more than a year and know it is "Genuine Windows". So now I have the added problem of win7 telling me I do not have "Genuine Windows".
I was at the point of attempting to try the inplace upgrade but I am afraid it will still think this is not "Genuine Windows"
Please help. How can I get rid of this not Genuine Windows.

Post your issue to the Windows 7 Genuine Issues forum. Here are the instructions on how to produce a diagnostic:
MGA
Diagnostic Report:
To properly analyze and solve problems with Activation and Validation, we need to see a full copy of the diagnostic report produced by the MGADiag tool (download and save to desktop -http://go.microsoft.com/fwlink/?linkid=52012 )
Once downloaded, run the tool.
Click on the Continue button, after a short time, the Continue button will change to a Copy button.
Click on the Copy button in the tool (ignore any error messages at this point), and then paste (using either r-click/Paste, or Ctrl+V ) into your post.
One
Issue Per Thread:
Most Activation and Validation issues look the same, on the surface, but can have many different causes and fixes. This is why we ask for a diagnostic report and this is also why we ask that you create your own thread for your issue (in other words,
don't post your issue in another person's thread).
It just becomes too complicated to try to troubleshoot multiple different issues in the same thread.
New
to the Forums?
Instructions
by Kamin of Ressik
Wanikiya and Dyami--Team Zigzag

What do I do about "not genuine" Windows?

Moved for better exposure.

What laptop model? What operating system is currently installed on the laptop? Did you buy the laptop new? Where did you buy the laptop? What OS was pre-installed at the factory? Have you tried to use the Acer recovery software to reset your computer to factory condition? Have you made any hardware changes to the laptop such as cpu, HDD, or motherboard?

Re: "This copy of Windows is not genuine" message

Hello, this morning the following message appeared as my wallpaper:
"Windows 7
Build 7600
This copy of Windows is not genuine"
Windows came pre-installed on my laptop (i.e. is genuine).
I searched Microsoft, their solution is to run rsop.msc - when I try to do this, I am given the message 'Windows cannot find 'rsop.msc''.
Can anyone help?
Many thanks in advance.

Hi
Toshiba preinstalled image is already activated and does not need to be activated again
Also the serial key at the bottom of the unit will not help you. It belongs to the image (OEM version) which is already installed and activated

How to make windows 7 genuine if it is activated but is not genuine?

Hi friends
I have an problem with my windows 7.2 months ago I have installed and activated my windows 7
and it was genuine. But after a month it shows the message on startup like
This copy of windows is not genuine
But when I saw the prorerties of Computer it says that windows 7 is activated
but when I want to check for updates it shows the message as
You may be a victim of software counterfeiting
and I can't install updates .
Diagnostic Report (1.9.0027.0):
Windows Validation Data-->
Validation Code: 50
Cached Online Validation Code: N/A, hr = 0xc004f012
Windows Product Key: *****-*****-V6MGY-G834Y-Y8QH3
Windows Product Key Hash: rtNFKFPViUJdHAbLucXCF+SK1pA=
Windows Product ID: 00426-321-7001157-70908
Windows Product ID Type: 5
Windows License Type: Retail
Windows OS version: 6.1.7600.2.00010100.0.0.001
ID: {38BB1AD8-47A0-475E-AE2A-F177287F8BDD}(1)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows 7 Ultimate
Architecture: 0x00000000
Build lab: 7600.win7_gdr.100618-1621
TTS Error:
Validation Diagnostic:
Resolution Status: N/A
Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002
OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002
OGA Data-->
Office Status: 109 N/A
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3
Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Program Files\Google\Chrome\Application\chrome.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed
File Scan Data-->
File Mismatch: C:\Windows\system32\systemcpl.dll[6.1.7600.16385], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\user32.dll[6.1.7600.16385], Hr = 0x800b0100
Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{38BB1AD8-47A0-475E-AE2A-F177287F8BDD}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7600.2.00010100.0.0.001</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-Y8QH3</PKey><PID>00426-321-7001157-70908</PID><PIDType>5</PIDType><SID>S-1-5-21-2632616291-3724185990-1548790092</SID><SYSTEM><Manufacturer>System
manufacturer</Manufacturer><Model>System Product Name</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>0205   </Version><SMBIOSVersion major="2" minor="4"/><Date>20070720000000.000000+000</Date></BIOS><HWID>83B83607018400EC</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>India
Standard Time(GMT+05:30)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>DELL </OEMID><OEMTableID>WN09
</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>
Spsys.log Content: 0x80070002
Licensing Data-->
C:\Windows\system32\slmgr.vbs(1124, 5) (null): 0xC004F012
Windows Activation Technologies-->
HrOffline: 0x00000000
HrOnline: 0xC004F015
HealthStatus: 0x0000000000000000
Event Time Stamp: 12:19:2010 11:47
ActiveX: Registered, Version: 7.1.7600.16395
Admin Service: Registered, Version: 7.1.7600.16395
HealthStatus Bitmask Output:
HWID Data-->
HWID Hash Current: MAAAAAEABAABAAEAAAABAAAAAQABAAEAnJ9o7YTYWv+qdkjkmJME7eD5XvEwoew7
OEM Activation 1.0 Data-->
N/A
OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes
Windows marker version: 0x20001
OEMID and OEMTableID Consistent: yes
BIOS Information:
ACPI Table Name OEMID Value OEMTableID Value
APIC   A_M_I_  OEMAPIC
FACP   A_M_I_  OEMFACP
HPET   A_M_I_  OEMHPET
MCFG   A_M_I_  OEMMCFG
SLIC   DELL   WN09
OEMB   A_M_I_  AMI_OEM
Please send me some solutions for this problem:
How to make windows 7 genuine if it is activated but is not genuine?
Please send me solutions at
[email protected]
Thanks
Dakshak

