Not getting email after visiting Up To Date page.

I have entered my details in the "Up to Date" program on Apple's website. I entered the between 11th of June and 25th of July as i bought it in that time period. I submitted the information on the launch date (25th July 12) and have not since (27th) gotten a reply. I would like to download my free download but am waiting for my email.
Thanks for the help in advace.

i think we're gonna be waiting a while... first they were sending out bad codes that didn't work then people were getting codes that downloaded the server version instead of the regular... so this tells me they're messing everything up and can't get it right (I don't know how hard this can be).  I'm really unhappy with apple right now, this is not a hard thing to accomplish

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    M  DpShMCreate: sizeof(file_adm)                         0              (80)
    M  DpSockTableSize: max/headSize/ftSize/tableSize=500/16/520064/520080
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    M  DpShMCreate: allocated comm_adm at 0000000013568980
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    M  DpShMCreate: allocated amc_rec_adm (fi) at 0000000013D54F90
    M  DpShMCreate: allocated amc_rec_adm (head) at 0000000013D65920
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    M  DpShMCreate: allocated websocket_adm (head) at 0000000013D6CE20
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    X  MM global diagnostic options set: 0
    X  <ES> client 0 initializing ....
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    M  ThInit: running on host ABTHMSSB01
    I  MtxInit: 0 0 0

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    M  calling db_connect ...
    B  Loading DB library 'D:\usr\sap\TNG\DVEBMGS55\exe\dboraslib.dll' ...
    B  Library 'D:\usr\sap\TNG\DVEBMGS55\exe\dboraslib.dll' loaded
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    C  Prepending D:\usr\sap\TNG\DVEBMGS55\exe to Path.
    C  Register application info.

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    C  Detailed Oracle client (patch) info not available.
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    M  *** ERROR => ThInit: db_connect (step TH_INIT, thRc ERROR-DB-CONNECT_ERROR, action STOP_WP, level 1) [thxxhead.c   2281]
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    M  Info for wp 0

    M    pid = 2392
    M    severity = 0
    M    status = 0
    M    stat = WP_NEW
    M    waiting_for = NO_WAITING
    M    workerType = DP_WORKER_DIAWP
    M    act_cs_count = 0
    M    csTrack = 0
    M    csTrackRwExcl = 0
    M    csTrackRwShrd = 0
    M mode_cleaned_counter = 0
    M    control_flag = 0
    M    report = > <
    M    action = 0
    M    tab_name = >                              <

    M  ThIErrHandle: no current incoming request


    M *****************************************************************************
    M  *
    M  *  LOCATION SAP-Server ABTHMSSB01_TNG_55 on host ABTHMSSB01 (wp 0)
    M  *  ERROR ThInit: db_connect
    M  *
    M  *  TIME Wed Jul 23 02:04:48 2014
    M  *  RELEASE 741
    M  *  COMPONENT Taskhandler
    M  *  VERSION 1
    M  *  RC 16797709
    M  *  MODULE D:/depot/bas/741_REL/src/krn/si/th/thxxhead.c
    M  *  LINE 2470
    M  *  COUNTER 1
    M  *
    M  *****************************************************************************

    M  PfRejectStatistic: clear statistic record
    M  PfClearAllRec: clear statistic area
    M  PfClearAllRec: statRecordAction = STAT_RECORD_ACTION_REJECT
    M  Entering TH_CALLHOOKS
    M  ThCallHooks: call hooks for event BEFORE_DUMP
    M  ThIErrHandle: entering ThSetStatError
    M  ThIErrHandle: do not call ThrCoreInfo (no_core_info=0, in_dynp_env=0)
    M  call ThrShutDown (1)...
    M  ***LOG Q02=> wp_halt, WPStop (Workp. 0 2392) [dpnttool.c 335]
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    C:\Users\tngadm>disp+work
    disp+work information
    kernel release 741
    kernel make variant 741_REL
    compiled on NT 6.0 6002 x86 MS VC++ 16.00 for NTAMD64
    compiled for                  64 BIT
    compilation mode UNICODE
    compile time Jul  9 2014 16:39:46
    update level 0
    patch number 42
    source id 0.042
    RKS compatibility level 0
    supported environment
    database (SAP, table SVERS) 700
    710
    701
    702
    703
                                  711
    720
    730
    731
    732
    738
    740
    operating system
    Windows NT 5.1
    Windows NT 5.2
    Windows NT 6.0
    Windows NT 6.1
    Windows NT 6.2
    Windows NT 6.3
    C:\Users\tng

    C  *** ERROR => Connect via SAPUSER not supported for kernel >= 740.
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    For this issue you need to set up SSFS.
    1639578 - SSFS as password storage for primary database connect
    I am new to SAP. I installed SAP ECC6 EHP4 with default kernel version 701 and it was working fine.
    I have upgraded kernel version from 701 to 741
    Are you sure kernel 741 is compatible with an EHP 4 system ?
    Read this SAP note
    1969546 - Release Roadmap Kernel 740
    Regards
    RB

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