Not getting email from portal

When I send a email from our custom development in portal, I am not getting any email. I am wondering why? there is no error.
custom form is displaying and when we enter the value and click the submit button, it suppose to send email. but not getting any email and there is no error.
any Idea? Please help me

Hi,
Have you set your SMTP server in portal.
Sysadmin->SysConfig->UM Configuration->Notification E-Mails-
Thanks & Regards

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