Diagnostic Report (1.9.0027.0):
Windows Validation Data-->
Validation Code: 50
Cached Online Validation Code: 0xc004c4a2
Windows Product Key: *****-*****-GJY49-VJBQ7-HYRR2
Windows Product Key Hash: W5/6nm6F2UPXrCkY5xUhXb/+21g=
Windows Product ID: 00426-OEM-8992662-00006
Windows Product ID Type: 2
Windows License Type: OEM SLP
Windows OS version: 6.1.7601.2.00010100.1.0.001
ID: {0CCF5533-C044-4067-9F28-CF5C833D5D28}(3)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows 7 Ultimate
Architecture: 0x00000009
Build lab: 7601.win7sp1_gdr.110622-1506
TTS Error:
Validation Diagnostic:
Resolution Status: N/A
Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002
OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002
OGA Data-->
Office Status: 103 Blocked VLK
Microsoft Office Enterprise 2007 - 103 Blocked VLK
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3
Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed
File Scan Data-->
File Mismatch: C:\Windows\system32\wat\watadminsvc.exe[Hr = 0x80070003]
File Mismatch: C:\Windows\system32\wat\npwatweb.dll[Hr = 0x80070003]
File Mismatch: C:\Windows\system32\wat\watux.exe[Hr = 0x80070003]
File Mismatch: C:\Windows\system32\wat\watweb.dll[Hr = 0x80070003]
Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{0CCF5533-C044-4067-9F28-CF5C833D5D28}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010100.1.0.001</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-HYRR2</PKey><PID>00426-OEM-8992662-00006</PID><PIDType>2</PIDType><SID>S-1-5-21-2399280593-193699623-3160228986</SID><SYSTEM><Manufacturer>TOSHIBA</Manufacturer><Model>Satellite
L750-X5317</Model></SYSTEM><BIOS><Manufacturer>INSYDE</Manufacturer><Version>2.20</Version><SMBIOSVersion major="2" minor="7"/><Date>20110713000000.000000+000</Date></BIOS><HWID>CC523707018400FE</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>India
Standard Time(GMT+05:30)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>ACRSYS</OEMID><OEMTableID>ACRPRDCT</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>103</Result><Products><Product
GUID="{90120000-0030-0000-0000-0000000FF1CE}"><LegitResult>103</LegitResult><Name>Microsoft Office Enterprise 2007</Name><Ver>12</Ver><Val>ACD7202654E586</Val><Hash>fFic3JgCreGGRxyF8uMWB4R4Jcg=</Hash><Pid>89388-707-1528066-65612</Pid><PidType>14</PidType></Product></Products><Applications><App
Id="15" Version="12" Result="103"/><App Id="16" Version="12" Result="103"/><App Id="18" Version="12" Result="103"/><App Id="19" Version="12" Result="103"/><App Id="1A" Version="12" Result="103"/><App Id="1B" Version="12" Result="103"/><App
Id="44" Version="12" Result="103"/><App Id="A1" Version="12" Result="103"/><App Id="BA" Version="12" Result="103"/></Applications></Office></Software></GenuineResults>
Spsys.log Content: 0x80070002
Licensing Data-->
Software licensing service version: 6.1.7601.17514
Name: Windows(R) 7, Ultimate edition
Description: Windows Operating System - Windows(R) 7, OEM_SLP channel
Activation ID: 7cfd4696-69a9-4af7-af36-ff3d12b6b6c8
Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
Extended PID: 00426-00178-926-600006-02-1033-7601.0000-3602011
Installation ID: 009046933085046584525573073645695632936540052790536966
Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
Partial Product Key: HYRR2
License Status: Notification
Notification Reason: 0xC004F200 (non-genuine).
Remaining Windows rearm count: 4
Trusted time: 12/26/2011 8:25:15 PM
Windows Activation Technologies-->
HrOffline: 0x00000000
HrOnline: 0x80072EFD
HealthStatus: 0x0000000000000000
Event Time Stamp: 12:25:2011 23:08
ActiveX: Not Registered - 0x80040154
Admin Service: Not Registered - 0x80040154
HealthStatus Bitmask Output:
HWID Data-->
HWID Hash Current: NAAAAAMAAQABAAEAAAACAAAAAwABAAEA6GHETXD3zVB3FrJ6NqRIx6CDnsqot4Z4Jjkucw==
OEM Activation 1.0 Data-->
N/A
OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes
Windows marker version: 0x20001
OEMID and OEMTableID Consistent: yes
BIOS Information:
ACPI Table Name OEMID Value
OEMTableID Value
APIC TOSQCI
TOSQCI00
FACP TOSQCI
TOSQCI00
HPET TOSQCI
TOSQCI00
BOOT TOSQCI
TOSQCI00
MCFG TOSQCI
TOSQCI00
WDAT TOSQCI
TOSQCI00
ASF! TOSQCI
TOSQCI00
SLIC ACRSYS
ACRPRDCT
SSDT INSYDE
INSYDE
ASPT TOSQCI
TOSQCI00
SSDT INSYDE
INSYDE
SSDT INSYDE
INSYDE

