Not getting any notification sounds through my wired headset...WHY??

Hi, I have a small problem with my Z10, No notification sounds come through at all when I have my wired headset is plugged in.
The phone rings as normal during incoming calls/ txts and all I get is muted sound when listening to music at the time of the call.
I've the very latest 10.3 update but it's still not working. I want to be able to hear any notifications that arrive to my phone when my wired headset is plugged in. It must be an easy fix??

It says "Stop Email Updates" (indicating I should be getting them). Also, they do not show up in an spam folder. My almost worthless ISP always tells me they need headers from rejection notices that senders get when they try to send me something. But how am I supposed to get those? No one I ever have this problem with ever says they get a rejection notice.

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