Not getting bb messages and updates

Hi there, I just got a new q10, it was working well and all of a sudden, I stopped getting bb messages and update, blackberry protect says to ensure device is connected to a wireless network, the thing is I am connected to a wireless network and I still get emails and browse the web but can't seem to get my updates and messages. What do I do? Thanks

Hello pinkafrica,
Welcome to the forums.
Are you still having issues with BlackBerry Messages? What happens when you try to use the application? Are you getting a specific error message?
-SR
Come follow your BlackBerry Technical Team on twitter! @BlackBerryHelp
Be sure to click Kudos! for those who have helped you.Click Solution? for posts that have solved your issue(s)!

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