Windows 7 Enterprise is not genuine after installing new hard-drive and cloning the old one

I retired from my job as a university professor two years ago, and they let me keep my laptop computer, which is a Dell Latitude E4300 with Windows 7 Enterprise installed. I do not have any of the original disks for Windows. Recently, the hard-drive began
to fail, so I replaced it with a new one, cloning the old hard-drive onto the new one. Soon after that, a popup window began appearing saying that this computer is not running genuine windows. One important consequence of this is that I can no longer use Windows
Update, so I have concerns about security. If I go to the control panel under “System”, it says windows is activated and gives me the Product ID. I have talked to tech support at Microsoft, and they tell me something along the lines of the following: that
the problem is the new hard-drive is not recognized as being licensed to use this copy of Windows, and that I should post a question on one of the forums asking this: How can I reinstall Windows 7 Enterprise on the new hard-drive? Any assistance will be much
appreciated.
PS I have no idea which forum this should go under, so pretty much just picked one randomly.

Thank you for the reply. Below is the diagnostic report:
Diagnostic Report (1.9.0027.0):
Windows Validation Data-->
Validation Code: 0x8004FE21
Cached Online Validation Code: 0x0
Windows Product Key: *****-*****-*****-*****-XVH7B
Windows Product Key Hash: juq6zzHf9lIH1XRY1VK2YrQYWO0=
Windows Product ID: 55041-011-1350732-86681
Windows Product ID Type: 6
Windows License Type: Volume MAK
Windows OS version: 6.1.7601.2.00010100.1.0.004
ID: {04DEBE17-699E-4D0A-A59D-3C196C2C84FE}(3)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows 7 Enterprise
Architecture: 0x00000009
Build lab: 7601.win7sp1_gdr.130828-1532
TTS Error:
Validation Diagnostic:
Resolution Status: N/A
Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002
OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002
OGA Data-->
Office Status: 100 Genuine
Microsoft Office Enterprise 2007 - 100 Genuine
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3_E2AD56EA-765-d003_E2AD56EA-766-0_E2AD56EA-134-80004005_E2AD56EA-765-b01a_E2AD56EA-766-0_E2AD56EA-148-80004005_16E0B333-89-80004005_B4D0AA8B-1029-80004005
Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Program Files (x86)\Mozilla Firefox\firefox.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed
File Scan Data-->
File Mismatch: C:\Windows\system32\wat\watadminsvc.exe[7.1.7600.16395], Hr = 0x80092003
File Mismatch: C:\Windows\system32\wat\watux.exe[7.1.7600.16395], Hr = 0x80092003
File Mismatch: C:\Windows\system32\sppobjs.dll[6.1.7601.17514], Hr = 0x80092003
File Mismatch: C:\Windows\system32\sppc.dll[6.1.7601.17514], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\sppcext.dll[6.1.7600.16385], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\sppwinob.dll[6.1.7601.17514], Hr = 0x80092003
File Mismatch: C:\Windows\system32\slc.dll[6.1.7600.16385], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\slcext.dll[6.1.7600.16385], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\sppuinotify.dll[6.1.7600.16385], Hr = 0x80092003
File Mismatch: C:\Windows\system32\slui.exe[6.1.7601.17514], Hr = 0x80092003
File Mismatch: C:\Windows\system32\sppcomapi.dll[6.1.7601.17514], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\sppcommdlg.dll[6.1.7600.16385], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\sppsvc.exe[6.1.7601.17514], Hr = 0x80092003
File Mismatch: C:\Windows\system32\drivers\spsys.sys[6.1.7127.0], Hr = 0x80092003
File Mismatch: C:\Windows\system32\drivers\spldr.sys[6.1.7127.0], Hr = 0x80092003
File Mismatch: C:\Windows\system32\systemcpl.dll[6.1.7601.17514], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\user32.dll[6.1.7601.17514], Hr = 0x800b0100
Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{04DEBE17-699E-4D0A-A59D-3C196C2C84FE}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010100.1.0.004</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-BBBBB</PKey><PID>55041-011-1350732-86681</PID><PIDType>6</PIDType><SID>S-1-5-21-240060965-2561850352-3419627931</SID><SYSTEM><Manufacturer>Dell
Inc.</Manufacturer><Model>Latitude E4300                  </Model></SYSTEM><BIOS><Manufacturer>Dell Inc.</Manufacturer><Version>A21</Version><SMBIOSVersion
major="2" minor="4"/><Date>20110111000000.000000+000</Date></BIOS><HWID>68B63A07018400F8</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Pacific Standard Time(GMT-08:00)</TimeZone><iJoin>1</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>DELL
</OEMID><OEMTableID>M09    </OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{90120000-0030-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft
Office Enterprise 2007</Name><Ver>12</Ver><Val>1DB36DFCEA6586</Val><Hash>uf4pjarnSPRhy0+iMrKzL8KTLeY=</Hash><Pid>89388-707-1262377-65112</Pid><PidType>14</PidType></Product></Products><Applications><App
Id="15" Version="12" Result="100"/><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="19" Version="12" Result="100"/><App Id="1A" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/><App
Id="44" Version="12" Result="100"/><App Id="A1" Version="12" Result="100"/><App Id="BA" Version="12" Result="100"/></Applications></Office></Software></GenuineResults>
Spsys.log Content: 0x80070002
Licensing Data-->
Software licensing service version: 6.1.7601.17514
Name: Windows(R) 7, Enterprise edition
Description: Windows Operating System - Windows(R) 7, VOLUME_MAK channel
Activation ID: 9abf5984-9c16-46f2-ad1e-7fe15931a8dd
Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
Extended PID: 55041-00172-011-135073-03-1033-7600.0000-0402011
Installation ID: 017002020180881956515246274583104396790522223804443953
Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
Partial Product Key: XVH7B
License Status: Licensed
Remaining Windows rearm count: 3
Trusted time: 6/6/2014 2:38:03 PM
Windows Activation Technologies-->
HrOffline: 0x8004FE21
HrOnline: N/A
HealthStatus: 0x000000000001EFF0
Event Time Stamp: 5:30:2014 15:10
ActiveX: Registered, Version: 7.1.7600.16395
Admin Service: Registered, Version: 7.1.7600.16395
HealthStatus Bitmask Output:
Tampered File: %systemroot%\system32\sppobjs.dll
Tampered File: %systemroot%\system32\sppc.dll|sppc.dll.mui
Tampered File: %systemroot%\system32\sppcext.dll|sppcext.dll.mui
Tampered File: %systemroot%\system32\sppwinob.dll
Tampered File: %systemroot%\system32\slc.dll|slc.dll.mui
Tampered File: %systemroot%\system32\slcext.dll|slcext.dll.mui
Tampered File: %systemroot%\system32\sppuinotify.dll|sppuinotify.dll.mui
Tampered File: %systemroot%\system32\slui.exe|slui.exe.mui|COM Registration
Tampered File: %systemroot%\system32\sppcomapi.dll|sppcomapi.dll.mui
Tampered File: %systemroot%\system32\sppcommdlg.dll|sppcommdlg.dll.mui
Tampered File: %systemroot%\system32\sppsvc.exe|sppsvc.exe.mui
Tampered File: %systemroot%\system32\drivers\spsys.sys
HWID Data-->
HWID Hash Current: MgAAAAEAAQABAAIAAQABAAAAAwABAAEAeqgiDXhybAimeiQ1hEDag8ysrmAi+8rbRso=
OEM Activation 1.0 Data-->
N/A
OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes
Windows marker version: 0x20001
OEMID and OEMTableID Consistent: yes
BIOS Information:
ACPI Table Name   OEMID Value   OEMTableID Value
APIC           DELL         M09
FACP           DELL         M09
HPET           DELL         M09
BOOT           DELL         M09
MCFG           DELL         M09
____           DELL         M09
ASF!           DELL         M09
TCPA
SLIC           DELL         M09
SSDT           PmRef       CpuPm
scott cohen

Windows 7 Product Key Blocked - Not Genuine notice

My T420 is 3 years old and suddenly yesterday I got the notices and black screen saying "This copy of Windows is not genuine." And nag screens about it roughly every half hour (and annoyingly at boot-up).
I tried several fixes online, including re-entering the Product Key. When I do that I get error code 0XC004F063. There's no place to contact Microsoft for a replacement key, it says to contact Lenovo.
I talked to Lenovo support this morning and was told I may need to reinstall Windows and they were mailing me Restore discs. He checked and said with that error code I needed to call Microsoft.
I called MS and they checked the Product Key...it's blocked. I gave him my Product ID and that's blocked too. He said get back to Lenovo.
Lenovo knows nothing about this. Or what to do about it. The woman told me she had someone call this morning with something similar, though it was with Windows 8. She checked and several other support people had had similar calls this morning. She also said I'd probably have to reinstall Windows. I asked if she'd ever had this before and she said no. I asked if she knew of others having these calls before and she said not that she knew of. I asked if it seemed suspicious that suddenly a few people were having this problem. Sounds like Lenovo blocked a series of Product Keys. She hedged about whether it was truly escalated and said the Floor Manager was aware of it and they'd look into it. When I asked if they'd contact me if they found out anything, she said it doesn't work that way. They're mailing me the Restore discs and I'm to call back Friday to see if anyone knows anything.
In the meantime, here's my MS Genuine log. It looks okay to my untrained eye....anyone have any insights or know of other instances of this, especially in the past 24 hours?
Diagnostic Report (1.9.0027.0):
Windows Validation Data-->
Validation Code: 50
Cached Online Validation Code: 0x0
Windows Product Key: *****-*****-MV8MH-98QJM-24367
Windows Product Key Hash: wgci5Gdejx4esg7++zTOe3LWF+4=
Windows Product ID: 00371-OEM-8992671-00437
Windows Product ID Type: 2
Windows License Type: OEM SLP
Windows OS version: 6.1.7601.2.00010100.1.0.048
ID: {86161042-D054-4079-BCEC-CB5F55619F8A}(1)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: Registered, 1.9.42.0
Signed By: Microsoft
Product Name: Windows 7 Professional
Architecture: 0x00000009
Build lab: 7601.win7sp1_gdr.140303-2144
TTS Error:
Validation Diagnostic:
Resolution Status: N/A
Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002
OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002
OGA Data-->
Office Status: 109 N/A
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3
Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Program Files\Internet Explorer\iexplore.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed
File Scan Data-->
Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{86161042-D054-4079-BCEC-CB5F55619F8A}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010100.1.0.048</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-24367</PKey><PID>00371-OEM-8992671-00437</PID><PIDType>2</PIDType><SID>S-1-5-21-265682227-868801212-28954433</SID><SYSTEM><Manufacturer>LENOVO</Manufacturer><Model>4177CTO</Model></SYSTEM><BIOS><Manufacturer>LENOVO</Manufacturer><Version>83ET76WW (1.46 )</Version><SMBIOSVersion major="2" minor="6"/><Date>20130705000000.000000+000</Date></BIOS><HWID>162C3E07018400FE</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Pacific Standard Time(GMT-08:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>LENOVO</OEMID><OEMTableID>TP-83 </OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>
Spsys.log Content: 0x80070002
Licensing Data-->
Software licensing service version: 6.1.7601.17514
Name: Windows(R) 7, Professional edition
Description: Windows Operating System - Windows(R) 7, OEM_SLP channel
Activation ID: 50e329f7-a5fa-46b2-85fd-f224e5da7764
Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
Extended PID: 00371-00178-926-700437-02-1033-7601.0000-2112014
Installation ID: 002094862504439480529245729492236146739814211844460910
Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
Partial Product Key: 24367
License Status: Notification
Notification Reason: 0xC004F063.
Remaining Windows rearm count: 3
Trusted time: 07/30/14 1:27:01 PM
Windows Activation Technologies-->
HrOffline: 0x00000000
HrOnline: 0xC004C533
HealthStatus: 0x0000000000000000
Event Time Stamp: 7:30:2014 13:14
ActiveX: Registered, Version: 7.1.7600.16395
Admin Service: Registered, Version: 7.1.7600.16395
HealthStatus Bitmask Output:
HWID Data-->
HWID Hash Current: LgAAAAEAAgABAAEAAAABAAAAAgABAAEAln2OQPFIopZuwZxCBALWqtwC4Cgucw==
OEM Activation 1.0 Data-->
N/A
OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes
Windows marker version: 0x20001
OEMID and OEMTableID Consistent: yes
BIOS Information:
ACPI Table Name OEMID Value OEMTableID Value
APIC LENOVO TP-83
FACP LENOVO TP-83
HPET LENOVO TP-83
MCFG LENOVO TP-83
SLIC LENOVO TP-83
SSDT LENOVO TP-SSDT2
SSDT LENOVO TP-SSDT2
SSDT LENOVO TP-SSDT2
ECDT LENOVO TP-83
ASF! LENOVO TP-83
TCPA PTL LENOVO
SSDT LENOVO TP-SSDT2
SSDT LENOVO TP-SSDT2
UEFI LENOVO TP-83
UEFI LENOVO TP-83
UEFI LENOVO TP-83
Solved!
Go to Solution.

Mark this as SOLVED. I got it sorted out. No one (including me) realized that the Product Key Belarc gives is a generic Lenovo one and that the lack of a sticker is because it's under the battery. I didn't realize this...and neither did Two Lenovo support people!

Windows 7 - Build 7601 this copy of Windows is not genuine

Hello everyone.
Im a newbie here so i hope i get this right.
I have a question about this message on my desktop reading "Windows 7 Build 7601 this copy of Windows is not genuine." ????
I bought this Satellite c660 at Qatif, Saudi Arabia and now it is here in the Philippines.
My laptop is Windows 7 Professional 32-bit. It is asking for a product key and i cannot find one. There is no product key sticker in the bottom and i dont know where to get that.
I've run a diagnostic and i hope this helps.
Diagnostic Report (1.9.0027.0):
Windows Validation Data-->
Validation Code: 50
Cached Online Validation Code: 0x0
Windows Product Key: *****-*****-CM74G-RPHKF-PW487
Windows Product Key Hash: 71BRYMECVaSXedfumfu8zryHJVY=
Windows Product ID: 00371-177-0000061-85062
Windows Product ID Type: 5
Windows License Type: Retail
Windows OS version: 6.1.7601.2.00010100.1.0.048
ID: {1E8191EC-15C9-4DC3-8886-55DD7BBA8D84}(4)
Is Admin: No
TestCab: 0x0
LegitcheckControl ActiveX: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows 7 Professional
Architecture: 0x00000000
Build lab: 7601.win7sp1_gdr.111118-2330
TTS Error:
Validation Diagnostic:
Resolution Status: N/A
Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002
OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002
OGA Data-->
Office Status: 103 Blocked VLK
Microsoft Office Enterprise 2007 - 103 Blocked VLK
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Program Files\Internet Explorer\iexplore.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed
File Scan Data-->
Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{1E8191EC-15C9-4DC3-8886-55DD7BBA8D84}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010100.1.0.048</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-PW487</PKey><PID>00371-177-0000061-85062</PID><PIDType>5</PIDType><SID>S-1-5-21-3557145390-3644324294-2060978674</SID><SYSTEM><Manufacturer>TOSHIBA</Manufacturer><Model>Satellite C660</Model></SYSTEM><BIOS><Manufacturer>TOSHIBA</Manufacturer><Version>1.60</Version><SMBIOSVersion major="2" minor="5"/><Date>20110707000000.000000+000</Date></BIOS><HWID>4B8C3E07018400F8</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Korea Standard Time(GMT+09:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>TOSCPL</OEMID><OEMTableID>TOSCPL00</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>103</Result><Products><Product GUID="{90120000-0030-0000-0000-0000000FF1CE}"><LegitResult>103</LegitResult><Name>Microsoft Office Enterprise 2007</Name><Ver>12</Ver><Val>ACD7202654E586</Val><Hash>fFic3JgCreGGRxyF8uMWB4R4Jcg=</Hash><Pid>89388-707-1528066-65261</Pid><PidType>14</PidType></Product></Products><Applications><App Id="15" Version="12" Result="103"/><App Id="16" Version="12" Result="103"/><App Id="18" Version="12" Result="103"/><App Id="19" Version="12" Result="103"/><App Id="1A" Version="12" Result="103"/><App Id="1B" Version="12" Result="103"/><App Id="44" Version="12" Result="103"/><App Id="A1" Version="12" Result="103"/><App Id="BA" Version="12" Result="103"/></Applications></Office></Software></GenuineResults>
Spsys.log Content: 0x80070002
Licensing Data-->
Input Error: Can not find script file "C:\Windows\system32\slmgr.vbs".
Windows Activation Technologies-->
HrOffline: 0x00000000
HrOnline: 0x00000000
HealthStatus: 0x0000000000000000
Event Time Stamp: 3:15:2012 19:39
ActiveX: Registered, Version: 7.1.7600.16395
Admin Service: Registered, Version: 7.1.7600.16395
HealthStatus Bitmask Output:
HWID Data-->
HWID Hash Current: MgAAAAEAAgABAAIAAAABAAAAAwABAAEAJJT+lnD3en8mEX4nsL +8NxRgtMToxMDARso=
OEM Activation 1.0 Data-->
N/A
OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: no, invalid SLIC table
Windows marker version: N/A
OEMID and OEMTableID Consistent: N/A
BIOS Information:
ACPI Table Name OEMID Value OEMTableID Value
APIC PTLTD APIC
FACP TOSCPL CRESTLNE
HPET INTEL CRESTLNE
BOOT PTLTD $SBFTBL$
MCFG INTEL CRESTLNE
OSFR TOSHIB A+2nd ID
SLIC TOSCPL TOSCPL00
SSDT BrtRef DD01BRT
SSDT BrtRef DD01BRT
PLEASE anyone help? I am not a techie person and i dont know how to fix this problem. Thank you and regards.

Now, this is pretty complicated for me to understand but one thing is just clear, this is counterfeit. I have asked help from other Windows7 forums and all they tell me is to report this to Microsoft.
MANY people have counterfeit installs - very few of them actually know it! And im one of them.
A large proprtion of counterfeiting is done b vendors who can make a quick buck by buying/building OS-free machines, and installing 'Ultimate' to unsuspecting purchasers.
Another thing is that I cannot see any COA sticker anywhere my unit.
I used a keyfinder softwareto find my product key but it's not valid for activation since the key used in here is a Default Key. is is getting worst.
I am not very good with this technology stuff and im getting really frustrated.
Is it possible that if i upgrade my system to Windows 8, and use a legal purchase, will i be able to get rid of this "Windows 7 Build 7601 this copy of Windows is not genuine." thing???????
Please help. Thank you.

Windows 7 tells me that my windows is not genuine and the problem is Firefox. I did a total install and lost every thing and it worked fine for a month and it did it again.

At windows start up it tells me that this copy of window is not genuine and as get into window a message pops up telling that fine the solution qlick here and this tells me is firefox and the steps I need to take. But nothing works even taking the cumputer to an earlier date through system recovery.

You need to have the original serial number from the first time. If you purchased it thru a school program/discount then you should check with the school to see if they still have some way of assisting you.

Windows is not genuine

I've bought Lenovo B520 computer with preinstalled Windows 7 Home Premium. Windows was activated and Product Id was
indicated. After several weeks I'm receiving messages that Windows "is not genuine" and I am a victim of fraud.
I did:
1. Cleaned Register with two different programs.
2. Uninstalled Antivirus.
3. Uninstalled and reinstalled Microsoft Activation Update KB971033.
4. Run Microsoft Validation tool. Diagnostic report says that Windows is genuine. But Product Key in the report (part of it is
shown) different that one in COA.
5. Reactivation impossible, error code 0x80070424.
6. Tried repair by Microsoft troubleshooting but they say it's Lenovo responsibility because Windows was preinstalled - OEM.
Product Key from COA: *****************
Product Id: 00359-OEM-8992687-00249.
Is somebody knows the solution?
Moderator note: COA key removed

You may need to activate it via telephone, rather than rely on the on-line activation.
See...
http://answers.microsoft.com/en-us/windows/forum/windows_7-windows_install/00359-oem-8992687-00249-p...
http://social.microsoft.com/Forums/uk/genuinewindows7/thread/0dc745b0-8e2e-44b2-8a0a-7a67f2a7dedb
Cheers,
Bill
I don't work for Lenovo

I am using a Touchsmart 310 getting msg. windows Build 7601 windows 7 is not genuine

Touchsmart

Hello treadwalker,
For some reason your computer is not properly reading the slic table. You will have to change your product key to the one on your COA: (it is likely to be in the battery compartment.)
How to change the product key.
click start
right click computer
select properties
scroll to the bottom of the page and select change product key
You may have to activate by phone
How to activate Windows 7 manually (activate by phone)
1) Click Start, and in the Search box type:   slui.exe 4
2) Next press the 'ENTER' key
3) Select your 'Country' from the list.
4) Choose the 'Phone Activation' option.
5) Stay on the phone (do not select/press any options) and wait for a person to help you with activation.
Additional info:
Additional information:
Computers, which are built by large manufactures that come with Windows Pre-Installed, come with two (2) Product Keys:
A)   OEM SLP: This key comes pre-installed in Windows, when it comes from the Factory. This key is geared to work with the special instructions found only on that Manufacturer's computer hardware. So when Windows was installed using the OEM SLP key (at the factory) Windows 7 looks at the motherboard and sees the special instructions and Self-Activates. (that's why you did not need to Activate your computer after you brought it home)
B)    COA SLP: This is the Product key that you see on the sticker on the side (or bottom,[ or inside the battery compartment]) of your computer. It is a valid product key, but should only be used in limited situations (such as if the OEM SLP key stops self-activating for whatever reason). The key must be activated by Phone. (Note: All manufacturers that use the OEM SLP system are required by contract to include a Certificate of Authenticity (COA) sticker, that has a COA SLP key, on the computer)
Source: Windows Build 7601 not genuine issue.
If I have helped you in any way click the Kudos button to say Thanks.
The community works together, click Accept as Solution on the post that solves your issue for other members of the community to benefit from the solution.
- Friendship is magical.

My HP computer saying my Windows 7 copy is not genuine

I have HP TouchSmart 610 desktop pc Windows 7 SP 1 and my windows OS was activated 2 years ago without any probem.
Several days ago a pop up alert started showing up saying "this computer isn't running genuine Windows."
An option exists to "resolve online now."
After clicking on that a message comes up saying "validation process cannot continue because your web browser may not be configured to run the required script." To continue with validation please do the following:
1. Click "Validate now" to run the alternate validation process [optimized for browsers unable to run original validation script.]
2. When prompted click Save, or run this program from its original location.
When I click "Validate now" the message says "What do you want to do with legitcheck.hta?"
size: 2.56KB from: www.microsoft.com
So I choose run this file and after open window from Microsoft - Install genuine Windows with this information -
Files that Windows needs to work properly have been modified, removed, or disabled. To resolve, you need to install genuine Windows.
I called today Microsoft Activation Center and Support - I give them COA code - They said that my OS windows 7 home - is OEM version - so I need to contact HP support with this problem.
I check Start/Computer/Properties/Windows Activation - and there is - Windows is Activated
I also clean up my pc using instruction from bleepingcomputer.com so there are no any viruses and my pc is clean.
Please help
John

This has been known to happen for some unknown reason and sometimes resolves itself after a couple of boots.
Tryrecreating the Licensing Store.
Recreate the Licensing Store
1) Click Start button.
2) Type: CMD.exe into the 'Search programs and files' field
3) Right-Click on CMD.exe and select Run as Administrator
4) Type: net stop sppsvc (It may ask you if you are sure, select yes)
Note: the Software Protection service may not be running, this is ok.
5) Type: cd %windir%\ServiceProfiles\NetworkService\AppData\Roaming\Microsoft\SoftwareProtectionPlatform
6) Type: rename tokens.dat tokens.bar
7) Type: cd %windir%\system32
8) Type: net start sppsvc
9) Type: slui.exe
10) After a couple of seconds Windows Activation dialog will appear. You may be asked to re-activate and/or re-enter your product key or Activation may occur automatically.
If you are asked for your Key, use the one on the COA sitcker on eht machine's case
Please mark my post as SOLVED if it has resolved your problem. It helps others with similar situations.

My computor has a message that says this copy of windows is not genuine. Please Help

My computor shut down and I called the lenovo help centre.I was then told that as my computor was not responding that I would have to return it to its factory default settings. The guy told me to turn off the computor and then press f11 and hold while turning it back on . I now see the message on the screen windows vista build 6001, this copy of windows is not genuine. I dont know what to do and the people at lenovo refuse to help me. Can someone please tell me what to do as Im not very computor litterate.

You can try this, i have see it on another french forum
(in a command line - cmd)
enter
slmgr -ipk XXXXX-XXXXX-XXXXX-XXXXX where XXX... is your licence N°, you find it on the Microsoft sticker
then enter
slmgr -ato
for activation
Message Edited by erbscr on 01-22-2009 12:00 PM

ENVY14, started getting, "this copy of windows is not genuine" message. Spoke with HP tech,

ordered and received system recover DVD. Backed up hard drive. Now getting message, "windows has detected a hard disk problem." System recover will not start, just receive the hard disk problem message. and continue to receive the windows not genuine message. Computer very slow to boot but seems to be working properly? Is hard drive defective? Why won'tsystem recovery work?

A slow booting operating system tells me that the hard drive may be starting to fail. I would run a hard drive diagnostic using the built in self test. Here is a link on how to run the self test on the drive: http://goo.gl/pVHxW
If it fails your going to need to get a replacement drive. If it passes I would guess that something is corrupt, but post back with more details after the test and we will go from there.
Thanks,
Sean
-------------How do I give Kudos? | How do I mark a post as Solved? --------------------------------------------------------

Not Genuine Windows

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